Nissan customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Nissan.

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Viewing Nissan customer service reviews 76 - 100 out of 329
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25
Nov

Posted by Anonymous


on 11/25/15 at 3:18PM

I Was Informed Of the New all Inclusuve 3 Year warranty For the Altima And maxima, And Indeed i Reiistered For said Warranty. When I spoke with NISSAN representives, I Was Infomed NOT Once but twice that My desire to Lease a New 2016 ALTIMA Would NOT be in vain. when Multible dealer's Spoke With Me, the standard Reply Was? Yes You will Most Likely Be able To 1. Get out Of Your current Lease, And To Move forward with Your Intent To Lease A 2016S/L. But after Much calling i find that I am Now told i will have to carry this Auto To Lease end date. Angry and disturbed Is My feeling @ present, So You will Not see me or family as repeat Customers!

18
Nov

Posted by Mohamed Adel


on 11/18/15 at 12:33AM

Hello Nissan Team,





I�¢ï¿½ï¿½ve Nissan Sunny Model 2015 ( Old Shape 2010) , Motor No. 253154 chassis No. 058113 , Last month I made an accident , and it needs to change some parts in my car , the agency in Egypt has withdrew my car since then

And promised me to do the necessary but unfortunately they didn�¢ï¿½ï¿½t do any thing , then they told me that , they have no s.parts for my car and try to find it from the local market,

With taking into consideration that , my work is depending on the car and I�¢ï¿½ï¿½m renting another car by my own money till I get back my car.



Actually , I�¢ï¿½ï¿½m disappointing from Nissan and your Agency in Egypt , their technician are not Qualified at all beside that the S.Parts they have are too expensive and are not available.



So kindly I need your support by investigating this matter with your agency in Egypt urgently to find a solution , as I need beside s.parts which are not available to compensate me with the large amount of money I�¢ï¿½ï¿½ve already beard by rented another car for my business , thanks in advance

17
Nov

Posted by Robert D. Rose Jr.


on 11/17/15 at 10:13AM

November 17. 2015



Dear Nissan,



The following is a true and accurate statement of what occurred in my dealings with members of TriCities Nissan,



First let me begin by saying I�m an idiot (I know because my wife tells me often, seriously). In my defense I do not know if it is because I am a Christian or because of all the bad I have seen as a Marine and as a member of law enforcement but I ALWAYS try to see the good in others, often times trusting what they say as gospel. Basically I try my best to give mankind the benefit of doubt. When they disappoint me, I do my best to forgive them and pray for them; usually though I am not out over six grand when the day is done.



My problems began several years ago when my body finally gave out from injuries sustained in eleven wonderful years as a United States Marine. After becoming 100% disabled, we needed a family car since I am unable to drive most days. However being a man, I wanted a truck just to go to the dump, pick up a few groceries or maybe go fishing on one of my ââ?¬Å?goodââ?¬Â? days. With this in mind, we have been scrimping and saving for about three years as we do not make that much on disability (my wife survived open heart surgery to replace her mitral valve in 2005).



When I came across what appeared to a good deal on the internet, a beautiful 2003 Dodge Dakota (with just a few minor scratches easily buffed out). I talked my wife into going for it since I was tired of waiting (mainly because it gets more and more difficult to get around with each passing day so my window of opportunity is shrinking). Unfortunately, as much as I love the truck (I�ve always wanted a Dodge) it has turned out to be a lemon or more accurately a money pit of the worse kind.



I guess I purchased the truck, besides it looking super nice, because I trusted the salesman who made claims of being a Christian. I also relied on the reputation of the Nissan name and the dealership. Even Google gives TriCities Nissan 3.9 out of 4 stars as being a reliable dealership. Another reason is the CarFax report I was provided states ââ?¬Å?Guaranteed No Problemââ?¬Â? for the truck not being a piece of junk or a lemon. The report goes on to state that it is worth $160 more than retail book value (which the median price according Kellyââ?¬â?¢s Blue Book is $3,785). So with this information as well as the internet ad claiming ââ?¬Å?an used vehicle in great conditionââ?¬Â? and ââ?¬Å?you wonââ?¬â?¢t need to get out your tools for a long, long time when you drive this puppy home.ââ?¬Â? The salesman assured me the truck had passed a 150 point inspection and was a steal for what I was offering. Even a random salesman said he had driven the truck and had found it to be a good solid vehicle that would not give me any problems. With all this information, like the trusting idiot that I am, I signed the papers; including the one stating ââ?¬Å?As Is.ââ?¬Â? As I drove it home, I was convinced I had gotten a good deal at $3,500 (although I did balk a little at the $499 doc fees but they had convinced me it was a great truck and these fees were just a necessary evil of purchasing a vehicle).



Surprisingly, the same night I signed the papers we realized the heater was not working. I figured no big deal it was just a faulty thermostat easily fixed; even so I did report it to the salesman. The following day with only 55 miles, the check engine light came on, the radiator had drained leaving only a rust colored sludge in the bottom of the tank, the ABS braking system was not functioning as the rear tires repeatedly locked up, once almost causing an accident. At this point, the salesman for TriCities Nissan would only respond to texts and refused to have his boss give me a call to sort things out. He refused to have him give me a call, stating repeatedly for me to give ââ?¬Å?XYZââ?¬Â? a call and we would get things worked out. This salesman was the same person who had advised me the truck had undergone the 150 point inspection and was in great condition.



Finally on November 12, 2015 I decided that I could not trust the mechanics at TriCities Nissan considering they had missed so many issues after performing a 150 pint inspection and giving the truck a clean bill of health. With that in mind, we took the truck to a trusted mechanic we had dealt with for many years (yes in hindsight I should have taken it to him right off the bat before signing any papers). With less than 60 miles by the time I arrived at the garage, the ASB light and the emergency brake light came on to go along with all the other issues. On Monday, November 16, the mechanic began his report. The heater was not working due to the heater coil being intentionally disconnected from the fire wall (probably because it had a leak into the cab). This item will cost $838 to fix. Next on the list, the water pump is busted and will take another $325 to fix as long as there are no other problems associated with it or the radiator and another $30 for a bad PC Valve. There were problems in the rear brakes as well as the brake master cylinder being busted and leaking the brake fluid out (a serious issue if you want to stop!). As bad as this seems, the brakes will on set me back another $292 as long as there are no other problems in the brake lines or in the front end. Since we have been customers for so long and I had explained our situation (including our heat pump going out in the middle of the deal with the dealership) as well as the fact that I am 100% disabled, our mechanic has agreed to give us an exceptional deal for the labor. Without any more surprises, the final cost of the repairs and inspection is going to be $1,546.



We considered returning the truck to TriCities Nissan so their mechanics might be able to re-inspect it just to see what they would find and hope the dealership would make the repairs at no cost. The manager stated repeatedly that I had bought the truck ââ?¬Å?as isââ?¬Â? (as if I didnââ?¬â?¢t already know) and they might consider cutting the repair cost little after his mechanics advised him of what was wrong with the truck. Ultimately since his salesman claimed repeatedly their mechanics had given the truck a clean bill of health after conducting a 150 point inspection, we decided it would be best to allow our mechanic to make the repairs. At least with him we can trust what he is telling us and that he will do the work correctly



Considering the power of social media and the promises made by Nissan, ââ?¬Å?we will market our products and services honestly;ââ?¬Â? I canââ?¬â?¢t believe they would actually go through with such a sale knowing that I had just lost a heat pump and will be shelling out $4,000 Tuesday, November 17 to get it fixed or even worse that I am a 100% Disabled Veteran who sacrificed his body so they could sell their pack of lies to unsuspecting consumers. Whatââ?¬â?¢s so funny is that although they have shattered my trust and faith in their dealership and Nissan, I have forgiven them (or at least Iââ?¬â?¢m working on it) and praying for guidance. I know that God will protect me and my family and somehow He will provide for us like He always does. I am praying very hard that this experience does not completely jade my faith in the good of the human raceââ?¬Â¦ I am also praying for them as I do not know how they are able to sleep at night knowing this is the way they do businessââ?¬Â¦



While I am providing all this detailed information, please note that other than my word, I do have their web advertisement, their CarFax document as well my mechanics report and bill. I am sure they will huff and puff claiming that I am misrepresenting the facts but the simple truth of the matter is that I have the proof to back up my claims. Still, I believe that most normal people would have more than a reasonable expectation a vehicle purchased from a major dealership such as Nissan would last more than a day as well as many more miles than just fifty before requiring a mechanic.



Just one last thing; please pray for TriCities Nissan, their general manager, the sale manager and their salespeople. Maybe, just maybe our prayers about this incident will touch one of their hearts and make a difference in their lives. Also, if you don�t mind, since I am struggling right now with forgiving them, although I am trying, a small prayer in that area might help me find forgiveness in my own heart. Thank you, take care and may God bless�



Respectfully,



Robert D. Rose Jr.

BSW, MEd

17
Nov

Posted by Anonymous


on 11/17/15 at 6:48AM

Can anyone reply to the emails I've sent trying to get a response to the fact that I had to go to the dealership to purchase a part that was supposed to have been installed at the factory

04
Nov

Posted by Anonymous


on 11/4/15 at 1:48PM

I recently bought a Nissan Versa I have had noises coming out of the back I'm not sure what it is I have taken it back to the dealer three times they tell me nothing is wrong with it they can't find anything the excitement and fun of having a new vehicle is going out the window I wanted to switch to a different vehicle but they're telling me I will be taking a $13,000 loss I am extremely unhappy and we will never buy you another Nissan North can I recommend anyone to get a Nissan all I want is my car fixed or a different one if you can help me remedy this situation I would appreciate it. my name is Serge my phone number at this point my wife and I do not feel safe in that

27
Oct

Posted by Anonymous


on 10/27/15 at 11:32AM

I recently bogh a Nissan Maxima from Nissan of Turnesville New Jersey bad sale expiriance from sales department . The manager Anthony liyed all the way . Left unexpected bills for me to pay . My wife also bought a mutant before me . W will never buy Nissan again . My name is Giuseppe Algeri

22
Oct

Posted by SP


on 10/22/15 at 1:24PM

I would never recommend Nissan City to anyone! I walked ready to purchase a car! How many times you does anyone get a customer ready to purchase something ? Barley, usually it's to just browse and see what's peeks their interest. The finance manager, David Stalvey is by the far worst individual ever. From the every beginning he didn't want to help me! "He was too busy" and greet and approach was the worst experience! If he doesn't care about customers why does he even work their? And Right off the back said I was denied being Stereotype! I took my business else where and got the car I wanted! David Stalvey, your customer experience is beyond poor. You would make anyone not even want to talk into a mission dealership.

20
Oct

Posted by Anonymous


on 10/20/15 at 3:16PM

I sold my 2009 Nissan Altima and bought another Altima in 2015. We just received a call from a Jennifer in your warranty dept. who would not let me get a word in edgewise to let her know that my 2009 Altima is no longer in our possession. She just would not stop talking which I find very rude and annoying. I also keep getting mail informing me of my 2009 vehicle warranty expiration. We have always been pleased with the Nissan Corporation and wouldn't hesitate to buy another one if the time comes. We have always had the greatest experience with the local dealership both here in Myrtle Beach and back in Newburgh, NY. However, our dealings with your 'central' business leaves much to be desired. I hope this will help to give your phone staff another course in customer courtesy and relations!

10
Oct

Posted by NISSAN CORAL SPRING, FLORIDA. (A


on 10/10/15 at 9:42PM

RECENTLY, 6 hours, a Rogue Nissan Nissan Coral Springs,Florida. and after going home and get dressed to go to work, I noticed that the air conditioning did not work and I can not understand how it is possible that a vehicle purchased with zero miles,and may suffer as fast problem like that.

I went to the dealer and I ask them to do me a change of vehicle for another expensive one because mine only had less than 24 hours he had purchased and was told I could not, and if I wanted another car, I should lose approximately 5000 dollars,

How is it possible that this can happen in such a developed country or a brand of car worldwide. and I decided to buy this car, thinking that Nissan were a good trade.

Is incredible. So I do not think I can give a good reference of that vehicle. Anyway I think constactar consumer advocates in the United States, if they norespondan as it should respond. because this car costs more than 25,000 dollars.

I could see that there was a certain indifference to my claims because I'm Latino and my English is not so beno to understand everything and I think they wanted to justify taking advantage of that

Sincerely,

Hector River

10
Oct

Posted by NISSAN CORAL SPRING, FLORIDA. (A


on 10/10/15 at 9:36PM

RECENTLY, 6 hours, a Rogue Nissan Nissan Coral Springs,Florida. and after going home and get dressed to go to work, I noticed that the air conditioning did not work and I can not understand how it is possible that a vehicle purchased with zero miles,and may suffer as fast problem like that.
I went to the dealer and I ask them to do me a change of vehicle for another expensive one because mine only had less than 24 hours he had purchased and was told I could not, and if I wanted another car, I should lose approximately 5000 dollars,
How is it possible that this can happen in such a developed country or a brand of car worldwide. and I decided to buy this car, thinking that Nissan were a good trade.
Is incredible. So I do not think I can give a good reference of that vehicle. Anyway I think constactar consumer advocates in the United States, if they norespondan as it should respond. because this car costs more than 25,000 dollars.
Sincerely,
Hector Rivera
[email protected]

29
Sep

Posted by Anonymous


on 9/29/15 at 1:30PM

I bought a 2012 nissan versa when I bought the car I was told was only going to cost me a couple hundred more witch was a lie costing me 2400 ,extra now costing me an extra 100 a month on top of my car payment pulse I have to pay a deductible when I get serviced had I had been told this the truth I would have never bought very unhappy

28
Sep

Posted by Anonymous


on 9/28/15 at 10:00AM

I am disgusted at the lack of service from the Edinburgh garage at 5a Stenhouse Mill Lane .It is a Notability car which I got from my local garage 2 yes ago .Unfortunately Nissan pulled out of there and car has to go elsewhere .It went in for a service on the 15th Sept 2015 .I had reported the clip on the parcel shelf had come offyet again . This shelf has been a problem since day 1 .It is also a 2 man job to put it back on . When I got the car back after the service,my invoice said clips were not in stock and they were waiting on conformation from Notability. I have phoned 3 times to see what was happening ,and I dispute why they should meet the cost as I think Nissan should do so . I phoned again today twice and now they are saying they have the clips . It was only one clip I needed ,they are 9-97 . I am not impressed by Michael Wilson's attitude to. this .I think he needs to have more training in how to deal with customers .Please note the date is now the 28thSept 2 weeks since the service .He could not give me a reason why this has taken all this time . I think Nissan needs to go back to the drawing board with this parcel shelf . Do no send me brochures for future as I will certainly not choose Nissan . Mrs Janet Keay .

26
Sep

Posted by Anonymous


on 9/26/15 at 9:13AM

I really think that as a Corporation you should know that your dealership of Richmond Va is giving Nissan a bad reputation. I bought a rogue back in June. I was told the sticker price was 26,980$ I offered 24500$ they agreed. I ended up with a vehicle that was only listed as 23,500$. All together after trade in and cash and even a rebate of 500$ I put a total of 5500$ down. Not only did they go ahead and take all that but they gave me the wrong vin number to cover their tails. So I get a call three days after all was said and signed, to change the vin number to the actual vehicle I bought. I think this is defined as embezzlement or fraud. I am driving around in a vehicle that does not have all the things that I wanted bc the guy Darren said I could have the vehicle I wanted in any color. So I picked a maroon color, they took all stickers and any sign of what the vehicle actually was off of it before I even test drove it. He explained that it was on their other storage lot and did not have any stickers on it bc of that. I will never buy another Nissan as long as I live. No one in my family, my friends, and even people I work with bc they do not feel it is right to lie, cheat, or steal from people. I have called Nissan asking for Corp Nissans number only to be given the run around and to be told that there is no Corp office. Also when purchasing my vehicle I had been pre approved at credit union for the loan and had decided to go with all the extras through them I was assured that in signing at the dealership that everything g would be the same and that was also false I was screwed out of gap and warranty insurance. Obviously they knew that there was a prob bc the finance guy and another guy were fired a few days after I bought that vehicle. I am consulting with a lawyer and trying to decide wether or not to press criminal charges. I have never in my life been through anything like this and I hope this is not the case with all of your dealerships. Please take this seriously, I do not want what happened to me to happen to someone else. Thank you for your time. If you have any questions for me my number is and my name is Carey Glasheen.

26
Sep

Posted by Anonymous


on 9/26/15 at 6:42AM

I purchased a quest from Nissan.
Brought the car in now 3 times for several issues that were not addressed properly. One was a broken rear door that would not stay up. Since it was never fixed properly after several attempts it now has fallen on my wife's head and given her constant headaches for which she is reciving medical treatment for a possible concussion. This is a direct result of a negligent repair The shows were not replaced as I was told The were " repaired". The guy even showed me a plastic bag that they came in. When I spoke to my service aid I found out I fact the were not replaced but maintenance was done on them. Fetcher more I have been complaining about a rattling noise since I purchased the car. I myself had to figure out that the problem was a simple loose fender. Now that I brought the car back I am told that I have to pay for that. However if it was recognized when I purchased the car I'm sure you would of fixed it to get my sale. However now your not concerned. In my view this has been a problem from day one and you have pushed it off so it would fall on me. I am livid that Nissan would do this and will advise all against your poor customer service and service department. In fact I have friends that now have told me they have had similar issues. Moreover my wife's headaches continue. I am awaiting the results of her recent MRI and am debating seeking legal concil for this negligence I would appreciate the fender rattling noise fixed
I

17
Sep

Posted by Displeased


on 9/17/15 at 11:56AM

Took our altima in for repair, in the process of removing an aftermarket remote starting system, the technician disposed of our original chip key which was used to operate the system. Now they want us to help pay the cost of purchasing another key on top of the $400 plus we have already paid out (key costs around $200). I don't feel as though we should have to pay extra for their negligence. The dealership was Greenville Nissan, Greenville N.C

10
Sep

Posted by Anonymous


on 9/10/15 at 10:01AM

I have been through all I can take with the problems with the finance department since day one of my Nissan versa 2014. I'm going to get legal advice for my problem. I'm really upset. Lied too and scammed.

09
Sep

Posted by Brendag76123


on 9/9/15 at 10:43AM

I have never called someone for 2 hours and still haven't talked to anyone

05
Sep

Posted by Anonymous


on 9/5/15 at 9:10PM

I contacted South Holland Nissan in Illinois, regarding the 2015 and 2016 Pathfinder and was told that there will be a holiday special. Where the Pathfinder's will be reduce to 36,000. for the week-end only. After arriving to the dealership the salesperson who waited on me told me that the vehicle was 44,000. I told him what I was told over the phone, and asked to speak with the Manager. Bret the Manager informed me that was a tool that they used to get me into the dealership. I told Bret that was not a good method to use, because Nissan just lost a customer, Bret told me that he can't lose something he never had, and welcome to the world of car sales. He was very rude and disrespected. In the pass I have purchased a Nissan vehicle and paid it off. If this is now the way that Nissan treats its customers, than I will have to go somewhere else to buy a new vehicle.

04
Sep

Posted by Anonymous


on 9/4/15 at 8:39AM

On September 3,2015 car was parked tried to shut off . Car wound not cut off. I had car towed to Stone Mountain Nissan. Car was towed in running. It took almost two hours before the car dealer was able to cut off the car. They indicated it was BCM. When the dealer wrote up invoice it was wrote incorrectly I asked dealer to correct . The invoice indicated customer said car will not turn off . The customer service is poor .

01
Sep

Posted by Anonymous


on 9/1/15 at 5:10AM

we went to the dealer at Englewood cliff nj and we waited for over an hour and no body ask us if they could help us I was trying to see what kind of vehicle to get becouse i have to return my lease altima by the end of this month i want to know if they were like that becouse i am spanish and dark skin or they are very rude

23
Aug

Posted by Anonymous


on 8/23/15 at 7:23AM

Very Unsatisifed With Service At Smithtown Nissan

19
Aug

Posted by Anonymous


on 8/19/15 at 11:33PM

On the 2nd August i ordered a throtle body spring for my Hardbody from Thabo.He called me the next day that a part is ready for collection.I went there to fetch it and unfortunately it was incorrect order(Accellerator spring).He then ordered a correct part and said i must collect the next day.Knowing that the part was not in stok,he failed to call me and inform me and i had to drive all the way to centurion and arranged to come late at work for nothing.On the 19th i called him and he said the part is available i must come and collect it.I drove all the way to cencurion and another surprise again.The part in not yet there.The same Thabo said he has 2 Elias and he thought is the other one.I never thought such big and reputable institution like Nissan would have such frontline staff that caused misery to clients there.I already spent far much away the part money with travelling they i made to centurion

12
Aug

Posted by Anonymous


on 8/12/15 at 7:05AM

I took my 17 year old daughter's 2005 Nissan Altima to the service department because the front windows were not working. Had the repairs done and paid the amount owed, when I was leaving the dealer I saw two bad scratches in the drivers widow. I turned around and went back to the service department. After speaking with Mr. Terry I went to the service manager to make the report, we set a date for Fri. Aug.7 2015 for repair, I also told the manager I would be out of town, On that Friday morning I called the service department to find out what time to be at the shop, the manager replied he tried calling but no one answered so he canceled the service. I asked what number did you call? He was calling my 17 year old daughter, I told the service manager to call me. So we rescheduled the service for Mon Aug10, 2015 at 10:30 AM. My 17 year old daughter took her car to the service department went into the service office and the service manager was very unprofessional to her and very impolite to her, my daughter called me to tell me what was going on I turned around and went to the Dealer. I told the service manager he would not talk to my daughter like that, It took two days to have the glass replaced, my wife picked up the car on Tuesday Aug.11, 2015. No one from the Lumberton Nissan Service department said Thank you or sorry about what happen. I will not send my Family or any Friends to Lumberton Nissan service department again.

08
Aug

Posted by nissan micra


on 8/8/15 at 8:58PM

i have purcsed nissan micra in 2011, diesal verson from royal nissan jaipur rajasthan but i never get good service from your service centre and there is no good techanician. they always think to cut pocket of customer my contact no

05
Aug

Posted by [email protected]


on 8/5/15 at 6:30AM

My mother in law purchased a certified used altima from the Nissan dealer in oak ridge Tennessee. When the recall come up about the transmission we took the car to them but they refused to do the recall saying it had to demonstrate the problem when they were driving it even though it did it on us, Told us to bring it back when it was doing it all the time. This past weekend as the car was being driven in the gorge of North Carolina, it accelerated itself to 90 mph. If my experienced brother in law hadn't been driving there would have been a deadly crash. When it was taken to the dealer they finally did the recall but when they were done they said the antifreeze and the transmission fluid were not covered and proceeded to charge us $346.19 for the RECALL work. Both of my in-laws have had heart attacks in the past and the entire incident this weekend could have brought on another, it was that verifying. I can not understand how you come you don't cover the entire cost of the recall...I will be contacting the proper authority to see if this is legal.I already know it is bad business.

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