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I have been on the phone over 1 hour right now trying to use an e-travel certificate. Ever since United took over, customer service is now in the Philippines and they do not know how to use the software to navigate through the system. This is absolutely ridiculous. Before the merger, we would get connected to someone in the US who KNEW how to navigate through the system. Why should it take so long with so many errors on customer service's end for me to use these stupid certificates YOU issued instead of a refund? Allow us to use these directly on your website so to avoid having to call in to the Philippines. And to top that off, you are charging me $25 because I called to book a flight? I didn't want to call but I have to in order to use these stupid certificates. STUPID


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