Read the reviews below to see the experience other people have had when dealing with customer service from Nexon.
nexon, your customer support sucks, how can u expect people to keep buying NX or even playing your games if you have NO customer support, since you changed your set up I can log on but get an error message when I try to play combat arms, a game ive been playing you started up. FIX IT!!!!!!!!!!!!!!
I really really need help I just Downloaded Maplestory on Windows 10 and I load up the game and the main screen comes up then it sais to enter a world but all the worlds are for some reason invisible is it a bug or something Or has nexon not finished it yet for Windows 10 please respond
i been trying to reach nexon for weeks trust me when i say that its a lost cause i got into my account but they need email verification so i go to my email and they said the email is being recycled due to inactivity so i cant confirm the email address because i cant remake my email acct. so i want to know is there a different way to verify my acct ?
Okay, I have been with Nexon Off and On for 5 years. Until recently, I have had NO reason to contact support. Ticket system Chat system works... NOT I have 3 open tickets in regard to crashing... I'm gonna try once more... Wish me luck... Oh, and you CANNOT get anyone by phone
i know why my account suspended and banded..there are people do report not relly...she report i hacking..so my account suspended and now i cnot use ready..nexon please give back my account and my rank..the account is old my account and i use a lot money for give up my rank..
You know what guys? My account's perm banned for no reason, while Nexon said I hacked the game; however, I don't know how to hack...
Therefore all the time I spent in is wasted because I sent in tickets and wait for half a year and get a response of "sorry to hear that but we can't help you."
WHAT?!
and there's another "This ticket have been too long so we're closing it, but you might already received an email with solution. Feel free to submit another ticket." while I didn't get any email from them...
Nexon probably has the WORST customer server/support system EVER! I have been with Nexon since around 2001, and I am only still here for the games. I have spent a LOT of money and time on their games, and what happens when my account gets hacked? I wait for OVER A YEAR to get a response from them! It's absolutely ridiculous! I tried calling their hotline as well. No support? Really?
Asked about the new Extraction game coming out and why they haven't sent Beta Keys out when the game was released a week before. She didn't know anything about it.
Really?
Get your act together. I'm sure you're not the only high-paying customer you have or will lose to this horrible service.
"There is no phone number for the support department"
Who the hell thought it was a good idea to make support UNREACHABLE BY TELEPHONE? Might as well just wait three more weeks and be "patient". They should learn some things from Nexon Korea, I personally know that their support was great.
GET A GRIP NEXON!
they are a company, they need to take responsibility and answer their customers when they have a problem!!!!!! I have sent in complaint after complaint after COMPLAIN AND NOT GOT ONE D*MN ANSWER!!!!!!!!!!!!!
I think I have a right to be mad. I have been trying to solve these issues for MONTHS!!!
honestly their customer service is damn near the worst ive even seen. They wont help you on the phone and they sure as evolution wont help you online. i sent in a ticket about recovering an old account that they set to inactive due to me not playing for a while. the only reply they gave me was auto closing my ticket.. honestly f these people, how hard can it even be to have that job?????
called the number here it turns out to be for their business center I inquired what that was for exactly and received a very rude response stating that I should mind my own business and that the operator did not have to inform me of anything. The service is very unprofessional, very rude, and extremely unhelpful... Nexon has official lost a high paying customer!
