NASDAQ:GOOG: Google Focusing More On Android, Less on Nexus One
They learned that they just cannot handle, and did not foresee perhaps, the customer support demand that was going to be required of them upon the Nexus One ...
Nexus One customer service news
Find the latest Nexus One news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
28
Apr
27
Apr
Verizon Nexus One is Dead, but That's Okay
I want more choice, better Customer Service, and fewer strings attached. So far, however, Google hasn't figured out how to make anything but the tiniest of ...
26
Apr
5 Lessons for Google From Nexus One's Sluggish Start
And they want in-store customer support for these devices. “Fundamentally, Google's contention that mobile phones will increasingly be purchased more like ...
26
Apr
Google Nexus One on sale in Vodafone shops from Friday
Vodafone will also provide technical support for the phone directly; a number of American users had expressed dissatisfaction with Google's support. Sales of the Nexus One have not matched those of the Apple iPhone or the Motorola Droid in America, and ...
24
Apr
Verizon Nexus One Is A Work In Progress
So Verizon has absolutely no interest in bringing on the Nexus One phone, and then instantly jamming up their Customer Service lines with Nexus One ...
18
Apr
Droid Incredible Review (vs. Nexus One vs. Moto Droid)
Initially limited to T-Mobile USA, now also on AT&T, the Nexus One runs the bare Android 2.1 OS, and while it's a more attractive, usable proposition than earlier iterations of the platform, it's still nowhere near as intuitive out of the box as Sense ...
15
Apr
Nexus One Smartphone: Good, Not Great
Therefore, yes, acquisition, Customer Service and support has to significantly improve before the Nexus One can be taken seriously as a viable enterprise ...
08
Apr
Nexus One Users Are Getting Fed Up With Issues
Here's hoping Google continues to increase their customer support quality and are cooking a nice update to dissolve all – or at least most – of these issues ...
24
Mar
HTC CEO: Nexus One Is A Success
Despite Customer Service problems and sluggish sales, Peter Chou says his company's Android phone has done well. LAS VEGAS -- The launch of Google's Nexus ...
18
Mar
Marketing efforts faltering for Google's Nexus One
These were caused primarily by Google's inexperience with Customer Service and spotty 3G connectivity with T-Mobile's network, the only one offering the ...
18
Mar
Nexus One to arrive on other carriers
The device's slow sales can be attributed to a lack advertising, Customer Service woes and pricing structure. The device costs $529 unlocked. ...
17
Mar
Sprint will be blessed with Google Nexus One
Sprint may be losing customers, but it's not because of bad Customer Service or lack of cool phones. In fact, the Google Nexus One, a flagship Android phone ...
16
Mar
Report: Sales of Nexus One smartphone weak
Early on, 3G connectivity issues and poor customer support were major complaints of users and admitted as a weakness by Google. The search giant has since ...
16
Mar
Nexus One: A Failure…Or A Ferrari?
The Nexus One was launched amidst major hype – it made national TV news in the USA and elsewhere and, for a few weeks at least, was the hottest gadget on the planet. There's no doubt that the public wants it. Our guide to buying the Nexus One from the ...
16
Mar
“Sales failure” Nexus One shifts just 135k in 74 days?
Of course, Google haven't helped themselves by making the Nexus One an online-only device, rather than pushing it into retail stores as with the iPhone and DROID, and nor will its T-Mobile USA-only official carrier support have helped it much. Still ...
16
Mar
First-gen iPhone, Droid sold 8 times better than Nexus One debut
4 Billionaires Say: Something Big Coming Soon in U.S.A ... Google's decision to sell it solely through its website immediately came in for criticism as buyers struggled to get help with technical problems, and Google, which has traditionally relied on ...
15
Mar
Rumor: Google Nexus One to be delayed for Vodafone
The Nexus One has had it's fair share of problems, from Customer Service woes to hardware issues to cut sales forcasts; it seems that this delay is just par ...
15
Mar
HTC shipping Nexus One to Verizon and HD mini to go on sale soon
The Nexus One which is sold exclusively on T-Mobile USA now might see a price drop . So you might considering putting your Nexus One purchase on hold to save some dollars. And the report also expects the HTC HD Mini which runs on Windows Mobile ...
12
Mar
Dumbed-down Nexus One on its way to India?
No matter how good they are with Customer Service. Again, this is just a rumor at the moment, and for all we know the fulled-fledged N1 could actually come ...
10
Mar
Nexus One Radio Ruined by Applications ?
He's been on the phone with T-Mobile who said “Everything is fine sir” and passed him on to Google technical support. Google technical support proceeded to ...
09
Mar
Yearly sales forecast cut for Google's Nexus One
Goldman is cutting their estimates from 3.5 million handsets to just 1 million by years end due to “limited marketing and Customer Service challenges. ...
09
Mar
Goldman Sachs Slashes Nexus One Sales Forecast to Around 1 Million
And then there was the Customer Service--or lack of it. Goldman Sachs indulged in a bit of stern finger-wagging in its forecast note. ...
08
Mar
Goldman: We Were Too Rosy on Google Nexus One Unit Sales
Initial data-points were disappointing, possibly due to limited marketing and Customer Service challenges. Flurry estimated (based on mobile traffic) that ...
08
Mar
Nexus One vs iPhone 3GS 3D Performance Comparison
The folks at a game development company Distinctive Developments have posted a cool video comparison of the Nexus One and iPhone 3GS. In the video they compare the 3D performance (GPU -Graphics Processing Unit) of the two phones. They render ...
07
Mar
Nexus One's mysterious cracked screen
We were told to contact the call center if we wanted more specifics. So, Nexus One owners, have you encountered something similar?
06
Mar
Nexus One cracks while charging, HTC makes excuses
"We're as mystified as you are," said a representative from HTC technical support. HTC went on to suggest that cracked screens can be caused by putting the ...
05
Mar
HTC: Don't put the Nexus One in your hipster jeans
As someone who worked tech support for a few years and has blamed many a weird problem on the technical equivalents of pixies and boogie men, ...
04
Mar
Google Nexus One Hands On Photos
At MWC 2010, we got a chance to play with the Google Nexus One built by HTC . The phone is powered by a 1 Ghz Snapdragon processor which means that the phone is fast and snappy. It runs on the latest version of the Android (2.1 Eclair) Operating ...
03
Mar
Nexus One – Two Months Later
The customer support was also handled in a new fashion, with fragmented support for the Nexus One depending on the type of support the customer needs; ...
01
Mar
Google CFO: Nexus One Phone Has Raised The Bar
Hype about the phone was quickly overshadowed by a series of reports about connectivity snafus, customer-service shortcomings and high fees. ...
26
Feb
CDMA Nexus One passes FCC, could be on Verizon soon
The Nexus One has had relatively poor sales so far because there have been connection bugs, poor customer support and T-Mobile (NYSE: DT) is the smallest US ...
23
Feb
Nexus One gets a little overzealous in dialing department
Users reporting the issue to Google (NSDQ: GOOG)'s customer support have been given a new voicemail number, which does not fix the problem, but gives them ...
16
Feb
MWC 2010: T-Mobile talks Nexus One issues, Andrioid OS updates
Also, when some buyers had technical issues with the device's 3G reception, Google only offered technical support via forums, message boards, and FAQ's. ...
13
Feb
Google's new Nexus One phone is genius
... adopters flooded Google's online tech support forums with complaints about connectivity problems, slow download speeds and lacking Customer Service. ...
12
Feb
Nexus One 3G Issues Continue Post Nexus One Update [Nexus One 3G Problems Now ...
Of course if you are still experiencing 3G connectivity issues concerning your Nexus One we would like to remind you that you now have a tech support line ...
11
Feb
Nexus One Gets Toll Free Technical Support Line
A week after Google published an ad for a Phone Support Manager that hinted at Google potentially working on a call center-type technical support option for ...
10
Feb
Google slashes Nexus One early termination fee
Google had been referring tech support calls to either T-Mobile or HTC, which manufactures the handsets, and users have complained about the confusing ...
09
Feb
Huge Nexus One ETF Magically Shrinks As FCC Investigates
You can now inquire about that status of your order at +1-888-48-NEXUS (63987) between the hours of 7 am and 10 pm, Eastern Standard Time. technical support ...
09
Feb
Google Improves Nexus One Customer Care
Google is taking steps to address customer support problems that cropped up soon after the release of its Nexus One, a phone that Google currently only sells online. On Feb. 8, Google began providing phone ... Until recently, customers who had problems ...
09
Feb
Nexus One, in cosa posso esserle utile?
Basterà dunque comporre il numero 888 48NEXUS (in numeri, 63987) per ottenere l'assistenza di un help desk telefonico. Certamente, un modo per mettere fine al caos che si era creato tra utenti disorientati: rivolgersi al maker HTC in caso di problemi ...
09
Feb
Google's Nexus One phone support goes live
The biggest complaint about the Nexus One at launch was the lack of customer support from Google. Google has been known for their ... For technical support, repairs, and returns, users will need to call HTC's customer care. For service issues, users ...
06
Feb
Nexus One: 80000 Sold After 1 Month
Selling a $500 phone with pathetic Customer Service, sight unseen with 3G connectivity problems, with an ETF of $300+$200 is ridiculous. ... A $500 phone in USA is a bigger ask because operators charge a hell of a lot more for simple voice and data.
05
Feb
First Month Nexus One Sales Slow, Says Analytics Group
Perhaps more importantly, the early hype around the Nexus was quickly overshadowed by a series of reports about connectivity snafus, Customer Service ...
29
Jan
Nexus One smartphones plagued by widespread data outage
"I just got off the phone with T-Mobile who transferred me over to HTC technical support because I was not receiving data on my phone, opening the Android ...
26
Jan
Google Prepping a Fix for the Nexus One's 3G Connection Problems
Ever since the Google Nexus One debuted from T-Mobile USA users of this Android-based smartphone have been reporting problems with connecting to 3G. The companies responsible for this device say they are close to releasing a software update that ...
25
Jan
DROID or Nexus One?, What is CDMA or GSM?
I am not going to try and compare one network's performance, in terms of speed and customer support etc, against another. I will leave that to the user to ...
25
Jan
Google Nexus One Android Mobile SmartPhone (Review with Root Instructions)
I think that Google may be well ahead of their time in online only sales and distribution but leading the way in this area has led to some difficulties because there's no phone number for customers to call for technical support, just an online help ...
25
Jan
Google's Nexus One Hits Sales Bumps
Mr. GALLAGA: Well, the phone itself has gotten pretty good reviews, but there have been some problems, most importantly with customer support. Google is not a hardware company. Theyre not used to fielding calls on things that dont work hardware-wise.
23
Jan
Is The Nexus One Good For Google?
... this is what they meant with “baby steps”, they need to get the store up and running and test everything out first (customer support). ...
21
Jan
Nexus One notches poor sales, beset by 3G connectivity problems
Moreover, Nexus One is also drawing a growing number of complaints ranging from poor customer support to 3G connectivity problems. ...
