Posted by Anonymous
I know am joining the "I hate Fandango" club, and vow to never use them again. I'd rather show in person to have the show sold out, than buy from them online.
I accidentally purchased tickets for a Friday night show, when I intended it to be for Saturday. Within moments of realizing my error, I contacted customer service. Was on hold for 1/2 hour before my turn. And because my tickets didn't allow 2 hours before the show, there was ZERO FLEXIBILITY OFFERED. There just has to be better customer service than this.
I even went so far then to make the purchase for Saturday night, hoping it would prove to the customer service agent I called on the phone that an error was made. It didn't make a difference at all.