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I contacted Wamu customer support about an overdraft charge for $35.00 on my account over a $0.99 transaction with Amazon. My account had a negative balance of $2.00. I was under the understanding that when I opened my account, I did NOT have overdraft protection. The representative pointed out that I did in fact have overdraft protection and because it wasn't a bank error, they are still holding me responsible for the $35.00 overdraft fee. I had the representative look at the history of my account to see if I ever had an overdraft fee. I hadn't had one in over a year. This bank offers no customer service whatsoever. The organization does not empower their employees with tools to assist customers for honest mistakes. I purchased a MP3 song from Amazon that now costs me $35.99! Thanks alot WAMU, you lost another customer.


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