Read the reviews below to see the experience other people have had when dealing with customer service from Seagate.
The contact info provided was "spot on". I had previously searched for 30 minutes on the Seagate Web site to find the contact phone number. No luck. But once I decided to search (via Google) for an alternate contact source, I saw your site and remembered that I had seen a local news piece on your company. Thanks so much!
And, very thankfully, Seagate does answer the phone quickly and offers very good customer service.
I had to call support because my Seagate Go Flex external drive went bad 4 weeks after purchase. Very frustrating because I lost a LOT of data on the drive... I called support and they said I had to pay 14.95 to talk to someone because i was 3 days past the 30 day free phone service mark. Crazy! My drive went bad and I cant even talk to someone about it without paying $15?!?!?! I asked for the manager and eventually my issue was taken care of after some prodding....This replacement drive better not go bad now! When I finally got customer service on the line they were very courteous to me i have to say.
To whom ever it may concern:
I have a Seagate product purchased last month. I was on a 9,000 mile trip and could not hook it up to a computer. I called in and got a Tech support person on 6 Apr 2010, I said at that time that I would not return for a few weeks and Mark said he did not think that would be an issue.
I have up to this point had no issues with your products. I purchased a 2TB drive S/N 2GEXPM9K and it became intermittent when I was trying to back up some chips. About 18-8GB and 1-16 GB CF’s. It kept on shutting down with the light going off. It failed one time where windows tried to repair it (Unknown success level).
I bought 2 more 2TB disks and 8 1TB disks yesterday, for my server and our families Dish Receiver. This allowed me to use the one of the 2TB power supplies and I found out that it was a Power Supply issue.
I called today on 22 Apr 2010 to get a replacement through the Help desk. I talked to Travis and after a few words (Wanted 14.95 for troubleshooting I did) and one cuss word on my part. I am returning the 2 TB drives and 8 1 TB drives and going with a company that cares about their customer. In the past I have purchased many external and internal drives and have always used Seagate in the past. My Main server has 32 TB of Internals and externals (all but two are Seagate).
If you still warranty the 2TB with a bad Power Supply. Then contact me to send me a replacement P/S.
An extremely unhappy customer of Seagate,
Joe
I was deading my call to Seagate's technical support line because of all the horrible comments here. However, I was pleasantly surprised! After getting through a few, quick automated prompts, I was routed to the right place and began what I thought would be an hour-long hold time. But in less than two minutes, John answered and was so professional and helpful. He immediately pulled up my info, asked a few basic questions about registering, etc, and then got underway with helping me. He spoke clearly and slowly and I was done in under five minutes. Very pleased customer! (By the way, I called at 11 am on a Thursday).
Seagates customer support is by far the worst i have ever experienced.
I have waited on hold for over an hour only to give up. If you do call for support i suggest you hit the pre-sales option and not the technical support.
Their chat support staff is un-professional and has very little knowledge of their products.
I will think twice about buying any seagate or maxtor product in the future. I need to have confidence in a company and I have lost all confidence in seagate and their staff.
I called in early January ,waited an hour without an response. Emailed in through Contact ceter, they promised a reposne wiht 2 days, NOTHING severa ldays later. Customer Service on line is not understandable ot ordinary perosn...all this automated drivel is so frustrating.
