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Horrible, horrible customer service. Tried twice to get charges refunded from Quickbooks Payroll online. As stated many times, one department has no clue the other exists. I was able to get refunded from Quickbooks Online, great. Then comes Quickbooks Payroll Online (which I had NO idea I was even signing up for). They charged $31 a month for God knows what. I never accessed it nor entered a line of information on it. I called to get these charges refunded. Quickbooks Online says "I can't help you, they're a totally different company, here's the number, I can't even transfer you.". Seems odd... I call that number and wait for 20 minutes. I talk to a US person actually and she understand my problem and says she has to talk with her credit department since the card I intially used had just expired (They charged me in November and December. It was now February and my card had a 12/11 expiration date). I was promised a call back that day with their response. 2 days later they left a VM telling me they can't refund me because my card is expired. Really? Then why can Quickbooks Online? Odd. I call back. I get another US person and explain it's ridiculous that one part of your company can process the refund and another can't for service signed up for in the same form. I ask to speak to her supervisor. She says she'll speak to him. Wait 10 minutes. She comes back on and says she'll call back that day. Nothing. I call back. They hold to their guns and say "You can always try a chargeback from your credit card company.".

Long story short, don't use these jokers. They'll use your credit card for anything and everything then make refunding it all impossible.


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