Posted by Alex
Golds Gym Germantown. Sauna has been broken for over a month. Poor customer service and the staff is clueless.
Gold's Gym customer service
Gold's Gym is a well-known chain of fitness centers based in California. Gold's Gym is a co-ed health club and one of the oldest of its kind. Customer service is provided at the club level via direct email address and local phone contacts.
- How to reach a live person:
- Press 1 for billing
Press 2 for cancellations
- Press 1 for billing
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- Email:
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- Customer service link:
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- Main Company URL:
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- How to reach a live person:
- This is a direct number to their corporate office
- Hours of Operation:
- Mon-Fri: 8:30am-5pm
- Email:
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User Reviews
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Jul
Posted by Ken78737
Hi,
I just joined your goals gym and Belterra village in austin texas. My two children and I are both members and We like using the trainers that you guys are providing for us. It does cost a lot more than what I want to spend but I think it's helping us reach our results. Recently you guys of had trouble with the hot tub in the men's room. It was out for two weeks because of a lightning strike. Then it was out again yesterday for some reason and this is beginning to concern me. I do go there for the atmosphere in the equipment but one of the most important thing my son and I agree on is that we really look forward to the hot tub afterwards. I would hope that you guys could fix it very quickly and that this doesn't happen on a regular basis. Not sure that I would remain a member if the hot tub situation and not be resolved. I would like to add a note that your staff are very polite very professional and your gym is very well kept up. Thank you for your response.
22
Mar
Posted by Specter
I would like the golds gym on FM 78 to order some shower hangers where you can put your shampoo and soap bars on.
When you drop the soap on the floor.its so nasty. I talked to the manager he says people are walking out with them but I cant remember them ever having any of these in their showers. AND I've been coming to this gym for yrs now. Although he said he will.try to put an order in so I would hope he actually comes through.