Weebly customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Weebly.

Posted by Leanne


Is there a number I can ring for Tech Support from Australia without having a Pro Plan or higher and without incurring extra charges?

Posted by pattymacbeautyandwellnesscom.co.


Three things:

1. I paid for the email address associated with my website and yet I received a notice saying that "my trial is up"?

(Why?)

2. when I google the website I am building, the bottom of the page shows a different website from San Diego. I would like to delete this and I wonder why the bottom half of that page doesn't even show when I'm in the "website builder" mode.

3. When I google my "published website only one page shows. This is odd because I have built 4 pages.

HELP help help

Posted by [email protected]


I would just like to say that I am extremely disappointed about the changes that you made on January 1. I had no warning and it has completely messed up the thousands of hours that I have worked on our school site. I had received permission from our principal to upgrade our school site, but unless you can fix some things, I am going to consider another host--especially if I have to redo everything anyway. :(

Posted by Minnie ang


I start use fb very long ago I forget my other account password n email address n password also I only remember that account name is Minnie ang n my that HP number already lost so how can I get back that account when I type in my Name for fb to find.. they can not find it? How do I possibly get back on?!

Posted by Anonymous


"too many failed logins" was the message I got; so, I reset password, but get the same message. How to I fix this?

Posted by Anonymous


Weebly is not at all user friendly- takes forever to figure out how to do what needs to be done

Posted by Anonymous


Hi I purchased a domain this morning by mistake what I want to do is take a 14-day free trial with you and then commit to a regular commitment is there anyway of cancelling this transaction and complete the above.

Posted by Wondering


1) I can no longer get to the editor page of my site. This has been going on for 2 days straight. It's horrible! And my blog traffic is decreasing by the day. Thanks loads, Weebly. No response to a support ticket (placed 4 hours ago). There does not seem to a be a button anywhere to connect to Live Chat anymore though I found one pretty easily when I first created my website and received excellent help.
2)To the previous commenter: I too have experienced the lack of an "okay"-type button when trying to add a link. Just click back on to your blog outside the "add link" box and the link will be added. Note: it may highlight more text for the link than you would like.
3) On that subject, it is now *very* difficult for me to get the Add Link dialog box to appear...it shows up and then disappears. I have had to double click it 15-20 times in order to get it to remain onscreen long enough for me to use it. This did not use to be the case. For the last six months it has worked fine. Only in the last 2-3 weeks has this occurred.
What on earth is going on, Weebly?

Posted by Anonymous


I'm no longer able to link other sites to content on weebly. When i click the link icon, the new window allows me to paste the URL but then there's no OK/Submit button to apply the change.

Posted by Anonymous


I am trying to change the last name on my Weebly email account - I've changed it everywhere I can possibly change it but it still keeps showing up wrong on emails I send to others. What can I do? I am desperate to get this changed and am getting nowhere. It is so frustrating!

Posted by booroobinboar.com


I cant get the standard photo off my weebly mobile phone site. It has nothing to do with my product and looks stupid.

Posted by Hellywelly


I can't enter my site because I cannot get past the app for i pad, which I cannot download! Please move it so I can edit my site!

Posted by Paul devlin and the paranormal


I have the same problem weebly keep taking money without permission.
The website I had is no longer running the domain expired but yet you can not talk to anyone to cancel the account not professional at all.
My advice before you sign up check you can cancel it!!!

Posted by Dennis Davis Images


I have just updated my iPad Weebly app & find it has still not made available the iPad 'copy' & 'paste' facility. Instead you retain the need of Adobe Flashplayer which is not available for the iPad so I cannot edit photos on my sites.
Can you fix? Thanks Dennis Davis

Posted by Anonymous


I am trying to reach someone who can deal with my problem. My husband, Jim Grove has a Weebly web site and he died on 30th June 2015. You debited £77.99 pence from his bank account in November. I want to close his site and reclaim the money, please.

Posted by Anonymous


I tried to log in to my site and get an error E313. PLEASE help.

Posted by CMC1987


I am currently not able to access my website hosted by Weebly nor am I able to access www.Weebly.com to login to my website. Looks like a company wide outage on Cyber Monday of all days, very frustrating!

Posted by Anonymous


I am presently having an issue editing a webpage with weebley on my computer as well as another computer. I am allowed to log in and view but not edit. What do I need to do?
Thank you.
James Shockley

Posted by Ultra Home Services


I am getting the E313 error when I try to log in to my weebly account and my website is saying 404 page not found when I go to my site is there any way I could get my account back with my website because I spent a lot of hard work on that website and I would not like to have it removed. Is there any way to get it both back, And why did weebly give me that error? Thank you for your help in advance.

Posted by vickeys art


The worst company I have ever used. Do not use this company, no service, no phone service (try waiting for 15 min before giving up) I have work too!
As for help on your site, they assume you are a geek like them, so you get an explanation that you do not understand and does not work (i guess I missed a step)
Now I am trying to cancel and can't get anyone on the phone, because i got a notice for billing next week.

Posted by Anonymous


customer service not available except buisness hours. as if anyone working on their free website will be working on their free website during buisness hours instead of working!!

Posted by Anonymous


DO NOT USE THIS SITE OR SERVICE. As someone who does not complain when services are pretty bad; I must say I felt so compelled to write a review because of how terrible it is.
1. I registered a site and immediately could not launch it to be publish ( these things happen) They list several ways to contact them: phone, email and live chat.
The live chat button that they say is on the screen is not there! There is no functioning live chat.
2. Ok, so lets chalk that up to something wrong with their system. I call. I call again. I call the next day. NO ANSWER. A recording comes on, says welcome to weebly and music plays. Nobody ever picks up. If you doubt this, I encourage you to call now yourself.
3. I send an email to them, and its been 4 days ( business days) and ZERO RESPONSE.
I am disputing my charges with my credit card company and praying I can take my domain site elsewhere.

Posted by Anonymous


I have phoned two numbers and I am getting the same result which is a verbal message acknowledging weebly followed by continuous music. This is very expensive as I am phoning from abroad. I haven't had a response to my e-mail message either.

I am extremely disappointed with this poor service

Posted by Anonymous


Is Weebly out of order? Their phone number is not working and I cannot sign in to my weebly account.

Posted by Anonymous


I am shocked at how inefficient and difficult it is to us your free website facility and to search/log in and find a way to contact you. I have a free website that no one can access. If they lick on the link they get a site unpublished message when it is clearly published. it cannot be picked up by google. What a waste of time. I have tried to log in and cannot as google wont even let me click on the log in link never mind the home website. Why is this. is this just to get people to pay for your services?

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