Posted by Ron Bizzle
I just bought a package of 10 blank DVD-R and 7 out of 10 were defective. Gee Thanks.. I love wasting money. :(
Memorex customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Memorex.
13
Aug
02
Jul
Posted by SilviaGrace41
I bought your cd/dvd total solution cleaning kit, and it ruined a lot of my dvd's . I'm really pissed off, because I resell dvd that i buy in bulk. Now a bunch of my dvds are cloudy and have permanent circles on the disc that won't come off no matter what I use to clean them. I am so pissed and I think you should have to pay for the damage. Now I can't sell these damn discs. What a piece of horrible product. You cost me a lot of money. I've tried every suggestion to remove the cloudiness and rings, but nothing works. Thanks a lot for ruining my profits.
03
Jun
Posted by Anonymous
I once again tried the Memorex dvd+rw. Bought the 10 pack(just in case) and sure enough NOT ONE OF THE DVD'S WILL READ AND SAYS NOT RECORDABLE. Funny how we spend our good money on their products and the warranty says up to 2 years, but they will not stand by them. Again I will try and return to store, but you know how even the stores are sick of the crap. GGGRRR, looks like it'll be sony for me from now on.
23
May
Posted by Anonymous
I just on this website to check out why you have so many different prices for you cd's and if one is better than another? Because we have been recording our gospel group cd's and giving them away as part of our ministry. But, we have been having trouble getting the cd's to copy correctly. We have run off 1500 so far and just wonder how many are out there that didn't record properly. We can't go through each one. Also, we've had touble with the labels. Some were fine and others were too light. There was not a problem with the ink. I did call about that and was told to send them to them and they would replace them. We were talking about a lot of labels that used the ink and were not about to pay to ship them to you and have to run them again. After reading your reviews, I now know that your products are just default and we will have to use another company. It's a shame that your company doesn't care anymore about the products their putting out there.
16
Apr
Posted by Anonymous
i bought a fifty pack of the dvd +r memorex out of6 so far i have tried to use 2 have been good. i am using a rca dvd burner they told me to go on line or contact rca and download an update because there was nothing wrong with there disk they said that my recorder must not support there ids the stupid person i spoke to would not understand that the dvd burner hooks into a tv not a computer and not app for updates they will never get my business again for any reason they even told me i was trying to burn the dvd wrong but i did not tell them how i was using it so unless they were watching me or i explain to them what i was doing how could i be wrong
03
Nov
Posted by Akire
I bought 2 100 pack of memorex DVD's when they where on sale. Of course I won't do that again. I taped a movie on a few DVD' s and after finalizing I checked the DVD. That is when I ran into different problems with the DVD's. with one the counter starter over and over. One gave me an error while trying to format. The others would skipped the first 3 minutes of the movie.i couldn't tell you how many I waisted. That's when I checked the other packs and sure the same thing happened. I tried a different brand of DVD and it worked fine. Memorex won't get any more of my money since they don't stand behind their product
12
Oct
Posted by tikicheeks
For the past month I've been slaving away downloading a bunch of my favorite movies. My father bought a 50 case of Memorex DVD's he doesn't burn very many movies so he gave them to me. 5 of those 50 DVDs worked -__- I spent hours frustrated and going ballistic at my computer ..come to this website to find out..its the disks. FORGET ever buying Memorex EVER again.-Tanika S
05
Sep
Posted by PCLEMSC
I have had problems with Memorex CD's for years. Unfortunately, it's the only brand my closest store carries. This time, the first five discs out of the package were defective. I quit while I was ahead. Why waste more time and energy on JUNK DISCS?
I've had as many as 50% of the discs in a package be defective. Enough is enough. I'll never buy Memorex again.
I did have a chance to try Sony discs, although they were a couple dollars more. NOT A SINGLE FAILURE IN THE BOX! When I look back on all the Memorex crap I've bought, where you pay for 30 and are lucky if 15 are useable, there's no sense in paying for crap you can't use. I ended up paying way more than the Sony's for the few Memorex discs that were usable.
31
May
Posted by btorious
WOW! just got off the phone with memorex, about once a year I return about 100 to 150 bad dual layer dvd dl disks. I buy about 8,000 a year or so, my name is in there database shows the times I have had to return the disks and what now the lady tells me they dont do it like that anymore. Now I have to take pictures of the disks before they can proceed, BS. They are just making more ways for people to not want to warranty there bad product. if you do research you will see the ritek dye they use is bad especially if you get singapore discs instead of the mexican ones. ANYWAYS LONG STORY SHORT MEMOREX WILL NO LONGER BE GETTING MY MONEY! HELLO VERBATIM!
03
Apr
Posted by lilcrimson
I purchased two 50 packs of dvd-r blank to record on and 20 out of the fifty wont record I get an error. I spoke to the memorex people. They are from Guatamala and do not understand the laws in the United States they tell you it is your problem not theirs. They refuse to do anything to help you and will not satisfy you in any way they say it is the problem of the DVD player you own I said why dont you put a note on the packaging stating your product isn't compatable with all machines, the response was it is not our problem. Memorex will never get my business again. I am not yet done with them I will make sure everyone I know never buys anything that says memorex.
29
Mar
Posted by Anonymous
To whom this may concern:
I am a musician and I do a lot of home digital recording using a Roland BR-1180 Digital system that creates CD's. I have been using your product..(CD-R's) with satisfactory results...UP TILL NOW! I purchased a package of cd's and none of them would work. IE my recorder kept saying "CD Error". I tried another of your CD-RW and it worked fine. I then tried an older blank CD-R and it worked fine. Thinking a bad batch I went to Walmart and purchased a 10 pack of CD-R and none of those work either. I then am convinced that there is a problem with the compatabilty of these disks to my machine that did not exist up to this point.
I do hve to say that they work on my computer for duplicating various tunes for learning. That being said I called Roland Corp. and they stated that that the computer is more "forgiving" that the recorder.
My question to you is....and I can understand that you wouldn't be ready to assail your product as faulty...but, has there been a recent rise in this kind of problem that has been noticed?
I have been satisfied with the product quality and have exclusively been using your CD-R's up to now and would like to continue...but if they don't work.......well....
Thanks..
William A. Louvat DMSD
[email protected]
22
Feb
Posted by Ctek
I hate to say it but, it happen again,
I use a lot DVD media Dual Layer and Single –
I just got done using up a 50 pack of TDK’s DVD+R Double Layer disks
All was great – I needed some fast so I RAN TO Sams Club and
Picked up a 50 Pack of Memorex Dual Layer out of the 20 I burned today
6 of them failed – I remember a while back I was having trouble with Memorex media
Forgot all about it till today
25
Jan
Posted by mercedez22690
They Suck!!! Do not even bother buying their products. I got a boombox for Xmas three weeks later it broke! then Memorex won't pay for shipping and handling to return their faulty product and you can not receive a new one until you ship the old one and then you don't receive a new warranty either. They suck!
01
Dec
27
Nov
Posted by House
I bought a ten pack of your DVD-RW discs for recording and thus far I have had error messages on 4 of them telling me I can't record on them. This is very frustrating and of course I bought a different brand. I have always used Memorex, but no more. By the way I read some of the reviews and it appears I am not the only one who had this problem.
22
Nov
Posted by Gary Ba
For Christmas 2010 I received an under-counter DVD/TV unit - MVUC821. It worked very well for about 10 months and died with a DVD still inside. When I called "support" I was told it only had a 90 DAY warranty and to pay a technician to fix it. When I asked about getting the DVD out, she told me there was no way to get it out of a dead unit. When I said that I would have to destroy it to get the DVD, this very helpful support technician said "it's your product sir, you can do anything you want with it". So adding this to the bad blank DVDs I have from Memorex, you can be sure this was my last Memorex purchase.
17
Oct
Posted by cew
I recently bought a Memorex compact disc player. It grinds, stops, uses 2 AA batteries for each disc. I can't afford this player and it's really impossible to listen to comfortably since I have to hold it at an angle to get it to play at all. It was mf. 3/2011. I'm going to look for another player that will work. This has been a real waste of money and I'm very disappointed.
22
Sep
Posted by dd1013
Memorex makes the most crap products on the market,I recently got a portable dvd player that I've had to have sent back for repair several times .luckily I bought a service/repair warranty or I would have lost the money I spent on the initial purchase of the player.I've had the same problem fixed on numerous occasions. I will personally tell anyone friend or not to never ever purchase anything made by Memorex
07
Sep
Posted by momof2boys
I purchased a ipod docking clock radio for the 2010 holidays for my son. The power supply cord has a short and needs replaced. It is OBSOLETE! Cannot replace thru memorex or their supplier. Really? It is not 20 years old, it is less than a year.
No purchasing their products again.
02
Sep
Posted by Very Discouraged
I have a recording issue with your DVD+Rs... I bought a 10 pack, only half of them will record... I want customer satisfaction, so I came to the customer service and submitted the question, how do I get reimbursement? To get an answer I have to PAY $38????????? Why? Now I feel like your website is a scam to give a substandard product provider more money to get more substandard answers... what a joke!
15
Jun
Posted by Anonymous
I purchased a cd player/radio for my newborn son's room in October 2010...the cd player portion stopped working last week and when talking to the support center and explaining this they tried to blame me for tampering with the inside of the player where the cd goes. Really Memorex?? Like I don't know how to insert a cd properly. On the back it says it was manufactured in July 2010, however this particular player only has a 90 day warranty. I guess since it's a cheap piece of you know what it only deems 90 days before it will break. She then told me if cleaning the cd reader lens doesn't fix the problem to try unplugging it and plugging it back in. Great advice from a support specialist/IT department. Horrible product and I don't think I will be purchasing anymore of their stuff! Why oh why did Sony have to get rid of their Dream Machine that my now 5 year old son has (that has been played on repeat for his whole life)??
08
Jun
Posted by secondwind
I purchased a 10 pack of CD-R and when I tried to burn a CD for my car I kept being asked for an unused CD. I kept trying a different CD to the same result. Cannot see me purchasing your product again. Very frustrating. How are you staying in business with substandard equipment and merchandise?
01
May
Posted by RShultz
I bought a an MD6451BLK CD player which works OK but I lost the instruction manual,
and I cannot understand for the life of me why you people don't have an online instruction manual database with your products in it. ALL YOUR PRODUCTS, not just your so-called top of the line stuff. It pisses me off tremendously that I can't download a few page instruction manual in PDF format. DO you people really care about the customers or are you just in this to make money and to hell with the people who buy from you? I will not buy another Memorex
product until you get your act together on providing online documentation. I MAY not buy another Memorex product AT ALL just because I'm so pissed.
08
Apr
Posted by Anonymous
Geez $38.00 for a new disc for Vista so I can still use my 6142. I can buy a brand new scanner @ Walmart for about the same amount but it won't be Memorex. Don't you care about your customers? Don't you want me to go out of my way for future purchases? or do you perfer someone else get my money?
