Read the reviews below to see the experience other people have had when dealing with customer service from Kmart.
Was in the holyoke ma store today and your poor cashier needed to use the restroom and was ignored. I approached customer service and the lady at the counter told me to go off she doesn't care. I asked for a manager and 20 minutes later the store manager decided to come slowly walking up. I told her the situation and she said well that sucks for you and the cashier. I will NEVER go to another Kmart. No wonder your going out of business.
Just left your morrestown store,sales 10 to 50% off problem is two weeks ago i priced a yard swing it was 140.00 not on sale. Also priced a 10 person tent 199.99 not on sale i know this because i asked a sales associate when summer items will go on sale.so today i went to buy these items at 50% off but now on sale 50% on swing raised price 199.99 on sale 99.99 raised 60.00 due to sale. Tent was 199.99 2 weeks ago now 269.99 should have been 99.99. And that is why kmarts are closing they rip people off. Only thing they cant raise is cloths and thats only because price is on clothing tags.
I was in Kmart in mauldin ,s.c.two customers ahead of me and three behind me .6-7 pm.there was 5 nonworking employees standing at customer service talking doing nothing laughing cutting up.I said 'this is bs y'all just standing there and customers waiting a tall African american said yeah .really ??????? This is the only time I've ever been in that store and nobody wanted to help anybody most employees was I. Groups hiding or standing at customer service having a employee party.I will not be back in that store I will just go to the other mart store .because one man that worked in the back appliances layaway was the only one working the last few times I was there.I did not see him today.the store was filthy messy and anybody could have robbed Kmart blind and nobody would have cared .unless you get rid of all the slackers and that's mist everyone in the store except the one cashier that was obviously annoyed and frustrated.I hope you have cameras and can see the money you are wasting paying lazy disrespectful people
I bought two pairs of ladies pants I live in Florida and had to go home to Kentucky for family emergency I took pants back still with tags and I also had sale receipt The woman behind the counter was so rude I told her I had to go out of town and that is why I was just bring them back tags still on they were to large and I wanted to exchange them She said store policy was 30 days I ask to speak to a mananger this other woman yelled at me across the store I am going to tell you the same thing I have shopped at Kmart forever,, But I can tell you this is my last trip EVER I wasnt asking for cash back ust to trade out No wonder your stores are closing TERRIBLE CUSTOMER SERVICE THE STORE ON 301 in Ellenton FLorida
Its REALLY BAD, that K-mart doesn't let you return ANYTHING after 30 days. My uncle just passed away and I had a lot of funeral expenses. He had just purchased A LOT of stuff from K-mart, as we BOTH have spent a LOT of money at K-Mart thru the years. I tried to just exchange the clothes for other clothes, for store credit, not cash, to help me, since I had just put out so much money on his funeral. They would not help me AT ALL. You CAN NOT return ANYTHING after 30 days, not even to get the same product for a different size, NOTHING. 30 days and thats it. I have shopped at K-Mart for 25 years or more and spent a lot of money, but I am REALLY disappointed in this, after all the money he and I both have spent at K-Mart. When no one would help me yesterday when I took the items into the store to just get store credit, and there was NO WAY around the 30 day rule, I did NOT even want to shop in the store at all. I am VERY DISAPPOINTED with K-Mart. I got a Sears card last December and spent even more money at Sears & K-Mart since December, but after this, where I can't even get some store credit for my uncles clothes, that he JUST RECENTLY purchased, I'm not going to shop at Sears OR K-Mart anymore. Walmart has CHEAPER prices AND they have a 90 day exchange policy. If he had bought these clothes at Walmart, I'd still be in the 90 days and would be able to exchange them. He JUST bought them about 6 weeks ago, just outside the 30 days. If anyone reads this and doesn't like K-Marts strict 30 day exchange policy, write out your comments. I am not shopping at K-Mart or Sears anymore
I received two blouses, Jacqlyn Smith, for my mothers day gift and when I tried them on last Saturday, I found that I needed a larger size so I took them to the Kmart near me in N. Las Vegas to exchange and was told that they had been purchased more than 30 days ago and I could not bring them back to exchange. I would like to get a larger size and want to know what you can do for me to help me do that? Thank you.
Worst return policy. Purchased pair of shoes for Mother's Day, 5/10/17. Mother did not like. Have receipt and tried to return on 6/16/17. Store #7223 . Would not exchange or return the shoes. Even spoke to store assistant manager and would not budge. I would have settled for a credit as I was going to shop for Father's Day. Was told No that I was stuck with the shoes. I will never, ever spend money at a K-mart ever again. Done!
I recently went to the KMART in Tolleson, Arizona(Store number 3628) at about 5pm to return a car seat given to my daughter at a baby shower. I didn't have a receipt and understand the policy.However, it was the worst customer service I had ever encountered.The associate was very rude and rolled their eyes at me when I asked a question. When I asked for the manager which were in different colored shirts,they were even ruder than the associate. They actually rolled their eyes also.To top it off, I had to carry my granddaughter out while my two pregnant daughters had to struggle to get the car seat back to the car.I will never shop there again and will definitely tell everyone I know to never shop there. Hopefully this is not how KMART treats its customers. I would greatly like a response to this complaint. My next step is to do a review about my experience online.
I went to pick up a outside bar and chair set that would not fit in my SUV. I had three young men go above and beyond trying to help me. They were trying to get the bar to break down smaller so it would fit and it was really a pain for them. Between the three of them it took over an hour before I was able to get a hold of my nephew with a truck. However Anthony, Jesse, and Charles were AMAZING. Very professional, courteous, and went above and beyond to assist me. I have to say, I have not experienced this kind of service at this location before. Also, the manager I wish I remembered her name, very short hair and was working 06/12/2017. Anyway, she too was very helpful. This all transpired on the same date. Even though it was a pain dealing with, they all made it much better.
Before i narrate the horrible experience i had at kmart store in crofton md, i would like to email the ceo of this company to let him know the demeaning and low down, disrespectful and abusive customer service i received from one of his evening managers named kenya at the crofton store. I went to do an exchange for clothing i had received as a gift for my sons bday which was too little on him. She told me she cdnt process my exchange because i had no receipt, i told her i drove very far to get to this nearest kmart and pleaded with her to assist me, mind u i was with my baby who was crying as we had been there for over an hour trying to convince this lady to help me. She even went as far to tell me i can camp outside if i want, she wdnt help me. I contacted cust serv over the phone, they pulled the receipt emailed me a copy and told this manager to process the return for me, she proceeded by arguing with the customer service representative over the phone and telling him, her system was not allowing her to do the exchange even with a receipt, the customer service rep proceeded to tell me to come back the next day for the store manager to process the return as this evening manager named kenya was unwilling to help. At this point we had been in the store close to 2 hours, my baby was crying and i was distraught, never had i been mentally and emotionally abused by a store representative over an exchange of baby clothes. I almost contacted a lawyer to file a lawsuit for emotional abuse but didn't because it was at night. No employee should be given such power to mistreat customers, regardless of who they are. As a big name dept store you should be aware of who is representing you and how they are representing your business, yes you may not have enough employees however it still doesnt justify horrible customer service. Thanks
Hi my name is Rod and I usually have a good Kmart experience but the last few times it felt like I'm singled out. Store 411 is my usual store and I became disabled so I have been nursing myself back to Midland health. Well I rely on really good deals which I get but sometimes I don't have any extra for quick purchase things like the lottery. I know you can't win if you don't play so I play it when I can and not Everytime I shop. I shouldn't feel bad about having enough money to purchase my items so I thought I'd tell you about my experience.
Please help me feel good about Kmart again!
Rod Becton
When trying to make an even exchange without a reciept I was told no can do. Even with my DL for ID Why?? So now I have 3 pairs of jeans that are too big. This is a bad policy and I will no longer shop in Kmart and I will tell everyone my experience. I guess I will give the pants to good will. Thanks for nothing.
I went to your Clio, Mi KMart. I purchased my grandson 2 pairs of shoes he is 2 and has fat lilttle feet so I needed a size up. Well I do not see him everyday so by the time I discovered we needed one size up it was past the 30 days (which I did not know about). So basically what I was told was I am now stuck with them they will do nothing all I wanted was the exact same thing one size up. So I am writing this to hopefully save another family from his same problem. But my shopping days there are over.
On the afternoon of May 13th at the Arroyo Grande K mart I was there to buy some mulch to use in my condo at Grover beach. There was a newish lady on the register and another agitated customer who couldn't get the right price scanned on the register. She called an a senior clerk to help her and after a long delay he showed up to help her with the transaction. He wanted to but several bags of mulch which was pricing too high on the scanner vs the sign outside. In a hurried state the lady clerk took my cash for my small order and almost gave the agitated dud my change. I left the area and as I was leaving with my car from the lot the senior clerk ran out and shouted for me to stop. He asked if I picked up a check book and I looked at my wallet and told him no and that I paid cash. He said "I had to ask" and as I was leaving K mart on the way to my condo I realized he profiled me and thought I ran off with the agitated dud's checkbook which he probably found on his possecesion . First of all the company should not push inexperienced clerks into the garden and use it as a dungeon. Secondly being an Asian American and a health professional with a doctorate degree found this situation amusing and irritating. This didn't have to happen if people were better trained and the scanning computer was up to date. This will not be the last time that I make contact with KMART. Rod Mar
I purchase everlast brand swim suit on 4/16/2017 and she zipper came off after 2 uses. I took it to the store on 05/23/2016 to let them know that the product is defective. The manager said it's past 30 days so she can't do anything about it. I was very dissapointed because the product is defective and has nothing to do with 30 day return policy. I will not be asking for an exchange if the product was durable. I don't think I will ever be shopping there anymore.
Hello. Several years ago I bought 2 pairs of slip-on Mary Jane shoes (for women) at K-mart and they are the most comfortable shoes I'm ever had. I so wish I could buy more but can't find them anywhere. Is there any chance that you could make them again? I remember paying $15 for them. They are very light weight. I'm still wearing one pair. I gave the other pair to my mother for whom they are the most comfortable shoes she has.
I ordered a gazebo on May 5th. When I went to the store to pick up my order there was a box that had 1 of 2. I then called the store and was told that the other part of my order was there. I then went back to the store to pick up the 2 of 2 but when I got home with it I had another 1 of 2. I have been on the phone with Sears and Kmart all day with on results. Can someone please tell me how I can get the 2 of 2 that I need? My husband has completely put the frame up and now the store is telling me to take it down and bring it back for a refund and order it again. My husband took 5 to 6 hours putting it up. And to top that Sears is telling me that they don't carry this product and it is clearly on their Sears.com website. This kind of service is why Sears and Kmart stores are closing.
Return or exchange policy is horrible. Tried to exchange a shirt bought over 30 days ago. Bought 3 shirts that day all the same size. One did not fit. Tried to exchange for the same shirt, but different size, they would not exchange it. Have been a long time customer but will not go back, this is unacceptable. We had a cart of purchases that we just left there. No wonder so many stores are closing, the worst customer service.
Recently I returned your stire ti shop after not entering your doors in 1 year to be exact. I purchased some white crop pants unfortunately I threw away my receip. Your customers service is discussing all I wanted was to exchange my item. No wonder your business is closing down.
Yes I would like to leave a message about the store manager inforce 4782 he likes people to lie to do auditors and also HR will tell you anything about any employee and so does loss prevention her name is keto and she had an affair with one of the employees in Kmart and Jenny Paulsen is actually dating and having sexual conduct with one of the employees there and she is a Asm please figure this out and take care of it I will not show up there ever again due to the employees lie to you and HR lies to you Deborah the Asm is mean and cruel and Rowell the store manager just don't care about his people
Major issue with a shoe Exchange that had to be refunded due to kmarts poor register system. When my items were rerung some how your store wanted to charge me 6.72 MORE FOR WHAT WAS A SIMPLE EXCHANGE...ND YES I HAD THE RECEIPT the box for the shoes my rewards card even the bag. When I challenged you asst. Mgr. He tried to appoligize for your issues but yes in the end I the customer was going to get screwed. I have 40 yrs in retail and NEVER would this have happened. To bad, I can see your company is in trouble and this is why. Your customer is your cheapest form of advertisement or you can turn them into you nightmare. Niagara Falls, NY #411 IS THE STORE
