HEB customer service

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Customer Service

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Phone: 800-432-3113

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  • Hours of Operation:
    • Mon-Fri: 8am-5pm
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User Reviews

02
Jun

Posted by Anonymous


on 6/2/22 at 6:56AM

Good morning! . We love the Meal Simple choices. Perfect for single or a family. Particularly good are Parmesan Green Beans. And seafood stuffed salmon.
However, the beef brisket enchilada meal needs a bit more brisket. I had a great one about 6 months ago. Recently though the amount of beef has been very small, almost non existent. It came up in conversation with my neighbor yesterday and she's had the same experience. So we thought you should know.
Thank you for listening...
We love the Brodie Lane store in Austin. ??

11
Apr

Posted by Briam Jowaisas


on 4/11/20 at 4:29PM

I love your new store in the Heights. We've left Kroger and Whole Foods because your people are usually awesome and your stores are well organized and sharp.

But sadly, this evening, 6:10 Saturday April 11th, I tried to avoid the crowds by using the self service line. I had one item. The young lady pointed me to a kiosk and said "You can use that one, Boss Man," indicating one that would allow for social distancing. Boss Man has always seemed weird to me, but I was just getting some bacon and I was leaving quickly. No big deal.

I did the transaction, but neglected to complete it, I forgot to approve the amount. So I started to leave before I'd completed the last step - or at least I was about to. I didn't make it.

"Boss man, boss man...you need to finish your transaction!" I was sort of stunned. That slang might be acceptable on the street, But the young lady, who was very attentive to all the transactions didn't seem to have any problem with it...I mean, MAYBE the one time when she was directing me to a kiosk - but certainly not multiple times. It sounds very trashy...But she wasn't done.

As I stood there trying to figure out if she was trying to be casual, irreverent or she was just not particularly aware of my surprise, she said it again, "Seriously boss man, if you leave it uncompleted, I'll get fired. Please boss man, please...boss man..." she hit me with the triple boss man!

I went back hit the approved button for the one item, said "My name isn't boss man" and she smirked, "See, that wasn't THAT hard."

She may not be completely familiar with the origin of that phrase, was obviously not aware of my discomfort with it being used in a setting that, while definitely not requiring forms of formal address, certainly "Boss Man" is inappropriate...isn't it? Or am I just completely nuts.

She CLEARLY had no idea, cuz she used it again and again and again.

It was truly one of the weirder and more unpleasant moments of my grocery shopping experience. But I got my Jalapeño bacon.

Boss Man? Wow. Just thought I'd let you know. It's not a great reflection on your fine company.

12
Mar

Posted by Linda C


on 3/12/20 at 6:34AM

This is a note of sincere appreciation for the curbside shopping option. What a blessing. I work in home health for elders in their homes. We can order by email, drive up to the curbside pickup, and get their groceries put right in the car. This allows folks who probably can't navigate a walk through the store to choose their own groceries, and makes it easy for them to pick up the order, or me to get the order for them, while those who can, ride along. Thank you for this, and for the always friendly and cheerful folks who bring the groceries to our cars!!

06
Dec

Posted by Anonymous


on 12/6/19 at 12:19PM

HEB Angleton has some of the most unfriendly cashiers ever. Always feel uncomfortable coming here. Wish I liked Kroger's more. Certainly wouldn't come back here!

12
Nov

Posted by Anonymous


on 11/12/19 at 3:14PM

The guys in the deli section are busy talking and have no urgency whatsoever. Circle C HEB. I even took a picture.

View all 25 HEB customer service reviews »
Customer Service Ratings

Based on 110 votes.

2.8

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HEB customer service news
HEB issues voluntary recall of Creamy Creations cups

San Antonio — HEB issued a voluntary recall on two variety packs of Creamy Creation cups due to broken metal found in processing equipment at their production site, according to a press release sent to KENS 5. The voluntary recall includes: Creamy ...

'Here, Everything's...Birthday': 5-year-old San Antonio boy celebrates birthday at HEB

The average H-E-B customer's shopping list might not include “photo shoot,” but 5-year-old Thomas isn't the average H-E-B customer. Thomas decided he wanted to ring in his fifth year of life at the famed Texas grocery store this summer.

HEB opens first double-decker store in Houston

H-E-B on Wednesday opened its first multilevel grocery store in the Houston area, a reflection of the rising cost of land and increasing density of the city's urban neighborhoods. The 78,000-square-foot store, located at Bissonnet and Rice in Bellaire ...

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