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I got a renewal email (two in 1 day). I tried to cancel online since the program was awful, unlike other Intuit products. No luck. I called and cancelled. The emails saying I would be automatically renewed continued. Two more phone calls. Nothing. Tried to submit something in writing. No online option and customer service rep told me they don't have emails. Gave me a billing email. Finally, after being on hold for 20 minutes, gave me a customer service email. I wrote (having received 7 emails in 6 days and trying to cancel them three times by phone). I was told I wrote to the wrong place, my email would be forwarded and to call the 800 number if I had a problem. I wrote back that I had and I want a place to write. Got an email back with no words and highlighting one sentence in her original. TERRIBLE customer service matches a terrible product, unfortunately.


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