Posted by Anonymous
The sad thing is that I had better service with Blizzard on a free to play game. They got with me and even helped me on twitter of all places. I'm literally trying to give these people my money so that I can play this damn game, but they won't send me a confirmation email for anything. I've tried to make 2 new accounts and even asked them to reset my old account. Still no confirmation email, and it's been about 12 hours now. "We'll email your shortly" My ass. I keep reading about people being unable to contact them on the phone? How the hell do I complain to these people?! What the hell happened to Square Soft, they at least liked their fans. Square Enix is a joke. They have no idea what customer support is. IF YOU WANT TO MAKE MONEY, KEEP YOUR CUSTOMERS HAPPY. Especially when they've supported you back in the 8-bit days!