Office Depot customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Office Depot.

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Viewing Office Depot customer service reviews 51 - 58 out of 58
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02
Apr

Posted by ticked off


on 4/2/10 at 1:07PM

I work for a University in Colorado. I went to an OD store yesterday #456 to purchase 2 chairs to have our students try out before we bought more(we were going to buy 90 chairs and at the price point of $90-100). so we would have spent up to $10,000. I went to the check out and explained what I wanted to do and asked if it was okay to return the chair we didnt like. The clerk went to ask the Manager, and the manager stated "if the chair is taken out of the box and assembled we wont take it back". I then shared with the manager we were prepared to spend as much as $10,000 for chairs. She stated Im just telling what our policy is and then turned her back to me. At that point I said well not only have you just lost a $10,000 sale, we will be closing our account with you.

A short time later I called Customer service and asked to speak to our sales rep. Of course they cant transfer you so The nice CS lady said she would email our rep and have her contact me ASAP. So have I've heard from her? NO
It is amazing to me that in this economy you think that companies would bend over backwards to take care and keep customers.

If anyone out there has a # for the President of the company please post it.

10
Feb

Posted by [email protected]


on 2/10/10 at 2:48PM

We purchased toner for our HP1012 printer. We keep an extra one in stock. One was a remanufactured cartridge. Upon opening it we found that it would not print. We took it to the store and they said there is a 30 day return policy. Basically tough luck. They would not give any customer service. We just signed up for your business service, but you can be sure we won't be using it.

08
Jan

Posted by Anonymous


on 1/8/10 at 10:08PM

I went to the Slidell, LA Norshore Blvd store. I purchased a new PC, Printer and "Coby" brand Monitor/Tv. My daughter (in college) put my PC and printer together while on her break. I purchased the monitor after she left. I hooked it up and had toubles with the sittings. I am an older person and I don't have a lot of experience with computers. I was a Personnel Officer in the military fofr 20 years, and we had a computer department that took care of all of our technical needs. Now that I am retired, I am handicaped in this area. I took the monitor back to the store for help and understanding. I met "George" one of your managers and the same person who sold me the monitor just one day before. I've met him in past dealings. You can tell he is a very knowledgable and intelligent person, but he is not very personable. I told him the screen was dark, and blurry to me. There was a black line running down the side and I couldn't see my icons etc. George was very short with me as he took my computer and started to see if there was a problem. It seemed obvious that I interupted him doing something else. As I continued to explain my situation he got louder and louder. I told him I could see that he was getting a little upset and I was sorry that I did not have the understanding in computers. I made sure to stay calm and keep my voice to a humble whisper. Many people in the store was looking to include his associates. One of the other workers came by but left. He was hitting so many buttons so fast that instead of giving me a teaching of the product I was just as lost as when I came in. He went on the other side of the wall/counter to operate the key board while I was on the other side. I went around to the other side to see what he was doing. I asked him of the possibility of my bringing in my PC so that he could set the settings and that really "got his goat." He said he didn't have the space to do so. I could understand and was in agreement BUT the way he was almost shouting at me really made me feel uneasy as a customer. I thank God that I was able to keep defusing his energy. I felt that I had just spent over $500.00 in the store and just a few minutes of nothing more than compassion to my ignorance would have been much appreciated. At least he could have "laughed" about the fact that I didn't know anything. He finally explained how I could go in and change the resolution. That's all I needed to know. I am not afraid of computers, I just don't fully understand the technical operation. I did come home and reset the resolution buttons so I do thank George even though we had to get there in such a long way.

I am a local Pastor and our church uses your store for our office supplies. We have one of service cards (985-641-5527). If you look up our account you will find that we patronize you well. I would think that an appreciation of our loyalty would account to a more friendly and appreciative customer service especially in these economic times of uncertainty.

I will pray for George that his patience will increase with customers such as my self. I also will pray that another customer will not take George the wrong way.

Thank you for allowing me to vent this situation.

07
Jan

Posted by d wanderer


on 1/7/10 at 10:15PM

I am so disappointed when trying to purchase an item on sale in Sunday's paper 1/3/2010 to be out of stock on Monday. I was informed that same item will be in the store by Wednesday. Item was not in stock but was told to call to check item. I wanted a rain check but was told they don;t issue rain checks. Called their phone contact to verify their policy and the agent don't even know what a rain check is. I have a rewards card and I have to discard it and take my business somewhere else.

28
Oct

Posted by [email protected]


on 10/28/09 at 12:21PM

Ive neever been so unhappy with a $1000.00 purchase as I am with this one. The Asst store mgr sold me a computer leaving out very important fine details. Iam just at loss for what to even say about this nightmare....

05
Oct

Posted by Anonymous


on 10/5/09 at 5:44PM

Placed an order online for in store pick up (Easton Ave, NJ). We were promised the next day pick up. I called the store few times to find out if my order was arrived. Each time we were told to call there 1-800 number. Each time we called the 1-800 number we got automated response: "the order is in process". After about three weeks I got in touch with their customer service rep via Live Chat. the person told us that our order is in the store waiting to be picked up. We told the person that is not correct since we had just called the store. We requested the Live Chat rep to call the store and help us settle the matter. He was not authorized to call the store directly and asked us to call yet another number. I declined and asked to cancel the order. Well ! the Live chat rep was not authorized to do that either.

We called the store again and without even asking for order info the person told us that our order MIGHT have been canceled. We had to request to store manager to at least take our order number so he can check the status.
The whole experience was sort of funny. A company can invest in online ordering, 1-800 numbers, Live Chat etc. but they can be only as good as the processes they design and training and empowering of their reps.

12
Sep

Posted by mjf


on 9/12/09 at 10:50AM

I order a Accustamp Stamp from Office Depot at 441 & Oakland Blvd. I was told that they would call me when the order was ready. After waiting about 3 weeks I went back to the store to find out what happen to my order. To my surprise I was told that the order was never submitted. I thought that to be strange because it was paid for in full. The person then told me that the person that took my order didn't order it the right way. She then order it again and told me it would be ready in about a week so come and pick it up. I ask her will some someone call me when it is ready. She said no...just come back a week from now and pick it up. A week later I went back to pickup my item and was told by another person that it is not here. I ask why? this person told me that I should have receive a phone call telling me that it is ready. Finally I receive a call saying my order is ready. I went to pickup my order and to my surprise, I see the first idiot that started this mess. I explain to him the problems he cause me and he simply said, "why are you telling me this" . A SIMPLE I AM SORRY IS WHAT HE SHOULD HAVE SAID. I would not be going back to this store anymore.

26
Oct

Posted by Claude


on 10/26/08 at 2:49PM

I took my PC for service to the store located at 11340 Pines Blvd in Pembrokes Pines on 10/18/08.I was charged $34.99 for a PC tune-up,which did not work.Then an upgraded service at a 50% discount was recommended which I agreed to.I had to leave the set in order to pick it up on monday the 20th.I finally picked it up yesterday when Mr
Wallace told me it was not worth fixing.I am using it now to e-mail this comment.Careless or incompetent,you will be the judge.My satisfaction is zero.Work order#0225310127

Viewing Office Depot customer service reviews 51 - 58 out of 58
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