Malaysia Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Malaysia Airlines.

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Viewing Malaysia Airlines customer service reviews 26 - 50 out of 170
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10
Mar

Posted by CM


on 3/10/16 at 10:41PM

I needed to upgrade plus purchase extra business class tickets. My boss needed to know how many business class seats were still available for this particular trip. I called your customer service and was put on hold for 35 minutes. There is supposed to be a call-back service but I was not given instructions on how to activate this. When your CS rep finally answered and I put forth my questions, her manner was utterly rude and condescending. Perhaps my timing was bad because today is Friday and when my call was answered it was already 12.35pm and she was probably due for her extended Friday lunch break and she just wanted to get this call over and done with, pronto!!
Malaysia Airlines, get your act together. Perhaps your guys at the top should try calling in and experience what you claim to be the "epitome of Malaysian Hospitality" and perhaps your CS reps should be made aware that without our calls they probably would not have a job nor have the money to have lunch, extended or otherwise.

06
Mar

Posted by Anonymous


on 3/6/16 at 5:26AM

I call three times today to Mas Airlines for request wheelchair for my parents , start from morning until night , first call communicate half way and I wait around 30 minutes , then I give up . Second time also same . My booking is confirm , my Booking reference number Iis WF9E3, tell me what can I do ?

23
Feb

Posted by Anonymous


on 2/23/16 at 7:35AM

customer service very2 bad..waiting for nearly one hour..nobody pickup..not offered for call back!! even though it say it's has a call back service..

05
Feb

Posted by Anonymous


on 2/5/16 at 12:04AM

Just can't believe. The customer service is such useless. I has been waiting more then 15 mins for no one picking up the phone. It seems no one working in there.... OMG !!

03
Feb

Posted by Anonymous


on 2/3/16 at 10:24AM

I must say I am very disappointed at your lack of communication!!! having written to you last week, with not even the courtesy of a reply !!! As we have been flying with you for several years now.

28
Jan

Posted by Shahira


on 1/28/16 at 4:27AM

Would like to know if i can carry my car key and my luggage padlock key with me onboard of international flight?

22
Jan

Posted by Anonymous


on 1/22/16 at 12:04PM

Very very worst customer service
non sense

05
Jan

Posted by Anonymous


on 1/5/16 at 4:52PM

I hv traveled to Denpasar frm KLIA on 5th Jan and was informed by yor crew member tht MAS airline has stopped serving alcohol drink. She (Farah..) may refuse my request but please teach her how to b more polite in future.

27
Dec

Posted by Jenny


on 12/27/15 at 8:31PM

(Delayed luggage)

My flight was yesterday (27 Dec, morning) from Paris to Penang but I haven't get my luggage yet until now (28th 11.30am) even though i've made my report I'm stressed and worrying sick.

20
Dec

Posted by Lim Kian Yu


on 12/20/15 at 7:23AM

I failed to receive my requested Tax Invoice as per my teleconversation with your staff.

Please help to send me my tax invoice asap.

My booking reference

Passenger name : Lim Kian Yu

26
Nov

Posted by gedelia


on 11/26/15 at 10:42AM

i tried to contact MAS to book a seat for flight I had booked on 28 Nov 2015

I need to book a seat coz im travel with my 2 kids.

please call me back

fedelia gudin

20
Nov

Posted by philab83


on 11/20/15 at 8:28PM

Dear Sir,

My wife and I flew MH 004 from KUL - LHR in 20.11.15. We checked in our luggage at the KL Sentral KLIA express baggage drop off counter as early as 7.30am and proceeded to take the train to KLIA before boarding our flight to London at 10.10am. We arrived at Heathrow, London at 4.20am to find that ALL 3 of our luggages did not arrive with us but was rather scheduled to arrive the following day as the luggage arrived from KL Sentral to KLIA 28 minutes after the flight had taken off.

This is unacceptable!

I am a Type II Insulin Dependent diabetic. I carried with me enough medications to last the flight and the first night of our stay. Imagine the horror you have out me through on realizing that my luggage with medications on board have been delayed because your team was simply tardy. I work as a doctor myself and know the implications of missed insulin doses. This carelessness results in more than mere esthetic inconvenience. It is potentially life threatening:

My wife and I have both our winter jackets in our check in luggage as they were not needed in Malaysia or during the flight. We were forced to stand in the cold on the streets of London, with no available outerwear while attempting to hail a cab to get us to a store where we could purchase winter coats for ourselves. What a waste of time and money. As a result of such exposure to cold temperatures, my wife is down with the flu which has further spoilt what was meant to be a lovely anniversary celebration.

We chose Malaysian Airlines because of it's rumored hospitality and efficiency. How very wrong you have proven us to be.

Both my wife and I are on this trip to celebrate our 3rd year wedding anniversary and this ordeal has certainly out us through a lot of unpleasantness. This is not how we envisioned our celebrations.

Your negligence and cavalier disregard for the basic necessities of your customers leaves us, along with many others plagued by this mishap, utterly disappointed.

Our return flight is on December 5, 2015. I do hope that you are able to make up for what you have put us through this far so as to restore some integrity in the manner you relate to customers.

Thank you

16
Nov

Posted by Anonymous


on 11/16/15 at 7:39PM

Some of users here do realise that this is not Malaysia Airlines customer service site. Your comments/complaints/queries should be directed to the right forum.

04
Nov

Posted by Anonymous


on 11/4/15 at 10:23PM

My uncle has flown out from Heathrow airport to Sydney, when he arrived in Sydney he was advised his luggage was left in London. He has now got his luggage 2 days later and his money in his luggage has been stolen. Please advise me on how you are going to compensate my uncle as he no money for his holiday.

26
Oct

Posted by Chandra sakhrani


on 10/26/15 at 8:29PM

My enrich number and my name is chandra sakhrani. This feedback is based on my flight that i took on 26 october 2015 KUL- CGK MH 727. I had prebooked for a hindu meal and the stewardess MS. Hanum( if i remember it clearly) was serving the meal-



1. Due to my certain dietary restraictions i requested ms hanum if the food that was served to me can be changed before i even unpacked the meal because i could see it through the clear film. She said " this is the meal that is catered for you and there is nothing we can do about this". I do travel a lot and i do understand if there isnt any other option. But she was extremely sarcastic and rude to me. Also she didnot even venture to the option if there was anything else she could do. Infact i did mention that i was hungry but cannot eat that. All she said was "ok" and took away the meal back.



Much later when almost everyone had finished their meals the peanut bags were passed around. All she could have asked me if she could get me some peanuts atleast. Funny part is that i made myself that i was really hungry and she didnot even offer me then the peanuts or later an additional bag.



2 the same hostess asked me if i wanted a drink and i asked for whiskey with water. She came back to me later that they dint serve whiskey in this route and flight but did have brandy and gin. That absolutely dint make sense because i have ordered myself whiskey before on this route. So i asked for red wine and later when i was already done with the drink the other senior hostess comes by and asks me that since i ordered whiskey she wl get it from the business class. I am very confused at this point.



Clearly, i am very upset about my experince with your airlines. May be malaysian airlines has overnight started to do so well that you dont care about treating your guests with a little respect and care. Or may be you dont givr importance to the proper training of your staff.



I would really like to hear from you to know why would you treat your paying guests with such negetive attitude.

25
Oct

Posted by Pira


on 10/25/15 at 7:57AM

The stupid and useless airlines in the world. No wonder it is bankrupt. Booked a flight from Bangkok to Kuala Lumpur on the 27th October 2015 at 9.55 p.m. Flight cancelled and brought forwards to 7.55 p.m.
I will be flying to Pataya using Air Asia because I have a meeting in Pataya. My meeting is scheduled from 2.00 p.m. to 6.00 p.m. on the 27th October 2015. Requested for change of flight to next available flight. Was informed flight only available at 5.55 a.m. on the 28th. When requested for accommodation for stay in Bangkok to catch next flight the imbecile customer service operator kept offering me hotel stay in Kuala Lumpur. The irony of the situation was this operator did not seem to understand I cannot be staying in a Kuala Lumpur hotel while waiting for my flight in Bangkok. Futher I had to call the customer service four times. I was put on hold three times and the operator did not come back to me. Finally, the fourth operator kpet the line and kept offering a hotel stay in Kuala Lumpur while awaiting my flight from Bankok. Malaysia boleh.
With level of stupidity and no CEO in the world can help MAS turnaround.

07
Oct

Posted by Anonymous


on 10/7/15 at 6:25PM

Dear Sir, appreciate if u can change your web check in program instead of waiting till 48 hrs b4 flight. I found that it is very inconvenience for customers. Air Asia can use web check in 14 days b4 flight vs MAS 48 hrs b4 flight. Imaging what happen when customer is ravelling and unable to assess to web and ended up in q at check in counter. ?????

07
Sep

Posted by Anonymous


on 9/7/15 at 10:20PM

Can we hv the contact number for customer service whereby we need to a person personally pls..tks

28
Aug

Posted by Anonymous


on 8/28/15 at 6:58AM

malaysia airline very worst arrangement gor the beg drop counter in 28august 2015 9pm..i had wait for 1hour for drop off my luggage...evem now still in waiting with long que...there are 2 count ready for more than 100customer waiting...this is crazy!

25
Jul

Posted by Anonymous


on 7/25/15 at 10:13PM

Sorry, but I am still none the wiser. I am extremely stressed and elderly and not looking forward to arriving at the airport and finding baggage problems.
My queries were not answered.
Thank you.ILQZ

25
Jul

Posted by angryflier


on 7/25/15 at 7:47PM

I flew from Shanghai to Darwin on 28 June but did not receive my suitcases until 2 July - 5 days later! I had to cancel several meetings because I literally had no suitable clothes to wear. The Malaysia Airlines rep did not offer any compensation nor could she answer my questions regarding compensation. Questions about the reasons for my undelivered bags or their location also went unanswered as I was handed off to another company, Menzies Aviation in Darwin, & they could not provide any information either. This is just not good enough nor is it professional or secure for passengers to be separated from their luggage. What compensation are you going to offer me?

24
Jul

Posted by Mlim


on 7/24/15 at 10:19AM

To Whom It May Concern,

I'm sorry to bother you again but this is ridiculous! My cousin and his gf who's taking the same flights as me and my other cousin from london to KK this september received text and email to inform them that the flight from KL to KK been cancelled and they are now booked on another flight by MAS. Me and my other cousin did not receive any email or text from MAS at all.

Can any of your staff kindly deal with this problem and send us the correct flight itinerary if there's a change!

24
Jul

Posted by mc


on 7/24/15 at 7:04AM

I am writing this comment as I am extremely shocked at the treatment I received from a member of your team at transfer desk in Quala lumpa airport. Noor was the name of the lady who was looking after our flight details. I have flew with malaysian airlines before on many occasions and always found your service great. unfortunately this quickly changed when we reached Noor at the check in desk in quala lumpa she was rude and unhelpful. We had to catch another flight after our flight from quala lumpa to London,when asked could she print off our boarding passes as we where stuck for time she seemed annoyed with our request and said no. As our bags were going the whole way through to our finial destination we asked about their status as one of our party did not have her bag tag with her Noor said she could not check to see if her bag was there and we would have to wait until London. As this was so far away it caused a lot of worry to member of our party as she did not know whether her bag was on its way to our finial destination or not.This could have been avoided with a quick phone call as the 3 of us checked in together and the rest of us had our bag tags. Noors general attitude towards us was rude and gave the impression we were bothering her with our requests. I am quiet frustrated with the service I received and as a frequent user I felt it was necessary to report this situation as it would stop me flying with may also a airlines in the future.As a regular user of your service I felt the need to report this incident so you can continue to fit her your usual excellent staff to customer service.

06
Jul

Posted by Anonymous


on 7/6/15 at 11:18PM

I have been trying for several days to cancel a flight due to work commitments. Your automated answering system can not direct me to the correct department and when I try to complain online it will not accept the security code that you insist on. Is this indicitive of the service MAS provide for customers

01
May

Posted by Anonymous


on 5/1/15 at 7:49AM

On April 22, 2015 I was on board MH0136 Adelaide- Kuala Lumpur. I had a stomach seizure during the flight. It was very pain full, I had to stand up many times for about 20- 30 minutes each times.No body asked me whether I was sick. They just suggested me to sit. I told them that I had a stomach seizure, I had to stand up to ease my stomach. I asked one of the female flight attendance for a medicine such as a balm. Simply answered by "no medicine", without any empathy. I asked for a hot tea, she said wait for the time for tea/coffee time. I was very frustrating situation. I didn't really understand, why the flight attendances didn't took my sickness seriously. I have had traveled by using many carriers, I never had such very bad attitudes shown by a flight attendances. I also got very bad experiences during my one hour transit at KL. In my itinerary receipt, it is printed my flight (MH 0136) arrived at Terminal M, 15:15 KL time. My connecting flight to Jakarta (MH 0723) depart from terminal M on 16:25 KL time. I was struggling to find the right place, the people around didn't help, even the one the information desk. Again, I was wondering their attitude.

Viewing Malaysia Airlines customer service reviews 26 - 50 out of 170
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