Posted by Anonymous
Movies are stopping halfway through then when i try to go back to watching the movie, it starts from the beginning and keeps stopping at the same point in the movie..
Xfinity customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Xfinity.
03
Jul
05
Jun
Posted by Dolly
This is becoming an outrage,every single customer service person we speak to says something different,never returns a call but prompt to charge for service we never had,I'm ready to call t.v.station bbb,and consumer affairs,being disabiled is hard enough without having a company charge, and not have adequate customer service that knows what thay are doing ,its making me sick..
01
Jun
Posted by CUSTOMER SERVICE WAIT TIME SUCKS
XFINITY Chat
Live Chat
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Marie
6:15PM
Hello bria_, Thank you for contacting Comcast Live Chat Support. My name is Marie. Please give me one moment to review your information.
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Marie
6:15PM
My pleasure to have you on this chat! I will gladly assist you with your concern for today.
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bria
6:16PM
My Issue: I have been on hold with comcast for an hour
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Marie
6:16PM
Good evening, Bria.
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bria
6:18PM
I paid 145.00 and the receipt number is .(206011xxxxxxx; Im trying to get my service restored by having the remaining payment of 147.00 post dated til May 9th. I spoke with Amy and she said to call back to have this done. BUt the phone keeps hanging up
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Marie
6:19PM
I apologize for the inconvenience this has already caused you.
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bria
6:20PM
This make no sense to be on hold for 45 and hour and then the phone hangs up.
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Marie
6:20PM
We are currently having a system latency.
bria
6:20PM
Hello
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Marie
6:21PM
There might be delay in the chat conversation or unusual chat interruption.
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bria
6:22PM
For how long.... is it to research the answer?
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Marie
6:24PM
Can I please have your complete service address and last 4 of the SSN?
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bria
6:28PM
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Marie
6:29PM
Thank you.
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bria
6:31PM
Im still here. I was just on hold again for 19 minutes and 26 seconds and the phone hung up.
bria
6:31PM
I'm still here I have not left
bria
6:33PM
The screen keeps saying I left Im still here.
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Marie
6:33PM
I understand that you want to have your services restored right away. I can see your payment of $145.00. However, we would need to settle the remaining amount of $142.90 on our end to help you restore your services today.
bria
6:35PM
The reason the original payment did not go through. My company switch from in house payroll and outsource to ADP and they mess up posting peoples checks for direct deposit. ADP mailed out a paper check. If it wasnt for that they original 140 due would have been in my account last friday
Marie
6:37PM
I understand that this was because of an uncontrolled situation. I'm so sorry though as the only available option we have on Billing chat to help a customer restore his or her services is to settle the full minimum amount.
bria
6:39PM
I was told by Amy at comcast at 1:44 CST time to pay 140-call back and have the remaining of the 287 postpone. She told me this was the only way she could help me. I went and paid 145 and kept calling back and the calls dropped. Amy said I could post date the remaining but I need to make sure the funds were available for the date I set up. I told Amy I did not have all of the money that I had to borrow to pay the 145 becasue my company switched from in house payroll to an outsource service. Can you see the person that I talked to this evening. Will her log in information show that she looked at my account
bria
6:41PM
I keep calling comcast and beign placed on hold for 30 minutes to an hour and then the call drops. Ive called comcast 3 times and the same thing happens. I was on hold while tryign to get assistances from you. Is there anyway for a customer service rep to call me.
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bria
6:43PM
Amy can call me.... Just somebody! I have been with comcast 4 years and the wait time before someone answer a phone call is ridiculous. 30 minutes to and hour
bria
6:44PM
34 minutes 11 sec, 19 minutes 6 seconds, 49 minutes and 15 seconds, 1 hour and 2 seconds and each time the phone hangs up.
Marie
6:44PM
I understand that this has been a gruelling experience not having to connect to anyone over the phone. I apologize as we are from the chat support so we can only pull up chat transcripts and we are only able to assist our customers through chat. Call logs are accessible through our phone support as well.
bria
6:45PM
Hello
bria
6:48PM
So there is nothing else that can be done. I would not have paid 145 of which I borrowed If I knew this was the experince I would receive. Im not upset with you its the circumstances surrounding the customer service wait time with Comcast. It sucks!!
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Marie
6:50PM
You may try after 30 minutes calling our Collection Team once their system is up. The close at 9 PM.
bria
6:53PM
What is their number? Because as I type Im on hold again.
bria
6:54PM
I have not left the room
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Marie
6:55PM
1-800-934-6489 Assist hours: Monday Friday: 8AM to 9PM & Saturday: 8AM to 1PM.
bria
6:57PM
hello
Marie
6:58PM
I am still here.
Marie
7:01PM
14
May
01
May
22
Apr
Posted by Anonymous
I just want to let you know that I had Comcast cable a while ago and then I switched over to FIOS. It was okay for a little while, but then they dropped The Weather Channel and replaced it with a poor service called Accuweather! I was so furious that I was going to switch back to
Comcast. Unfortunately, you guys dropped YES. If it is a choice between The Weather Channel or the Yankees, I'm sorry, but YES wins. If you ever resolve your difficulties with YES, please give me a call.Thanks, Kurt H. Mathews
13
Apr
07
Apr
Posted by 7862776694
Xfinity fails to deliver the deal I broke with them. As per your contracted letter dated 3/15/2016 my bill for the first year is $89.99, however, for the second year it is $114.99 plus taxes, of course. You have informed me to pay on the day of service $99 for HD service, now you ask me to pay an additional $50 for your truck usage, plus other service fees.
The most deceiving part comes when you raise my monthly up to $196.76. This is not the deal I broke with you neither over the phone, nor in your letter dated 3/15/2015. Please contact me via email or phone at the earliest convenience to settle that matter, because If you're not willing to deliver what you advertised or what we've concur with, I will have to cancel introduction of service with you as soon as possible
03
Apr
Posted by Jhayek
I just received my new bill from Comcast and it was 30% more than the previous bill. I called and talked to a rep that informed me that I was in a two year promotion and just completed the first year and what I was paying was for the monthly charge for the next twelve months. The only way to reduce my bill was to downgrade. This is not acceptable and when new people get better rates than prompt paying customers it is a shame. I think $2400 a year is too much and will consider other ways to access internet, tv and phone.
30
Mar
Posted by Anonymous
I had a problem with channel 59 not getting sound. The technicians from different calls said trade in box or have tech come to house. Even though I know of another customer with the same issue. So I decided to get HD box since I have one already only pay $6 more. Get home try to get box activated for over 2 hours still don't work. Person on phone said bad box go trade it in. Had to leave work early to do the trade today. Just to end up with no service in bedroom. Now must leave work early again to trade in faulty box. All because no one will look into why channel 59 has no sound.
21
Mar
Posted by Anonymous
I have tried and tried to get ahold of a live person on this number and so many others. I hardly can. When I did they transferred me to ANOTHER automated system! This is absolutely outrageous. All I want to do is put a hold on my bill and that's not an option on the automated systems. So what the hell am I supposed to do?!
15
Feb
Posted by PamelaRp
I have been calling many customer service numbers since 7:30 am today about my channels being out and been disconnected over 50 times. I cannot get through. I pay you guys a lot of money and cannot get through. I hate your guts Comcast/Xfinity. No one should have to go through this garbage/You suck for sure 1000%. I really hate you very much.
01
Jun
27
Apr
Posted by Kim MW!
I had absolutely the BEST customer service today in all my many years with Comcast. I had spoken to two people before. They spoke quickly and with an accent and were like robots. I was so frustrated I was to cancel my service-to look elsewhere or to return to Comcast at a lower fee. I had agreed to a higher fee because I was given false information. Why is it that a "new promotion" always comes out after I agree to a contract?I asked to speak to someone to cancel .
Enter Kim MW! Kim was so calming and displayed true politeness and empathy. SHE TREATED ME LIKE A HUMN BEING. Her voice was strong and slow and she asked me to tell her if I wanted something explained.(I am a young 68 but am starting to have hearing problems)
We actually had a conversation and even laughed a few times.
Kim said she wanted to work something out for my convenience-not to just keep me as a customer. I am a psychologist and read people for a living. Kim was being honest.
My solution for your poor customer service ratings is for the company to clone Kim.!
She would be an EXCELLENT trainer.The answers below only are for Kim. The first two clowns should be put on probation. .Please contact me if you want additional information.
30
Mar
29
Mar
Posted by Anonymous
This is BS!! The xfinity x1 platform box top is a joke! Been trying to get a live English speaking person for an hour! Two times disconnected when trying to transfer me to English. Stoll on the phone waiting! So stupid! Now I'm on hold again! I've been transferred back to the Spanish menu... Geez!
09
Mar
Posted by Anonymous
Since we received a new cable box with the X1 platform, we have experienced so many problems. On demand works sometimes. Netflix streaming works sometimes. Tech support has us unplugging various pieces of equipment, it works for a short time and then it doesn't. Yesterday we were told our internet signal was unstable, but we're not told if it could be fixed, we were switched to an X1 platform tech who could not resolve our problem. Our service was intermittent at best beginning Friday evening through the weekend. This morning my e-mail account wouldn't work so I deleted my account and started over. Internet was extremely slow all weekend, pictures and files wouldn't even load. We never had this problem with the old platform. We are beyond frustrated and ready to switch providers.
18
Feb
17
Feb
Posted by Anonymous
I was put on paperless billing without my consent; I requested a supervisor's attention at the main office in Modesto, CA and was told I'd get a call in 2 days. That was last Wednesday; so far, no calls. I was told in January, I would be receiving a $10 credit for 6 months because of my many technical issues. It was not on my billing statement this month. I mistakenly order a movie and wanted it taken off my bill. At the office, I was told that (1) it hadn't been applied to my bill and I'd have to come back; (2) that when I came back, there was nothing they could do; that I'd have to call to request it be removed. Since my last service appt. in January, I have lost audio on my TV 3 times. My service is poor; the technical problems still exist, and I am not receiving credit which was clearly marked on the office computer on my prevoius visit, Now I'm on hold to a call in India. Just whay is going on?
12
Jan
07
Dec
16
Nov
11
Nov
Posted by POCustomer
Out of ignorance - I am not "tech-savvy" - and misleading information, I let Comcast/Xfinity send me one of their new modems. It was properly connected. But, when I called to have it activated, I ended up spending 90 minutes on a cell phone and still don't have a land line that works. There best answer: we'll send a technical representative to get it fixed but it will not be for nearly two weeks! I told them I would not pay for fixing their inability to get their equipment to work. They replied that there was no choice! Finally, when I explained that I am elderly and live alone they said they would see what they could do and call withing 24 hours to inform me if they can speed the process. I shall not hold my breath to see if they actually call back, they usually don't. Meanwhile, I am without phone service - even though I am paying for it - other than my cell 'phone. The "activation" was supposed to take a few minutes but after an hour and a half on a cell "phone (mostly on hold) there is no solution in sight. Is it any wonder that Comcast is ranked as the worst company in the United States. But what do they care? They have a local monopoly. Let us go back to regulated municipal internet, 'phone and TV service and a FCC that gives a darn about consumers.
