Looking for a pet? You can adopt one for free this weekend at HSSM
Zappos for Good, a service organization arm of Zappos, is partnering with the Humane Society of South Mississippi to offer free pet adoptions Black Friday weekend. The program, called “Home for the Pawlidayz,” offers free pet adoptions. The program ...
How Zappos And Nordstrom Use Convenience To Create Confidence
Convenience is one of the powerful customer service and customer experience differentiators. Adding the concept of convenience into your service and experience strategy is a powerful way to disrupt a competitor, if not an entire industry. There are ...
I can't believe Zappos.com did that!
Based on my own experience, this site's coverage of Zappos and my knowledge of the company, I believe this kind of exceptional customer service is part of its corporate DNA. It isn't so much the result of careful employee screening, training, team ...