Posted by Anonymous
About your design of using two doors in stead of one door on your refrigerators looks good but not as easy and comfortable to use
Sam Perlmutter
Samsung customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Samsung.
27
May
18
May
18
May
14
May
14
Apr
05
Mar
Posted by Ruslan
It's terrible service. I bought unlocked phone Galaxy Note 5 for 600$.Few month after screen became purple, then blue and black at the and.More than half of year Samsung can't fix it. I spent a lot of time on phone calls and money.And I spent my guaranty. I went to office Samsung and Nothing. Because phone is unlocked they can't fix it.What?I must sent this phone to manufacture. Without vaucher how? its a company with worldwide reputation.Its a terrible to have a such service in USA.I had once again to buy another phone .
13
Feb
Posted by Allison
Obscenely grotesque customer service by nasty agents who speak pidgin English and do not want to help you with any problems you encounter with Samsung's crap products. I was even asked to provide oral consent to being charged for a service call for a product still under warranty "if the technician finds nothing wrong with [the TV]"!!! And they were already telling me, pre-service-call, on the phone, that my problem "is not the TV." Liars and crooks.
30
Jan
18
Jan
11
Jan
Posted by Brownshoe
There is no customer service. I have been trying to find out the answer to a very simple question for five weeks. My question is: Have you received my Rebate Request Form for my recalled washer? No one can give mean answer, they say wait a few days or someone will call within 2 business days. No one calls.
30
Dec
Posted by Anonymous
I was approached in the King of Prussia Mall about Samsung phones (I have a Galaxy 5). Thinking there maybe some updates I entered my email. Only after that the staff wanted to take my picture. I refused and walked away.
This is an unacceptable way to do business.
Since my phone is ready to be replaced, I will not be buying a Samsung
27
Dec
Posted by Judith Lee
i have been trying since December 32 ti get an appointment to get my dryer fixed. I sent a copy of my purchase receipt on December 22. You requested an email address and password which i send and you acknowledged. I have called for three days and no one has returned my call Yesterday i faxed a copy of my receipt and a transaction number 5116167116. No call Can you please have someone call me? Judith Lee
27
Dec
Posted by [email protected]
Every time I purchase a Samsung phone and I have for several years! The company takes more and more encroachment into the phone pushing sales and or services! This is my last Samsung phone! It's a shame that I am taking this attitude because I really liked the phones but I guess thats not good enough for the company. I'm on lease with my S6 but will be on lease or purchase no more. USN (ret)
26
Dec
15
Nov
Posted by Anonymous
i had purchased a dishwasher from Lowes and it was missing the mounting braces to mount it to the counter i realize it was a display model and lowes told me to call Samsung long story short the person i talked to made no attempt to told me i needed to send a receipt of my purchase and then he could get me the brackets --well the dish washer is back at lowes
Thank You so kmuch for your crappy customer service
i used to be a loyal Samsung costumer to the tune of 30,000 plus over a 2 year period
not now
Jim Moyemont
15
Nov
Posted by Anonymous
Our microwave just stopped working after 3 years. Called Samsung to see what they could do to help. After talking to supervisor, Samsung cannot do anything. We were not looking for a them to pay for a new one. Anything would have helped but they offered nothing. Samsung has gotten many bad reviews and obviously does not have quality products any more. We will not be purchasing anymore Samsung products.
13
Nov
Posted by Anonymous
We bought a sansung refrigerator in May 2016. In October 2016, the ice maker stopped working. We called Samsung certified service and they gave us a guy in Dallas eventhough we live in Houston. The certified svc guy in dallas told us that the warranty expired 1 tear after manufacturing not 1 year after purchase so we out of luck. The warranty paper we have clearly said 1 year after purchase. What kind of bs is this? We want Samsung to fix the $2,600 refrigerator.
10
Nov
10
Nov
31
Oct
Posted by Whirlpool Rocks
I purchased a Samsung microwave, which quit heating. After three visits from repair services, the heating problem was repaired, but the door failed causing the unit to start even though I didn't want it to. After 8 calls to CSR, three canceled exchange tickets, and no success in speaking to anyone but the initial 800 number level of help, I called the manager of the store where I purchased the microwave and was allowed to return it for a different brand. Samsung is abysmal in its customer relations.
20
Oct
Posted by Anonymous
Samsung's customer support on the equipment sales is the worst I have ever seem. My range stopped working less than 30 days after it was purchased. After calling Samsung and getting a ticket repair number, I had to call and get in touch with the repair company to set up the repairs. For this call I was on hold for 47 minutes. After I found out how long it would take, I called customer service and spoke to a supervisor, he stated he would call the repair company , he was on hold for a long time and I could not stay on the line after 30 minutes. Again, no help, just sorry. It took 21 days to get a technician out too look and the range only to learn that it will take two (2) or more weeks to get the parts and return. Everyone tells how sorry they are but this does not help you get a meal cooked. I don't ever see me purchasing another Samsung product, really wish I had not made this mistake. I am now waiting on a call from Customer service, not very optimistic I will get any help.
07
Oct
Posted by Anonymous
In 2011 I bought a new Samsung Front Load Washer and matching dryer, a stacked set. Last week my 45 year old son and I both had been noticing the cloths were not very dry any more and it was banging in the spin cycle. I bought them from Sears and I called their service people and they came out on Wednesday. The technician checked it out and gave me a written estimate of the repair cost. I could not believe that it would cost $907 to repair the washer that I had only paid $600 to buy only 5 years earlier!!! So I told him no thanks and I bought an American made machine with a 5 year warranty on everything and 15 years on the transmission. It is expected to last 25 years. I will never buy Korean again. Your appliances are junk!! You should be ashamed to put out such poor quality machines. Wish I had not wasted my money on them.
07
Oct
Posted by notasamsungfan
Samsung is not very much help. I called today because I have a Samsung Galaxy 5. I've had it for approximately 1 year and 4 months. It has been fine up until about a month ago, it started to get very hot spots. Two days ago, I had it on the charger, I received a phone call I unplugged it and answered the call. When I put it up to my ear, it was so hot it burned my ear. A week ago I went to AT&T and explained what was happening about it getting hot. They sent me out a new battery, I changed it, but it's still doing the same thing. Sometimes it's so hot you can't hold it, so I called Samsung and was basically told, too bad there's nothing we can do.I took it back to AT&T, I was told that some part ( the man told me what the name of the part was, but I'm not going to waste my time ), So today I'm on my way to purchase an Apple phone. Thank Goodness, I almost purchased a Samsung television but something told me to think about it. I'm so glad I did because I have a Philips television now and it's been great. I was only going to buy a larger TV..If I do go to a larger size, guess what? It will be another Philips...Samsung appears to be more about price then quality.
18
Sep
Posted by Miss_Nic
I called Samsung today and told them my Galaxy S4 was on the charger all night (like normal), when I woke up to grab my phone, it was very, very hot and burned me. The charger melted along with my phone and smelled really bad like it was about to catch on fire. The customer service rep said they can not do anything about it because it is not under warranty anymore. There was even a brown/burnt mark on my dresser from where my phone was at. I swear if I would of waited another hour it would of caught on fire and potentially catch my house on fire as well. I am not sure why I am not getting a new S4 in the mail. I will take them to court if I have to. I know the notebook 7 is on recall at the moment but why is it not a big deal if an older phone melts. I've never had problems with it before, it just happened out of no where. Any suggestions or tips of who I should call?? It would be much appreciated.
