Tesla customer service

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Customer Service

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Phone: 877-798-3752

  • How to reach a live person:
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  • Hours of Operation:
    • 24/7
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User Reviews

08
Dec

Posted by Lasergrl


on 12/8/19 at 1:54PM

I'm so disappointed with Tesla customer service. I'm getting a notice that I can renew my music streaming, and yet, my car has not had music for the last three months.
Then there are the charges on my cc when I haven't super charged for a number of months. I really don't have time for this nonsense!
I have other complaints but then your customer obviously doesn't give a crap, if you did there would be an easier way to communicate.

15
Nov

Posted by David


on 11/15/19 at 9:07AM

Tesla service sucks. My car has unusable for a week with 5 errors including power steering not working, ABS not working, regen braking not working. They text me to ask for more details, I respond immediately, then hear nothing for a week. I have to drive a dangerous car into the service station to get it fixed and wait a week for an appointment. Terrible.

01
Oct

Posted by Anonymous


on 10/1/19 at 3:26PM

Want to complain about not binging able to talk to somebody at the westmont service department. Had car serviced today and they didn't even wash my car

17
Aug

Posted by Anonymous


on 8/17/19 at 4:30AM

I've had a solarcity account since 2015. Very happy. Now that I have to switch to Tesla they don't recognize my account. Customer service is a joke. I had an appointment to have Powerwall installed. Took off work boarded my pets only to have them come and say there was a problem. The install was postponed. After sending me several new contacts with different amounts to be signed I asked for an explanation of service being done Original install was in April. Just got the explanation recently. So I've spent $350 and got nothing. Customer service is terrible and so I'm left with the problem do I continue or do I look for someone else.

25
Jun

Posted by Anonymous


on 6/25/19 at 8:07PM

Customer support is near impossible to get hold of. Phone does not get answered. Emails take several days to receive a response. Absolutely the worst part of Tesla is live customer service/tech support.

View all 7 Tesla customer service reviews »
Customer Service Ratings

Based on 6 votes.

2.0

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