Find the latest United Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
According to United, trips are only valid Monday through Thursday and Saturday. Flights can't be changed, and there are black out days in September and November. Flights require a roundtrip purchase to get the deal, and some may require a Saturday ...
Despite recent bad publicity, United still has a few things to learn about Customer Service. Photo: Gail Hanus/Boeing. Share; Post on facebook wall · Share on twitter · Share via Email · Pin to Pinterest · Share on Google Plus ...
The nearly three-minute video, obtained by KPRC, shows a United Airlines Customer Service representative pushing a 71-year-old man to the ground and knocking him unconscious after the elderly man asked a question about his boarding pass. In fact, not a ...
United Airlines has been in the news for its poor Customer Service of late, starting with the dragging incident involving Dr. David Dao—as well as the airline's response to it in April. Zhang reached the third round of the ongoing French Open, losing ...
Chinese tennis player Zhang Shuai wrote a lengthy post on Facebook yesterday, complaining of a terrible Customer Service she experienced on United Airlines. She claimed that she felt harassed and discriminated against by one of the airline's employees ...
Currently, Australian airliner Qantas holds the top spot for the longest non-stop flight at 8,576 miles, connecting the Dallas/Fort Worth International Airport to Sydney, USA Today reported. When service begins, Flight UA 37 will leave daily from Los ...
United Airlines' shareholders don't seem too worried about the long-term impact of a passenger being violently dragged off a plane. But workers for United's contractors are protesting low wages. RACHEL MARTIN, HOST: One month ago, United Airlines ...
United Airlines, in response to the reaction to the Flight 3411 incident, has come up with a plan to make sure it never happens again. Some of its new procedures were previously announced, such as not using law enforcement to remove passengers from ...
An unidentified man wearing a Trump campaign "Make America Great Again" hat was kicked off a United Airlines flight from Shanghai to Newark, N.J., on Sunday, according to reports, apparently for being disruptive. As fliers were boarding the plane, the ...
United CEO Oscar Munoz (1st L) testifies before the House Transportation and Infrastructure Committee on Customer Service policies on Capitol Hill in Washington D.C., the United States, on May 2, 2017. Munoz was joined at the hearing by United ...
The latest chapter in the ongoing saga of airlines accused of poor Customer Service unfolded last weekend, when United Airlines passenger Navang Oza videotaped a disagreement with a ticket counter employee and alleged his ticket home was cancelled in ...
Officials at the Chicago O'Hare International Airport have changed regulations on how they will handle onboard disturbances after a disturbing, viral incident on a United aircraft. USA Today reports that the Chicago police will now handle all unrest ...
the recent spate of smartphone videos depicting serious Customer Service incidents between passengers and airline employees has air carriers scrambling to make sure their employees don't become the next viral video 'stars'. Brian Sumers, airline ...
They need to focus a little bit more on their paying customers and have more Customer Service." United Airlines said it is in contact with Nicole and is investigating the situation. RELATED: Delta passenger removed from flight for using bathroom before ...
Getting caught with an unexpected bag fee is more than just a nuisance: it's a problem that can be easily avoided with a little planning. Fortunately, United Airlines has gone the way of its fellow domestic carriers in streamlining policies regarding ...
United Airlines apologized to a French woman who was inadvertently allowed to board a flight to San Francisco instead of Paris. Lucie Bahetoukilae booked a flight from Newark, N.J., to Paris, but instead flew to San Francisco after she was allowed to ...
Even before the airline called law enforcement to have the doctor hauled off a flight from Chicago to Louisville — an incident captured on video and widely reshared — the airline was no customer-service star. It scored a 70 out of a possible 100 ...
The forced removal of Dr. David Dao from a United Airlines flight in Chicago last month — and the graphic video of the incident — have prompted a series of promises to improve airline passenger service. Southwest Airlines promised to do away with ...
The settlement comes on the same day United announced they were making multiple changes to improve their Customer Service. It said Flight 3411 to ... Last year Southwest bumped 15,000 passengers off flights, more than any other USA airline. The ...
The settlement comes on the same day United announced they were making multiple changes to improve their Customer Service. United's Image Takes Online Beating In Memes, Comments: Social media ... The airline provided a laundry list of things it ...
(WASHINGTON) — United Airlines CEO Oscar Munoz is likely to face pointed questions as Congress examines Customer Service by U.S. airlines and how air travel can be improved. The hearing by the House Transportation Committee comes amid worldwide ...
... if the voluntary policy changes announced by United are permanent. Mr. Larsen said new airline regulations were not yet under discussion but that if carriers did not make a firm commitment to improve Customer Service, then "the options for ...
In an interview with USA Today's sky blog, United chief Oscar Munoz says that airline has more changes in the works to make traveling easier and better for passengers. While the policy updates announced so far have been in direct response to the April ...
Simon died during transit to the USA (Picture: Caters). A giant rabbit died in the care of United Airlines after he was allegedly placed ... 72% Want This From Their Customer Service RepMicrosoft. Undo. The Weekly Brief | Mack Weldon · Here's Why Guys ...
United Airlines reached an "amicable settlement" with David Dao, the passenger dragged off a full flight earlier this month sparking worldwide outrage, his attorneys have said. As a condition of the settlement, Dao's lawyers Thomas Demetrio and Stephen ...
The company just released 10 new policy changes aimed at improving Customer Service. Some of those changes include limiting use of law enforcement personnel to safety and security issues only, not requiring seated passengers to give up their seats ...
“Next week's oversight hearing will give Committee Members an opportunity to get much-needed answers about airline Customer Service policies and what is being done to improve service for the flying public,” said Transportation and Infrastructure ...
He said the company is “dedicated to setting the standard for Customer Service among USA airlines”. Other airlines said they were examining their policies. Overselling flights is a fact of life in the airline business. Last year, he said, Delta had 1 ...
... looking for "much-needed answers about airline Customer Service policies and what is being done to improve service for the flying public." (Editing by Bernadette Baum) (([email protected]; 2028988324;)) Keywords: USA AIRLINES/ ...
So now, the airline is trying to win back customers by improving its Customer Service. Most of the steps announced Thursday adjust the company policies surrounding overbooked flights. For instance, employees can now only remove a seated passenger for ...
On Friday, the House Committee on Transportation and Infrastructure said that Munoz would testify on May 2nd about "airline Customer Service issues." Representatives from American Airlines, Alaska Airlines and Southwest Airlines are also slated to speak.
David Dao, the passenger dragged off a United Airlines flight, has reached an "amicable settlement" with the airline over the incident that sparked a worldwide uproar, his lawyers said Thursday. The amount of the settlement was not disclosed under the ...
"Empower employees to resolve Customer Service issues in the moment." United will roll out a new app that will allow employees to provide passengers with compensation (financial and otherwise) directly from their company-issued iPhones. Flight ...
Included in the report are 10 new or updated Customer Service polices meant to prevent episodes like the one that occurred on Flight 3411. Here are those changes, in United's words, as spelled out in the company's Flight 3411 "Review and Action Report.".
United Airlines (ual, +1.06%) is facing yet another fresh court case brought by a disgruntled customer. Passenger Karen Shiboleth alleges that she was forced to vacate her business class seat on a United flight from Newark Liberty Airport to London in ...
NY [U.S.A.], April 17 (ANI): United Airlines, which faced intense backlash over violently dragging off a passenger due to flight being overbooked, has again made another policy change aimed at preventing such incident. One week after becoming the ...
When Dr David Dao refused to give up his seat on an overbooked United Airlines plane in the USA two Sundays ago, nobody could have foreseen the consequences. All three are still suspended pending an internal investigation into their conduct. On the ...
United Airlines has cancelled chief executive officer Oscar Munoz's expected 2018 elevation to chairman and tied compensation more closely to Customer Service after a passenger's forcible removal from a flight sparked a public relations disaster ...
The couple conmplied with the request to be removed from the plane — aware of what happened to a passenger who refused just a week before — but Hohl said they will never fly United again. “I think Customer Service and the airlines has gone real ...
The major airlines are plainly good at divining the no-show count as evidenced by travel journalist Gary Leff's stats in USA Today revealing that, “Out of over 600 million passengers boarding major U.S. airlines in 2015, half a million didn't have ...
However, United seems to have not learnt any lesson from their mistake. This time, a couple headed for their wedding ceremony in United's flight 1737 from Houston, USA to Liberia, Costa Rica got kicked off the plane. The couple had booked economy seats ...
“I think Customer Service and the airlines has gone real downhill,” said Hohl. "The way United Airlines handled this was really absurd.” Despite their flight delay, their wedding is still planned for Thursday. United Airlines is still reeling after a ...
United Airlines is changing its policy on booking crew on flights in the wake of a passenger being dragged off an overbooked plane. David Dao, who suffered a concussion and broken nose and lost two front teeth in the incident last Sunday, was forcibly ...
NEW YORK: An engaged couple flying on United Airlines from Houston, Texas, to their wedding in Costa Rica were removed by a federal law enforcement officer from the flight on Saturday amid disputed circumstances, according to media reports.
On Monday, United Airlines experienced a Customer Service incident that went viral. The problem began when a flight from Chicago to Louisville was fully booked and four United employees needed to get to Louisville as they were scheduled to be on ...
“I hope all airlines will realize Customer Service is important, and that means service to all passengers, not just VIPs.” Several travel associations issued statements, but avoided mentioning United by name; the Travel Industry Association, for ...
It has opened up debates regarding Customer Service, civility and corporate policies. Social media outrage rained down on the Chicago-based airline after videos emerged of Sunday night's violent confrontation on United Express Flight 3411 at Chicago's ...
And in 1996, Mitsubishi USA bused workers to demonstrate against the Equal Employment Opportunity Commission, which had accused the company of sexual and racial discrimination on the production line. The result: a national boycott led by Jessie ...
How United Airlines could take a Customer Service lesson from Delta. Earlier on Wednesday, the chief executive of United Airlines said the carrier will no longer ask police to remove passengers from full flights after the uproar over the incident. In ...
That means there's little incentive to prioritize Customer Service, especially for the non-business travelers who only provide a fraction of the industry's profits. If you don't like your locally dominant carrier, good luck with that—what are you ...
