Posted by Anonymous
First off - when I purchased online, I received a unique password for my account to download and manage my activations. Don't ever lose this password... the NERO website to retrieve it DOES NOT WORK (my.nero.com). It hasnt worked in over 6 months now - it never has. Nice QA.
So when I call, I get sent through a f*cking loop to no end and can't get anyone to deactivate from my old computer to my new computer. I finally said screw it, and went back to downloading cracked versions. I actually bought this because I liked the product... but the customer support - is so overwhelming bad - more or less, non-existent, so yes - I am the proud new owner of A cracked Nero 10 version. Big middle finger to Nero.