Find the latest Time Warner Cable news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
SYRACUSE (WSYR-TV) - Time Warner Cable's move to “All-Digital” services promising “faster Internet, better picture and sound, and more reliability,” comes at a price and a deadline. Customers connecting their cable through a wire from the wall to a ...
The company is changing its Customer Service story into one of humility, ownership and innovation. By being accountable in its advertisements, TWC is acknowledging consumers' past grievances, while committing to tangible service improvements.
El Segundo, CA (February 23, 2016) – To help celebrate Kobe Bryant's final season, Time Warner Cable SportsNet today announced the network will launch Encore for 24, a sweepstakes that will kick off Wednesday, February 24 and conclude on Sunday, ...
LOUISVILLE, Ky. (WDRB) – Over the objections of Time Warner Cable and AT&T, the Louisville Metro Council tonight will consider an ordinance that would make it easier for new broadband providers like Google Fiber to install their equipment on utility poles.
Time Warner Cable has parted ways with longtime agency Ogilvy & Mather New York, sources tell Adweek. The nation's second-largest cable communications company quietly kicked off a creative review in the fourth quarter, handled by Ark Advisors, N.Y. ...
If you have Time Warner Cable for the Super Bowl this year — well first off, sorry about that. There are just rancid companies and then there's dealing with TWC. If a bug crawls into an air vent at Time Warner Cable, you can kiss your internet and ...
Time Warner Cable isn't going to see Netflix-level customer satisfaction scores anytime soon, partly because of the dramatically higher costs involved. The company's average user pays $107 per month once you factor in the price for services and ...
If you're curious about how this will affect your cable package, visit twc.com or call TWC Customer Service at (855) 225-7898. Copyright 2016 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, ...
LOS ANGELES (AP) — Time Warner Cable has agreed to pay $5 million to settle lawsuits that claimed it owed Los Angeles millions in city fees. Last week's settlement was announced Tuesday. The city filed two lawsuits that claimed Time Warner holds a ...
Time Warner Cable will be going “all-digital” beginning March 15, as the company will soon require its customers to have specific digital equipment to view all their favorite channels. But along with the equipment's “better picture and sound quality ...
"We made our network more reliable, our products more compelling and our Customer Service better. And, importantly, our subscriber improvement over the last eight quarters, including our record subscriber performance in 2015, has begun to show up in ...
Time Warner Cable Inc. reported better-than-expected financial numbers in the fourth quarter of 2015 wherein both the top line and the bottom line surpassed the Zacks Consensus Estimate. Quarterly GAAP net income came in at $486 million or $1.70 per ...
Time Warner Cable ended what could be its last quarter as a fully independent cable operator on a high note, reporting its best video and high-speed data customer metrics in years in the fourth quarter. TWC added 54,000 basic video customers in the ...
NEW YORK (AP) — Time Warner Cable Inc. on Thursday reported its profit dropped in the fourth quarter as higher costs outpaced a boost in revenue. The cable company, which is being bought by Charter Communications Inc. for about $55 billion, added ...
New York – Time Warner Cable Business Class (TWCBC) has launched new advertising that features employees who tell the story of how the service provider helps to power small business success. The effort, titled “Service By the Numbers,” is part of the ...
In April 2015, after a 14-month review process, Comcast dropped its bid to acquire Time Warner Cable, having learned that the Department of Justice and FCC were preparing to block the merger. FCC Chairman Tom Wheeler explained that “the proposed ...
Less than two weeks ago, New York approved the merger between Customer Service nightmare Time Warner Cable and not-quite-so-famously-bad Charter Communications. Almost immediately, Time Warner is raising its prices in New York. Updated: The ...
The deal would create the nation's second-largest cable provider. You're not the only one who is suspicious of the cable company's motives. Representatives of HBO and its parent company Time Warner TWX 0.70% this week expressed concern over the ...
New York, NY (January 14, 2016) – Stopping unwanted telemarketing and robocalls is easier than ever for Time Warner Cable (TWC) Phone customers with a new, simple online sign up process for Nomorobo, a proven third-party call-blocking application.
Time Warner Cable has notified customers that rates are being raised on some services and equipment. Time Warner, which is being sold in a pending Charter Communications purchase, notified customers about the rate increases in their latest monthly ...
Time Warner Cable Inc (twc) said up to 320,000 customers may have had their email passwords stolen. The company said email and password details were likely gathered either through malware downloaded during phishing attacks or indirectly through data ...
According to TWC, the leaked info includes customer email addresses and account passwords – the info you would use to log in to TWC's Customer Service portal. There's no indication that payment cards or other personal information was compromised, but ...
Customers with questions can call Customer Service at (800) 892-4357, or go to Time Warner Cable's customer support line at www.timewarnercable.com or go to bit.ly/1O76fL9 for tips, software and other information to protect data. [email protected].
By and large 2015 wasn't a particularly good year for traditional cable operators, as cord cutting continued to accelerate. The industry saw the biggest ever second quarter decline in cable history last year, with historically more resilient satellite ...
Troubles with its national network toppled Time Warner TV and Internet service Sunday afternoon from the Carolinas to California. Customers began losing service about 5:30 in the Triangle, and many reported that calls to toll-free service numbers went ...
Customers also reported issues getting through to Customer Service when they called to report the outage. As of 6:30 p.m., customers were able to access their cable and internet again. Copyright 2015 WBTV. All rights reserved. 69. weather icon ...
WILMINGTON, NC (WWAY) — Problems at Time Warner Cable are causing problems for some viewers wanting to watch WWAY and other local channels. TWC tells WWAY engineers that a fiber issue from Atlanta to Virginia led to local channels not being ...
You can expect higher cable bills next year. Time Warner Cable customers will start to see their bills go up in mid-January, the company has confirmed. Broadcast TV fees, which offset the cable provider's costs to access local affiliate channels, will ...
A recent meeting with Time Warner Cable's COO Dinni Jain revealed that the company continues to be operationally strong and is continuously working to improve Customer Service and satisfaction. Analyst Philip Cusick mentioned that Time Warner remains ...
Time Warner Cable experienced service outages on Sunday afternoon. The cable provider lost service in the Rochester area at about 1:26 p.m. Service for most customers began being restored around 2:20 p.m.. "There was a technical issue which we ...
CINCINNATI — Right when customers were jumping on the Internet to take advantage of Cyber Monday deals, Time Warner Cable went down throughout large areas of at least four states Monday night. DownDetector.com showed outages spread throughout ...
Certain Time Warner Cable customers who want to cut down on set-top box clutter can now swap their cable box for a Roku streaming player. Participants will get a Roku 3 and access to TWC's 300-plus live TV channels and 20,000 video-on-demand choices ...
Last week, it was all about earnings in the telecom sector. Several sector participants declared their third-quarter 2015 financial numbers, and the outcome was a mixed bag. Leading cable MSOs (multi service operator) Charter Communications Inc. (CHTR ...
Time Warner Cable Inc. (NYSE:TWC) announced third-quarter earnings of fiscal 2015 (3QFY15), before the opening bells today. According to the telecommunication company, third-quarter results are better than company's expectations. The corporation ...
“Customer Service and service to our communities are priorities at Time Warner Cable, so Together We Can Week of Service was a natural extension of the values of our employees, and company,” Time Warner Cable Area Vice President of Operations John ...
Time Warner Cable Inc. (TWC - Analyst Report) reported mixed financial numbers in the third quarter of 2015. While the bottom line surpassed the Zacks Consensus Estimate, the top line lagged. Time Warner Cable currently carries a Zacks Rank #3 (Hold).
The company said that the number of people signing up and the number of people who were leaving both improved in the third quarter, and that its internal measures of Customer Service showed gains. But the real driver is the Web. It gained 232,000 ...
The company said the number of people signing up and the number of people who were leaving both improved in the third quarter, and that its internal measures of Customer Service showed gains. But the real driver is the Web. Time Warner Cable gained ...
Time Warner Cable Inc. (TWC - Analyst Report) isslated to release its third-quarter 2015 results on Oct 29, before market opens. In the last reported quarter, the company's earnings missed the Zacks Consensus Estimate by 15.38%. Moreover, the company ...
Satellite TV operator DISH Network Corp. (DISH - Analyst Report) recently filed a petition urging the U.S. Federal Communications Commission (FCC) to dismiss the pending merger between Charter Communications, Inc. (CHTR - Analyst Report) and Time ...
Regulators weighing Charter Communications' $55.1 billion bid for Time Warner Cable are focusing on how the merger would affect Internet service. Requests for information were sent by the Federal Communications Commission to companies such as top ...
“[T]he competitive hobbling of free broadcast TV services only leaves viewers more dependent on increasingly expensive subscription services offered by companies with abysmal Customer Service ratings,” reads the petition. “Because a viable, free ...
Lexington's council approved a 10-year cable TV franchise agreement with Windstream. The city already has a similar agreement with Time Warner Cable. i. By Beth Musgrave - [email protected]. LinkedIn · Google+ · Pinterest · Reddit; Print ...
For a long time, big cable companies like Comcast and Time Warner Cable have had infamously bad Customer Service and yet it hasn't hurt them because they've often had regional monopolies when it comes to delivering broadband services. That said, the ...
Time Warner Cable has a reputation for providing bad Customer Service, which isn't unusual for a cable company. But TWC promised to fix its shortcomings in an open letter to customers published in major newspapers this past weekend.
The company feels your pain and doing its best to turn things around and put the customer first. The company this week started by advertising an “open letter” to its customers in 18 major newspapers around the country, which helped to kick off National ...
The best way to keep call times short is to keep people from calling, so TWC is pushing its My TWC app for paying bills and everyone's favorite form of Customer Service — online chats with someone who is also chatting with a few dozen other angry ...
Time Warner Cable would like you to stop thinking that it has terrible Customer Service, and it's making improvements to get there. The provider is starting to run advertisements poking fun at the well-deserved perception that Customer Service from ...
Following this transaction, Mr. Nelson now holds 33,162 shares, priced at $1,226,331 as of Tuesday. BestBuy stock increased 1.54% at $36.98 on Tuesday's closing. The company's focus is on improving its Customer Service, as it recently introduced Apple ...
Time Warner Cable said that its stockholders have approved the acquisition of the company by Charter Communications. The company said 99% of the votes cast were in favor of the deal, which would be part of creating the second-largest U.S. cable ...
