KLM customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from KLM.

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Viewing KLM customer service reviews 26 - 50 out of 59
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30
Aug

Posted by Rburns


on 8/30/12 at 8:15PM

I was on KLM flight KL602 on Aug 26th. When they had mechanical problems with one of the emergency exits and needed to have 50 people leave the plane and reschedule their flights. I chose to leave the plane and cancel the flight completed unfortunatly, my luggage went on to Amsterdam. Went I got off the flight I asked the lady at the desk what I need to do to insure I get my luggage and she assured me that I didn't need to do anything that she had all my information I would have my luggage in 2 days. It has been 5 days and I can't get anyone to help me. Delta airline has tried but evedentally they can't help since my luggage went international. They can trace the luggage but not request it, KLM must do that but they refuse. I called KLM and they said I should not have listened to their person and should have gotten a ticket to request my luggage back. 45 minutes on the phone and no help at all. I am so frustrated.

22
Aug

Posted by ellen


on 8/22/12 at 3:03PM

Nairobi-AMS scheduling problem meant spending 17 hours in the airport being uselessly sent from one office to another around and around until at last a really intelligent customer oriented manager,
Mr. Charles Nzomo, helped reunite our family by solving our problem, cutting red tape and getting us all on the same flight--Bravo, Charles--KLM is lucky to have you on staff and we were lucky to have your help! Ellen from Seattle

16
Aug

Posted by judy


on 8/16/12 at 1:17PM

worst in the world. Every person you talk to shifts you to someone else. They do not give a crap about their customers. Baggages lost for 5 days and no one cares or will respond.

09
Aug

Posted by Frequent flyer


on 8/9/12 at 2:34AM

After having tried to check in almost 15 times, the system gets directed to Alitalia and freezes. On calling the Coustomer care no, they say it is incompatibality, wonder how the Skyteam can be incompatible. I wanted to upgrade my seat, they said the internet is down. This needs some serious changes if they want to to improve their service.

06
Aug

Posted by Anonymous


on 8/6/12 at 4:41PM

I have sent several emails to your customer service per confirmation No. 5889729001. For reasons best known to KLM, every single message has been ignored, indicating KLM wishes to deflect from having to respond. Is this the sort of customer service you practice? You have my email No. You have my KLM frequent fligher No., you know the issues. So, where is your professional courtesy to reply?

30
Jul

Posted by Anonymous


on 7/30/12 at 9:12AM

Dear Sirs
I write in order to tell you how terrible was my experience traveling by KLM. This airline’s practice of overbooking left seven Brazilians, including me, returning to Sao Paulo in Amsterdam and also other nine Brazilians returning to Rio de Janeiro on another flight operated by KLM.
The assistance given by KLM at the airport in Amsterdam was correct, but an employee reacted badly when we said to her that in Brazil the practice of overbooking is illegal. She stated that KLM’s practice is current in First World countries, suggesting that our rage was an outcome of not being acquainted with the flying practices of European or North American airlines . KLM gave each of us 600 Euros, plus a day in hotel and food. But that does not pay all the inconveniences that delaying my return trip home caused me, both in terms of my work and family engagements. In short, my schedule was completely changed because of the mistake made by KLM. In Amsterdam I had to buy clothes (shirt, pants, underwear) and a pair of sandals, it was impossible to spend a summer day in that city, and embark in the same outfit.
To complete the account of my experience with KLM, the catering in the return flight was terrible, the food they offered us (and there was no choice since the second option, pasta, immediately disappeared) was unhealthy, spicy, impossible to eat.
Worst of all: I never planned to fly by KLM, I bought my ticket for Air France (London -> Paris-> Vienna-> Prague -> Sao Paulo), which operates with KLM and offered a service as I have just related.
Let me tell you that after having had this experience, I'll be careful not to accept flights operated by KLM and, needless to say, I’m telling all my friends and acquaintances to do the same.
Ana Fonseca

22
Jul

Posted by Anonymous


on 7/22/12 at 4:32PM

Arrived at LAX on Wednesday 7/18/12 from overseas, and was told my bags were left in Amsterdam. Today is Sunday 7/22/12 and I'm still waiting for my bags. Everyday I have been speaking with customer service and no one has a clue what to do. Today I was told my bags are supposedly now in Santa Barbara, which is 300 miles away from my place. I'm still waiting! "The customer service is polite but they have no clue how to help me get my bags."
This is the first and last time I take this airline.
P.S.
In baggage claim they have no idea how to help the passenger.

15
Jul

Posted by Anonymous


on 7/15/12 at 9:50PM

KLM customer is so unprofessional. I have called 3 different times and each time i was on hold for more than 30 minutes. third time i call after being on hold for 42 mins, the lady tells me she is having systems issues if i can keep holding, okay so i do. she gets back on phone, still having issues and suggest i call back again! WT? I tell her to transfer me to one of her coworkers without computer issues, no she cant do that!

KLM having flown you ALL THE TIME! (am a frequent flyer) this is soo disappointing. You need better service late in the night. You will definitely loose me as ur customer.

14
Jul

Posted by Anon


on 7/14/12 at 10:15PM

This web site has been very illuminating. I barely reached my connecting flight with KLM and was assured by the stewardess that my bags had made it.
Arrived in Vienna and guess what: no bags--along with a bunch other people. I gave KLM the required information to have my bags delivered, and I've been sitting by the phone for the last three days, even though my bags arrived in Vienna that afternoon. No one answers the phone at the lost baggage desk, and no one at the contact number has any information from the baggage delivery service. Half of the people I've spoken to on the "English" line don't speak recognizable English. My information was lost and then written down incorrectly. I just read that KLM has the second worst record for delayed and lost bags. They must have the worst customer service--it's useless.

06
Jul

Posted by Anonymous


on 7/6/12 at 6:06PM

I was forced to pay twice for my ticket because the a KLM system error cancelled my booking automatically the first time I paid. Six weeks later, I still haven't been refunded. They have more than 2,000 dollars of my money, and they don't seem to be willing to give it back. This is only one of a series of messups.

They don't have a phone number for the Tokyo office; you're only allowed to contact them by email or fax, which means they can basically take as much time as they want over ignoring your claim.

This tops their errors before. Once my flight was cancelled. I was put in a hotel, but not told anything about my replacement flight. When I found out after persistent enquiry it was 1 hour before departure time. I had to rush by taxi to the airport.

Another time they cancelled a flight to Leeds because they couldn't find a flight attendant.

They're so unreliable that I would be very reluctant to book with them if I had an important appointment or if I didn't have enough money in the bank to fund several tickets.

What's worse, the right hand doesn't know what the left hand is doing. Amsterdam has no access to Tokyo bookings. Hopeless.

03
Jun

Posted by Anonymous


on 6/3/12 at 5:57AM

Horrible
This was my daughters first experience abroad and KLM lost her luggage for 3 days-- no updates given , and because the flight was late and her lost bag she was charged an additional 160 for a missed flight . I have on hold for 20 minutes to speak someone. This is the poorest most unprofessional company I have come in contact with. No one has answers and it takes for ever to speak to someone.

24
Apr

Posted by amanda


on 4/24/12 at 12:42PM

I've been waiting to talk to someone for 25 minutes... AND STILL COUNTING! I'm not sure if they realize that not everyone wants to spend an entire day waiting to pay them money. Not a smart business plan KLM... just saying.

22
Apr

Posted by Anonymous


on 4/22/12 at 5:43AM

ABSOLUTELY APPALLING CUSTOMER SERVICE. FOR ANYBODY WHO READS THIS, AVOID BOOKING WITH KLM OR TRANSAVIA AT ALL COSTS. THEY ARE BOTH AWFUL. IT IS BETTER TO PAY AN ADDITIONAL FEW DOLLARS AND FLY WITH A MUCH BETTER AIRLINE.

10
Apr

Posted by Richard


on 4/10/12 at 10:57AM

The CEO of this company is ultimatley responsible for poor customer service, false advertising, inflexable bookings unknown to unsuspecting customer until after the booking is made online. Totally non-responsive to valid concerns regarding ticket adjustments. Feels good, knowing your money is lining this CEO's pocket, will never fly KLM again!!!!! buyer beware!

05
Feb

Posted by Renier Soetens


on 2/5/12 at 12:16PM

I am a Canadian trying to check in for my flight to Canada. I have now been to 5 different websites to try and do so and have not been successful. Although i found one that appears to have what i need I don't speak German. I guess i'll take my chances at the airport.

Rene Soetens
Ajax ON. Canada.

03
Feb

Posted by JOHN WOODS


on 2/3/12 at 1:50AM

KLM CUSTOMER SERVICES THEY DONT HAVE ANY END OF STORY HOPELESS LOST BAGS CANT REPORT IT EVEN ON LINE CANT GET PHONE NUMBER FOR EDINBURGH AIRPORT FOR KLM TO MAKE MATERS EVEN WORSE BAGGAGE ALLOWANCE WAS 23 KG DUE TO HAVING WORKING OVERALLS AND BOOTS USED TWO BAGS ONE AT 10 KG AND ONE AT 12KG GOT CHARGES £46 FOR THIS THEN THE CLOWNS LOSE THEM IN TRANSIT NOT TO HAPPY SHALL WE SAY IF USE KLM AGAIN IT WILL BE TO SOON NEVER AGAIN

09
Jan

Posted by Anonymous


on 1/9/12 at 2:31PM

All I had was a small special request with regards to seating. KLM was completely unreachable on 3 phone numbers and unresponsive online.

01
Dec

Posted by Captain


on 12/1/11 at 1:14AM

KLM has very very poor customer service. My flight got delayed, got in touch with their cstomer service team and never got any feedback since now. It's been over a month and still nothing.

30
Nov

Posted by Gloria Behar


on 11/30/11 at 12:20PM

My request is made for a refund of $225.00 based on the following facts.

My boyfriend, David R. Berley and I traveled from Dubai through Amsterdam to Miami on November 23 on flight KL 0430 connecting with KL 0627 on ticket numbers 40068658479983 and 40068658479981 respectively. When we checked in, we were advised that one bag was overweight 2 kg and the other 5 kg. We asked if we could transfer stuff from one bag the other to avoid the overweight charges but were denied this option because there was a line forming behind us. The ticket agent took our bags. We were charged $75.00 per bag overweight charge and given a slip of paper to take to the cashier’s window across the way from the ticket counter (074 45263492744 1 and 074 45263492744 1 respectively). When we went to the cashier’s counter, the cashier charged us $150.00 per bag which was clearly excessive. It is the policy of your and each other airline that when an overweight bag travels on more than one leg, the overweight charge is imposed for the initial leg only.

Accordingly, request is made for the refund of $75.00 per bag and an additional $75.00 for the bag to which we were not allowed to transfer clothing. If you will send me an e-mail address, I will send you copies of our boarding passes, the boarding passes and the slips of paper if you cannot find them in your own records.

Kindly issue this refund to the credit card used to pay this overcharge


My contact information is:

Gloria Behar
Telephone: 786-746-8834
e-mail [email protected]

20
Nov

Posted by JQUX


on 11/20/11 at 11:38AM

Why in the world don't you have email customer service?? Waiting on hold forever is so dang frustrating!! I called your phone numbers in Tanzania, the US and then the Netherlands. In all cases I sat on hold for a stupid amount of time before hanging up in disgust. Get with it!

24
Oct

Posted by pankaj matta


on 10/24/11 at 5:19PM

Hi ,
I am pankaj matta, regular user for delta and klm flights,
i recently travel with delta and klm and my first flight was delayed from mumbai ,and flight stoped at instambul on 3rd may 2011 and i missed conected flight from amsterdam to st.martin, i went to T-6 for my further travelling to final destination, and they said there is flight after 2 days, so i changed my route going to boniare, amsterdam, st.martin, and over t-6 no one helped me regarding my stay my food they dont care, and after i reached my final destination after 2 days i asked for my flight delay claim, i still did not received any claim yet , they decided to give me only expenses which was made during my delay flight which is 188 euros and i have not received yet, i am still waiting me to give me fair deal, i spend so much on ticket it was 2800 us$ do i deserve only my expenses, ?


29
Sep

Posted by Anonymous


on 9/29/11 at 9:01AM

Oceania Cruise Lies bookedthe following flights: KL 1610 Istanbul to Amsterdam connecting with Flight 669 to DFW on September 18, '11. On boarding Flight kl 669, we were directed to Seats 18E & F sand not 16A & B. This was contrary to the written assurances by the Cruise Line. We were shocked and complained to the Chief Purser who refewrred us to a Flight Attendant. We were asked to remain in seats 18E & F until after rtake off, which we did. To our great relief and pleasure, we were directed to seats 35 A & B.
From then on, this flight turned out to be one of the best we ever experienced.I should point out this is our THIRD KLM Flight fom DFW to NICE and PARIS.
The service, food and hospitality, together with the warmth and friendliness we received, were of the highest standard. We really felt compensated after the confusion over the sears assignments.
We wish to commend the following ladies for going out of their way to make our flight a most comfortable one throughout: Marloo Hagen
Inge Van Zoele
Vanessa Dewaele
Again, our very sincere thanks to all and we of course look forward to our next KLM flight next summer and who knows we may perhaps meet again one of the above ladies.
Sincerely,

Robert and Renee Soussi
2405 Fountain Head Drive
Plano, TX 75023

17
Sep

Posted by brijammam


on 9/17/11 at 11:30AM

i TRAVELED ON KLM ON AUGUST 30 FROM BOLOGNA TO AMSTERDAM TO LONDON. ONE OUT OF 4 BAGS WAS LOST. I HAVE MADE A LEAST 12 CALLS TO AMSTERDAM, SEVERAL CALL TO KLM IN THE USA and several call to delta in the usa regarding this matter. to say i was treated courtious is well beyone their limits. I was hung up on by Delat (Shawana Customer Care Manager) could not get General Managers name and contact info or Customer Care Manager info ( was told to go on line , see web page for this info.... guess what ... this info is not contained on web page). It has been a unbelieveable experience. I am an experienced world traveled for over 20 years and to date have never been treated, lied to and hung up on by people wanting your business.

Can someone help me with finding the General Managers KLM USA ifo aalong with the Customer Care Manager KLM USA..

Thanks

06
Sep

Posted by Zhyanna


on 9/6/11 at 8:29PM

KLM use to be a decent airline. But since they have been taken over by Air France they have become horribe, just like Air France.

02
Aug

Posted by Anonymous


on 8/2/11 at 6:32AM

I had the wors flight with klm in july 29 they canceled my flight for no reason and send me with my kid to US and in US I miss my conected flight beacuse the dident transfer my luggage and the US flight had delay so with two kids I stay for mor five hours it took me 18 hours to go to toronto from amesterdam it was very bad .

Viewing KLM customer service reviews 26 - 50 out of 59
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