Posted by Cindy
I have been sitting at the Sonic on Normandy Blvd in Jacksonville Florida since 6:30 it is now 6 :51 and they are still not open. This is not unusual and a only a small part of the problem at this location
Cindy Stockton
Sonic customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Sonic.
16
Aug
31
Jul
Posted by Anonymous
2 Days in a row I have visited Sonic in Midlothian TX 2220 Plainview Rd. Both days my orders have been incorrect. On the second day I finally just took what they gave me and went on my way. I switched from Whataburger to Sonic and looks like I'll be going back to Whataburger. I also don't appreciate being laughed at while trying to use the outside pay machine and being unable to do so. Customer service has gone from a 10 to a 2 in the past 6 months. Thank you for your time.
02
Jun
Posted by Anonymous
I had a bad experience. Sutton Road, Huntsville, Al. Placed order food came out after 30 minutes. All was wrong. The only thing that was right was the orange drink that I ordered. Called back they took order again. Still not correct. Burger was dripping in juice. Ask for a manager to come out. No one came out. I left. This is the worst place for good service. You need to check this location out and I would like to be reimbursed for my burger, cheese tots and drink. Thank U Roy Sealy. Please do not let this set and nothing happen. Thank u
09
May
Posted by Lisa e
I called last Thursday and told the about the last four times i went to sonic. They assured me they would would talk district manager and the manager on duty it has not been done because when I told the manager at the sonic I go to he was in shock. The visit yesterday was as bad as the other visits. The manager kept saying what do you want me to do..over and over. I guess it will be the better business bureau next.
24
Mar
Posted by Anonymous
We recently visited your sonic in Streetsboro, ohio. We live about 40 minutes away and do not have one in our area. It was well worth it! The hamburgers were delicious and the service was so friendly! The gentlemen's name was Don that brought us our lunch, I can't tell you just how pleasant he was! We will make that drive again just to go to your sonic! Thank you
05
Mar
03
Mar
Posted by Sick of all the mistakes
I have a complaint about the sonic that is in manila arkansas.this has happened over the last couple months.you put your order in and the girl brings it to your car.she reads what you have ordered and when you get home half your order is not in the bag.today if you should have wanted a hamburger you would not get it because they told my son in law they didn't have anything to make it out of.this sonic is nothing but kids running it.it's a joke.the whole town is talking about it.you need to send somebody here that knows what their doing.we have complained but it doesn't get any better.please fix it.
05
Feb
Posted by Anonymous
Hi My name is Ronald M. Marotte i use to work at the sonic at hollister MO. as a assistant manager i got a call from home tell me my mom was dying from cancer here in penscola fl. around november 26th so i told my gm nick that i was going back to florida he told me to call down their and see if they have any opening at sonic so i check on the internet they had one for general manager and assistant manager online for i fill it out then i call the one on 9th ave. and new warrington store and told them that i was a assistant manger in hollister mo. and i will be moving back to pensacola fl. around december 16th and i could start back to work in January they said thats wasnt a problem with my training i would get the job well i still not working for sonic i call almost every day had one interview with tina at the store on 9th ave. she told me that todd the owner of the store would call me but its been over two weeks i dont wont to leave the sonic team i like working for yall but i need a answer before i move on so can you tell me how to get in touch with todd the owner of the sonic in pensacola fla. it is february now and i dont know how much i can hold out you can call just tired of getting the run around thank you
Ronald M Marotte
28
Jan
Posted by Anonymous
Went to the drive thru on saterday january 28th 2017 at 1245 pm to get sum hotdogs fer 1.00 a piece was told by drive thru personnell that expired last sunday here in council bluffs but was advertised on tv locally fer thr whole month whats up with this store i went to taco bell.instead mad and upset false advertising???
17
Jan
08
Jan
Posted by Anonymous
Yes I live in Dumas Texas and I just wanted to let you know that I have set in this Sonic drive-thru for about 5 minutes and no one answered me. I had to go to a different place to get what I wanted. And I was not the only person that was sitting in that drive thru
Thank you for your time
21
Dec
16
Nov
Posted by nancy
To Whom it concerns , I live in savannah ga , and live near the sonic on king George blvd , , have lived here since before the sonic opened so I have seen a lot of people come and go in your management , and I have to say I am very upset with the help you have now , when I see your manager sitting in her car smoking , and there is a line around the building , and they are not moving the line in a timely manner , I have to say the young woman you had working for the last months her name is Victoria , not sure of last name , was very competent , hated to see her go , I Hope to see some changes happen , as of now your outside is not open and has not been for some time , if you expect to keep this sonic open things will have to happen , thank you Nancy deRussy
10
Nov
Posted by Anonymous
Sonic on 45th and Harrison in shawnee ok have the rudest employees I have ever seen. You never get what you order and when you say anything they made comments the employees never smile. I have has under cook food and have talk with the manager said all I have to do come back up to sonic and they will replace my food. I have done and was told they could not help me. The wait it awful. Need better customer services
09
Nov
09
Nov
05
Nov
Posted by Anonymous
Was out close by the Sonic in my town, I live across town ,actually north of town. Thought I'd treat the wife to a coney dog. Pulled up to the drive thru, ordered three footlong coneys(2 for me-1 for the wife) Ordered them with onion and mustard ONLY, no cheese. Drove all the way home (several miles) and when I took them out of the package, all three had cheese as well as mustard and onion. I can eat the ones with cheese, but the wife can't, I prefer them without cheese and that's why I ordered them that way. The wife cannot, cheese like that makes her ill. Ticket on 11/05/2016 Didn't feel like driving all that way back to return them. Just highly disappointed.
21
Oct
Posted by Scott Gatlin
I'm accustomed to excellent food and excellent service from the sonic that I frequent. However, today that was not the case. I always order a ham breakfast burrito. I'm there often enough that some of the drive-through servers know me and my usual order. Today I ordered the ham breakfast burrito (as always) plus two unsweet teas with lemon.
My burrito was 1) poorly made - empty on one end. first bite (a big bite) was nothing but burrito wrap. And 2) it was a sausage burrito instead of a ham burrito.
I didn't realize this until i reached my office. It wasn't worth returning to the restaurant for, but I seemed that maybe a new worker made the burrito.
I'm not asking for anything -just notifying that the food and service was below the normal standard today.
17
Oct
02
Oct
Posted by ...............
Took my family to get wings for sons birthday around10:20 the young red head lady was so rude and didn't know if she was coming or going and with total disregard to my children there she was cussing at a car in the stall area and talking about things my child shouldn't hear I'm sorry for the sorry service and the only person who was professional was the manager his name was Chris I believe he said u should hire more like him but unfortunately u have rude girls there instead so u have lost a customer for good I really enjoy yalls food but I'd rather eat at more family friendly astabliment
29
Sep
Posted by Anonymous
I went to the Sonic on Stateline on Texarkana and ordered a number 1 combo which came out to be $7.24. I stay less then 2 minutes away from this sonic. When I got to the house in opened my food, the hamburger was on a small bun,the meat was so cold I could've used it for am ice pack, bun all soggy, cheese not melted. So i take the food and wanted my money back and the lil girl that came out to my car had an attitude. I hand her the food back and told her that I wanted my money back. She goes in the store and said just as loud as day, "she's a b***h". When she comes back out to give me my money. I asked her what her name was and didn't won't to tell me so I asked her again and she said Hanna. Which I believed it was something she made up. But the sonic on Stateline in Texarkana just lost my business. There rude, ghetto, and loud. I will not eat there again
20
Sep
Posted by Anonymous
I stopped at Sonic's Watertown NY location last night. I am a vegetarian since 1996 and don't eat meat or fish of any kind. I ordered Supersonic burrito and I specifically asked the server to remove meat from it and everything else stays. I want to emphatically state that I mentioned this to her at least 4 times and I also told her a little story about a careless cashier at another Sonic locations not getting rid of meat from my sandwich in the past. Yesterday,it was a take out and when I ate it afterwards, sure enough, a piece of sausage was in my mouth. I had such a horrendous feeling and felt light headed immediately. I went inside and asked for the manager. The manager came out and offered to replace the burrito or give me refund. I refused both the options as I was very very upset. I know that mistakes happen but this is not acceptable. It will be a little work for the manager but if she can check the cameras around 8 p.m, it will explain everything.I spent more than 5 minutes with the server explaining her again and again that I don't eat meat. It has been about 20 years of staying away and has required certain discipline from my part to stay away from it and that is why it is very frustrating that how could it even happen. There were no other people in the line and I took decent amount of time to explain to her - (I think her name was Megan)about my order.I don't want her to lose her job or anything but I just want to know that how it could have even happened. It wasn't kitchens fault as meat removal wasn't mentioned on the receipt. It is to a point that Sonic has lost a family of five for ever - Preet Baidwan
