TiVo customer service news

Find the latest TiVo news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

TiVo Report Details OTT Viewing Trends


1. OTT User Experience vs. Pay-TV User Experience — As pay-TV providers continue to see subscription erosion, TiVo wanted to uncover what drives the growth of OTT services. Of Netflix subscribers, 57.7% selected the ability for each household member ...

TiVo Study: Cord-Cutting Continues to Accelerate


Amplifying a small but growing trend, the rate of cord-cutting continues to rise, according to TiVo's Q1 2017 Video Trends Report. The study, based on a survey of 3,081 adults in the U.S. and Canada, found that 84.8% of respondents had a pay-TV service.

Cord-Cutting Continues to Accelerate: TiVo Study


Amplifying a small but growing trend, the rate of cord-cutting continues to rise, according to TiVo's Q1 2017 Video Trends Report. The study, based on a survey of 3,081 adults in the U.S. and Canada, found that 84.8% of respondents had a pay TV service.

Has Comcast (CMCSA) Lost Patent Licensing Suit Against TiVo?


Comcast Corp. (CMCSA - Free Report) , the leading cable multi-service operator (MSO) in the U.S. is said to have reportedly lost against TiVo Corporation (TIVO - Free Report) over a patent licensing dispute. The complaint was filed by Rovi Corp ...

TiVo Nearing Wider Deployment of 'Project Hydra' UI


If a move toward field trials offers any indication, TiVo appears to be inching toward the wider rollout of a new user interface code-named “Project Hydra.” Margaret Schmidt, TiVo's chief design officer and vice president of product development ...

TiVo Stock Jumps on Favorable Patent Decision in Comcast Case


TiVo shares shot up more than 17% Tuesday, following a preliminary initial ruling last Friday by the U.S. International Trade Commission that Comcast had violated two TiVo patents. TiVo — formed by Rovi's acquisition of the namesake DVR manufacturer ...

TiVo Shares Soar on Prelim ITC Ruling Against Comcast


TiVo shares rose more than 15% Tuesday amid an initial determination by the International Trade Commission finding that various respondents, including Comcast, had violated two TiVo patents and that a final ruling is expected in September. TiVo, which ...

TiVo May Soon Get Its Voice


TiVo appears to be inching toward the launch of a product line that supports voice navigation, according to details uncovered by tech blogger Dave Zatz. He writes on his blog, ZatzNotFunny, that TiVo has submitted a handful of trademark requests that ...

Hulu Lawsuit Targets TiVo


Hulu has filed a lawsuit in California against TiVo that asks the court to find that Hulu isn't required to renew an expired licensing deal because three TiVo patents asserted against Hulu in an earlier case have either expired, are no longer valid, or ...

Cable Onda Broadens Deal With TiVo


TiVo said Panama's Cable Onda has expanded its agreement to include TiVo's latest multi-room gateway DVR products. They said the resulting product set will weave in access to OTT content from Netflix, YouTube and others, and that the improvements will ...

TiVo Renews Pact With Frontier


TiVo said it has notched a multi-year product license agreement and renewal with Frontier Communications. Financial terms were not announced, but it includes a renewal of their entertainment discovery intellectual property license agreement, and also ...

$250 Off TiVo Roamio OTA with Lifetime Service


Hopefully the seller delivers and Amazon's Customer Service is top notch, so they're protected should things go sideways. 3) You are welcome .... If you need further assistance with your order, please contact the seller or visit Customer Service. We ...

New ONE bundles top previous fastest internet speeds, include TiVo


Docomo Pacific unveiled new TiVo DVR services and triple-digit online speeds as part of its new ONE quad-play bundles at a media event Thursday. The company will offer up to 100 megabits per second, a 15-megabit increase over its previous fastest speed ...

Roku Signs TiVo License Pact Covering 6000 Patents


Roku has signed a multiyear intellectual-property license agreement with TiVo, granting Roku access to a portfolio of thousands of patents. Financial terms of the deal are not being disclosed. The agreement covers the TiVo and Rovi patent portfolios as ...

TiVo, Roku Strike Multi-Year Patent Deal


TiVo said it has struck a multi-year intellectual property license deal with Roku that covers the TiVo and Rovi patent portfolios as well as the OTT assets that are tucked into the Intellectual Ventures (IV) patent portfolio. Rovi, which merged with ...

TiVo Partners with Sky to Launch Voice Search


... exclusive partnerships with HBO and Showtime, to Sky's own original programming, Sky offers the best and broadest range of content along with the best viewing experience to suit each and every customer. Whether that's through the multi-award ...

TiVo Gives Sky a Voice


TiVo said it will help bring voice search to Sky Q, a next-gen box and video platform from the U.K.-based service provider. TiVo said the capability will enable Sky Q customers to use natural language to search across linear TV and VOD. The technology ...

TiVo Tacks On Wurl TV's OTT Channels


In the U.S., TiVo's MVPD partners include RCN, Grande Communications, Suddenlink (now part of Altice USA), Atlantic Broadband, Armstrong, Midco, Mediacom Communications, and Wave Broadband, among others. UPDATE: Wurl TV uses its ad-supported ...

TiVo Taps Analytics, Advertising Chief


... programmatic TV ad subsidiary of Visible World, the ad-tech company acquired last year by Comcast. Horstman, who previously served as SVP of media solutions at Visible World, is also late of Cablevision Systems (now part of Altice USA) and Accenture.

TiVo: Consumers Want to Pay Less for Top Networks


When asked which channels they'd include in a custom-made package, the most popular choices were ABC, CBS, Discovery, NBC, History, Fox, A&E, PBS, TNT, FX, HBO, AMC, TBS, National Geographic, USA, Food Network, Comedy Central, HGTV, ESPN ...

TiVo: Best Picture Snafu Was The Best Thing To Happen To The Oscars


TiVo today unveiled its post-show report from Sunday's newsworthy Academy Awards broadcast, hosted by Jimmy Kimmel. Acccording to TiVo, many viewers came rushing back for the confusing announcement of Best Picture at the end of the broadcast, ...

TiVo: Best Picture Mix-Up Top Oscar Moment


SAN CARLOS, CALIF.—The chaotic finish to the 89th Academy Awards on Sunday kept viewers interested even as the broadcast rolled past midnight per TiVo's Post-Show Report. The Best Picture mix-up between “La La Land” and winner “Moonlight” was ...

TiVo-Rovi Integration 'On Track,' CEO Says


A plan underway to achieve at least $100 million in annual cost synergies following last year's Rovi-TiVo merger are “on track,” and the company “exceeded our synergy targets” in the fourth quarter, Tom Carson, TiVo's president and CEO, said on ...

TiVo, Philips Head Back to the Future


The headline was too good not to reuse, but Dave Zatz has a few more details about a DVR with integrated over-the-air TV capabilities that TiVo and Philips are developing. HD Guru first came across this development at CES last month, but Zatz notes ...

TiVo's Top Super Bowl Moments


SAN CARLOS, CALIF.—Tivo unveiled its post-game report highlighting this year's “most engaging commercials, promotions and in-game moments” from yesterday's overtime comeback by the New England Patriots over the Atlanta Falcons. Bai Brands ranked ...

The Most Popular Super Bowl Commercials, According To TiVo


TiVo revealed its annual report that highlights the Super Bowl's most engaging commercials, promotions and in-game moments. It aggregated this data using anonymous, live and same-day second-by-second audience measurement data from households ...

Why I broke up with TiVo after so many years


NEW YORK—I broke up with TiVo this week. It had been a longstanding romance that began late in the 20th Century. Then and now the highest praise I can bestow upon any product that I review is to buy that product once a review is published. And TiVo ...

Epix Boots Up App for TiVo-Powered Set-Tops


Extending its first OTT bridge to MVPD-distributed set-tops Epix has introduced a set-top box app for its premium service on TiVo-powered devices from Atlantic Broadband, an operator that serves about 250,000 subs in parts of Western Pennsylvania ...

TiVo's Big Consumer News Isn't at CES


LAS VEGAS -- CES 2017 -- Given TiVo's retail brand, you'd think the company would have a lot to say at CES, but that's not the case this year. After officially merging the Rovi and TiVo entities four months ago, new TiVo is still in the process of ...

CES 2017: TiVo Exec: 'We Talk to All the OTT Providers'


Las Vegas -- TiVo has poured plenty of money and manpower into supporting cable pay TV services on its platform using the clunky CableCARD over the years, so it would seem appropriate (and seemingly so much easier) for the company to integrate ...

Comcast replaces TiVo/Rovi with Gracenote for metadata


LAS VEGAS—Gracenote has replaced TiVo Corp. as the principal metadata vendor for Comcast's X1 platform, sources close to the transition told FierceCable at the CES trade show. According to these individuals, the switchover involved an 18-month ...

CES 2017: TiVo, Frequency Connect on OTT


Opening up a key distribution channel, Frequency said it has inked a deal to distribute its OTT video service and programming via TiVo's retail and MVPD platforms. Frequency, an online video startup that counts Liberty Global among its backers, offers ...

Problems Getting Cable Card working with Tivo Roamio Pro - XFinity


Today is Dec 29, 2016. I have been trying to get multiple Motorola cable cards working with my new Roamio Pro since Dec 17th. Process gets stuck at: 72% (or 89%) Acquiring channel information con: Y Val: ? OOB messages: 0. I had several "escalations ...

'New' Music Choice Heads to TiVo


Music Choice is targeting IP-connected boxes with a new, streaming version of its service that will initially be available on TiVo-powered boxes from RCN and Grande Communications. That new offering, called New Music Choice, enables viewers to access ...

TiVo to Add Netflix Button to Remotes Under Broad Licensing Pact


Netflix will be getting its own dedicated button on TiVo's remote controls, as part of product and patent-licensing agreements set by the two companies. The duo's product agreement calls for TiVo to continue integrating Netflix into TiVo set-tops ...

TiVo, Netflix Do a Deal


Netflix and TiVo, which merged with Rovi in September, said they've inked a string of deals tied to licensing, intellectual property and products. RELATED: TiVo CEO: Rovi Deal Not a Patent Play. Among them is a product partnership in which TiVo will ...

TiVo Survey Finds Cord-Cutting on Rise


Rounding out the top 20, were USA, FX, National Geographic, HBO, AMC, ESPN, Food Network, Comedy Central, Weather Channel and HGTV. Viewers were willing to pay about a dollar and a half for each of those channels, except for HBO, which they'd pay ...

Alaska's GCI deploys Evolution Digital's TiVo-powered hybrid eBox set-tops


Alaskan cable operator General Communications Inc. (GCI) will deploy Evolution Digital's TiVo-enabled eBox hybrid set-tops to subscribers in select regions, the companies announced. GCI, which touted nearly 109,000 pay-TV subscribers through the third ...

TiVo Readying 'Mavrik' Cloud DVR (Report)


TiVo is getting ready to launch new hardware that marks a radical departure from its existing digital video recorders (DVRs), according to multiple reports from Zatz Not Funny and TVPredictions. The new device, which is being branded as “Mavrik,” is a ...

TiVo Developing 'Mavrik' OTA-Cloud DVR


TiVo's future on the retail front wasn't a big topic on the company's recent Q3 call, but the company appears to be working on an over-the-air/cloud DVR product that would look to find a home with cord-cutters and compete in the market with products ...

TiVo, Samsung Bury The Hatchet


TiVo and Samsung have called a truce in the form of a long-term, worldwide intellectual property license that will provide certain rights under TiVo's patent portfolio's for Samsung's mobile, consumer electronics and set-top box businesses. Financial ...

TiVo Still Hopeful it Can Strike 'Creative' Deal With Comcast


TiVo's patent infringement lawsuits against Comcast are moving ahead, but the company is still hopeful that it can get a deal done without having to take those cases to the bitter end. RELATED: Rovi Sues Comcast and MSO's Set-Top Suppliers.

TiVo: Millennials Are Major Video Consumers, But Extremely Impatient


Millennials watch more content than any other generation — more than six hours a day — and nearly 75% have at least one streaming video device in the home, and more than 90% pay for at least one streaming service, according to survey data released by ...

Comcast dropped channels for 3 years and Tivo - XFinity


We have spent at least 80 hours or more with Comcast and Tivo with appointments (and missed appointments), on the phone with tech support having the cable card reset, adding a power adapter, changing out the modem, changing out the cable cards, ...

TiVo: Trump Vow to 'Support Her If She Wins' Was Top Debate Moment


In the massively viewed presidential debate Monday night between Republican Donald Trump and Democrat Hillary Clinton, TiVo said the following were the top five moments over the 90-minute clash. TiVo measures these by its subscribers' interactions ...

Set-Tops: TiVo Says FCC Should Trump Private Contracts


Competitive navigation device maker TiVo told the FCC this week that it thought the chairman's new, app-based, set-top proposal "represents a vital opportunity to unleash robust competition in the market for video navigation devices." TiVo argued that ...

Rami Malek Leads Top Five TiVo Moments in Emmy Awards


Thanks." No. 1 (10:40 p.m.): Rami Malek wins Best Actor Award in a Drama Series for USA's Mr. Robot. He says, using a line from his character in the show: "Please tell me you're seeing this too." TiVo says gauges interest by measuring the percentage of ...

A VR Alliance, Acquisitions and a New TiVo: A Look at IBC 2016's Top Newsmakers


Completing it's $1.1 billion acquisition of TiVo during IBC, Rovi not only adopted the TiVo brand, it also debuted a new TiVo user interface, and the results of a new consumer survey (interviewing 5,500 pay TV and digital content users). “We are ...

TiVo's Cubiware to Enable Astra Telekom to Deliver IPTV Service in Serbia


AMSTERDAM-- Cubiware, a Warsaw, Poland based TiVo company (NASDAQ: TIVO), today announced that Astra Telekom, a privately held Serbian telecom operator, will use Cubiware's middleware solutions to provide enhanced IPTV services to customers ...

Econet partners TiVo to bring live TV recording to Kwesé TV, furrows deeper into linear TV


Cubiware might not be a household name but its parent company TiVo Corporation is a major player in the pay TV space that built a reputation particularly in the USA by introducing live TV recording through its set-top boxes. TiVo is a giant in the ...

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