FreeCreditReport.com customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from FreeCreditReport.com.

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Viewing FreeCreditReport.com customer service reviews 26 - 50 out of 78
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22
Aug

Posted by babybear121


on 8/22/11 at 3:59AM

this comment is for freecreditreport.com


hello

you should be shut down or at least reported to the FCC (which is what I intend to do. You try to pass yourselves as offering a free credit report. Then you have the nerve to ask for c/c info. to charge somebody something.. As far as I am concerned, you can try that crap with someone else/

thought you needed this honnest comment. (probably a long time ago)

I suggest you wake up quickly and learn some professional ethics

regards

babybear

09
Aug

Posted by Cynthia


on 8/9/11 at 6:35AM

You say that you are free, but everytime I click on something, you want money I don't have. I am trying to rent an apartment and I don't understand all this credit stuff. You have not helped me at all.

29
Jun

Posted by babybear1919


on 6/29/11 at 9:57PM

hello

this comment is for free credit report customer service

hello

you guys try to pass yourselves as offering free credit report agency,

in reality, you are nothing but a fraud, You have the audacity to ask me for my c/c info so that you can charge my card something.
As, far as I an concerned, you can go to hell!

thought you needed this comment a long time ago. I do not mind paying for a credit report. But, I will pay for my credit report from a honnest and ethical campany henceforth

regards
babybear

28
May

Posted by Anonymous


on 5/28/11 at 8:11PM

The best number to call is 888-542-0850

Their hours are:

Mon-Fri: 6:00 am to 10:00 pm
Sat,Sun: 8:00 am to 8:00 pm
(all times Mountain)

16
May

Posted by Anonymous


on 5/16/11 at 11:14AM

Tom Espy
601 942 7244




I suggest you get people who speak ENGLISH.
I changed my E-mail addressm from [email protected] to [email protected] I could not understand a word the operator eas saying. I am bring billed $12.95 a month for this service and changed my e-mail.

25
Apr

Posted by Anonymous


on 4/25/11 at 11:41AM

Need to cancel my subscription to this service immediately. Interesting that you have a problem with people leaving messages with profanity. Think it has to do with the fact that no one ever answers a call at your "customer service" number?

22
Apr

Posted by Anonymous


on 4/22/11 at 1:31PM

This place is really a scam. They charged the $1 plus an additional $29.95 when the monthly ongoing should only be $19.95. I called and was told that I "clicked" on the left side and bought an additional two reports. NOWHERE did it advise me of this. DO NOT use this company.

28
Feb

Posted by MR. 728 FICO


on 2/28/11 at 8:20PM

DON'T EVER GIVE THEM YOUR ACCOUNT INFORMATION!!!! Triple Advantange is useless. They will take a $1 pre-authorization, but before my 7-day "free trial" ended I was billed $29.90! Where did that number come from? $14.95 a month is the advertised rate. If anything, I was expecting to see $14.95 pending. I called customer care and they could not explain why the money was taken from my account. I immediately cancelled the subscription... The rep said my account was good until the 5th of the following month. So basically they will monitor my credit report but if a change happens, I'll have to pay the $14.95 to pull another credit report!

19
Jan

Posted by JKay


on 1/19/11 at 3:56PM

These people are so dishonorable that I actually cancelled my credit card, and now have to wait to receive a new one, because I do not trust them NOT to charge me again. It seems like they should be criminally charged for fradulently making these unauthorized withdrawals. I did absolutely everything I was instructed to do to cancel my "membership", wrote to the Consumer Relations Group for the refund - no response. Big surprise.

11
Jan

Posted by Diane


on 1/11/11 at 6:53PM

I didn't even know that I had "signed up"...this company is bilking people who fall into their scam of a 'free credit report'. I did, however, charge my Visa account $1.00 to receive an "instant report", the subsequently received billing via Visa of a $24.95 charge (plus the $1.00 charge). I called Visa and they told me another $19.95 was also charged as of 1/1/2011.

And the beat goes on...the representative at this company reads off a script, does not have direct phone # to their home office but finally gave me their FAX #: 949-567-5758
CRG (stands for Customer Relations Group);
P.O. Box 19729, Irvine, CA 92623. What a joke!

25
Dec

Posted by cthreegees


on 12/25/10 at 6:32AM

I called and cancelled the very same day i signed up for free credit report. I was told that my membership was cancelled. I just received notice from instant alert that my card was charged another $14.95. in less than 3 weeks. do not use these people.

08
Dec

Posted by Anonymous


on 12/8/10 at 10:29AM

THis is a complete SCAM!!
They have been charging me even after i cancelled.

04
Dec

Posted by gixxer1000


on 12/4/10 at 8:00PM

This is a bunch of BS! I called and cancelled the $14.95 charge. It is still being taking out of my account! DO NOT USE!!!!! IT IS GARBAGE!!!

02
Dec

Posted by Anonymous


on 12/2/10 at 11:20AM

FREECREDIT REPORT.COM = 100% SCAM!! BUNCH OF BS! I NOTICED A $14.95 CHARGE ON MY CREDIT CARD AND IMMEDIATELY CALLED TO HAVE THEM CREDIT MY ACCOUNT. THEY TOLD ME $14.95 WAS NON-REFUNDABLE. I THEN ASKED FOR THE MAMANGER, HE PUT ME ON HOLD THEN GOT BACK ON THE LINE WITH ME SAYING THE MANAGER APPROVED THE REFUND & TO EXPECT IT WITHIN 7-10 BUSINESS DAYS AND IN 24HRS I WILL RECEIVED PROOF OF CANCELLATION. I'LL SEE IF THAT'S TRUE...IF NOT, MORE TO COME FROM ME!

22
Nov

Posted by KarenR


on 11/22/10 at 4:42PM

I called the day I signed up to stop the service since it was not what I was looking for. They have charged over $50.00 to my account!!! Total scam!!! Do not purchase!!!! They will not refund! They'll tell you no record of any previous cancellation call...of course, no record!!! How can they charge you if there's a record of cancellation!!!

09
Nov

Posted by Anonymous


on 11/9/10 at 7:45PM

This place is so scam. It would be very hard to cancel your account.They will ask all your information: SSN, Date Birth, Mother Maid Name.

Never use it!!!!

28
Oct

Posted by AJSRARA


on 10/28/10 at 10:17AM

I didn't find them horrible like everyone else did... I wanted constant access to my credit scores. Price was constantly changing though. First $7.95 then $14.95 then $29.95. Got old. Canceling is a challenge, I had to call twice to confirm because I never got the "email" for proof of cancellation.

12
Oct

Posted by FreeCreditReport


on 10/12/10 at 3:57PM

Read the fine print. Thought I was getting my free annul credit report not ! These guys are scammers. I've been hit twice on my bank for $ 14.95 I called them 877-481-6826 and canceled. I'v seen articles wwere othes are still getting charged since Feb. If I get charged again Im going to start a bank investigation and contact my state rep.and cancel my bank card.

20
Sep

Posted by Anonymous


on 9/20/10 at 4:36AM

This is one of the worst things that I have ever done!! Free Credit Report and Free Score.com are complete rip offs!!! I called to cancel free credit report and i just opened my bill and it has charged me again plus an additional 24.95!!!! i called to cancel my free 7 day trial from free credit score.com and they said it was cancelled. Than on my bill I was charged 60.00 for some kind of protection plan that i never agreed to. Then they tried to tell me that I didn't call within my 7 days!! I told them that I wanted their fax # to send my phone records proving that i had called 5 days after applying for my 7 day free trial. u know what that man told me? "We don't care about ur phone records cause we are showing that you never called until today". BULL CRAP is all i have to say!!! I have proof so i can get my money back and they don't care!!

21
Aug

Posted by screwedover


on 8/21/10 at 11:09AM

FreeCreditReport.com is horrible. They'll do anything to keep you from canceling your membership. I tried canceling about a year ago. The Customer Service Rep informed me I would no longer be charged. A month later I was charged $29 for a "Free" credit report that I never asked for, or even looked at. I called and was told by another CSR that she canceled my acct, but couldn't reverse the fee because "I agreed with the terms and conditions", which stated that if I canceled my acct, I would not be reversed any fees. Understandable, but what about the part where I tried to cancel it the first time? This happend a second time a month later, and I explained my situation to a manager. Same excuses. And without an apology the manager reversed half of one $29 dollar charge, and that was $90 dollars after I originally tried to cancel. Thanks alot FCR.com.

05
Aug

Posted by cemckay1957


on 8/5/10 at 4:34PM

I find it hard to beleive that I cannot edit my billing address online or over the phone,but you can see my mother's maiden name but you cant see my address to my credit card that i used on many times.I dont have a problem taking my business some where else but something as simply as an address change cant stop you from renewing my membership.

07
Jul

Posted by Anonymous


on 7/7/10 at 3:32PM

Report this company to the FCC & SEC & The local District Attorney's Office Where this company is located!

14
Jun

Posted by Anonymous


on 6/14/10 at 2:56PM

these people are complete rip off's ! You can go to EQUIFAX.com & get your full credit report for free of charge, once a year. you can only access it free for thirty days free so be sure to print a copy of it for future records.

10
Jun

Posted by Anonymous


on 6/10/10 at 7:16PM

PLS Avoid this site, I have been trying to

cancel the membership since Feb 2010 and they

are still charging up my account

10
Jun

Posted by Greg


on 6/10/10 at 9:04AM

I called again and when they found out I wanted to cancel, they then said that the system is down. I called again and they thought I was a new customer so they went into my account and then they asked for my Social Security# I would not give it so I asked for my member ID# and she gave it. Now I asked them to cancel with a direct voice and to speak w/ sup. I finally got through to sup. Carol, her Id was 25718. She said it was cancel and she will fax confirmation. So far I have not received that fax.

Viewing FreeCreditReport.com customer service reviews 26 - 50 out of 78
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