Posted by mckinney90m
Becareful of N.W.A when making reservations over the phone. Had a death in family needed tickets found some online for $489.00 round trip husband wanted all seats together so he called Northwest directly and gave flight info and they said they had that flight for $499.00, he figured the difference was ok to get the kids close to him. The tickets priced to us for breavement was $520.00 so the other tickes were cheaper. To make a long story short when we got our credit card bill they charged us $859.39 per ticket. I believe the reservation person made a BIG mistake somewhere and now we are the ones that have to pay for their mistake. With numberous phone calls they said they could not do anything, after weeks of e-mailing back and forth they finally gave the difference in vouchers but they must be used for the original ticket holders within a year. We will most likely only be able to use the one for my husband. He is military and gone a lot so that money will not be wasted. My daughters are student and they will not travel. All we asked for them is that the vouchers can be used within that year for any immediate family member. They said no, only the original ticket holders. What does it matter who uses the vouchers? They would only let me talk to one certain customer service rep and she was not going to budge on her decision. I will not fly with them again and I want the public to be aware of their little tricks when they price a ticket for you over the phone.