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I called customer support and got an angry, argumentative woman that would not help me. After 20 minutes of trying to convince her to stop arguing with me and transfer me to someone who could answer my question, I eventually gave up, hung up, and called back.

On my second call I got paired with a knowledgeable employee that actually explained that I needed to use the desktop version instead of the online version (due to multiple currency importing issues with PayPal). He then passed me on to another very polite, knowledgeable person who assisted me with the final sale and migration from the Online to Desktop version.

First call: terrible experience. Second calls: great experience.

2 out of 3 ain't bad (I guess for some companies) - hence the 7/10 ratings.


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