Facebook customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Facebook.

Posted by [email protected]


They were going to charge me forty something dollars a month to keep all fixed and I am of going to pay this for a $1500 dollar phone that never worked right and I have contacted apple AT&T Spectrum and Facebook several times and everybody blames the other and now y'all want me to pay a monthly. Charge for service

Posted by Carmen Betancourt


They locked my acct and I have my 3 D various times and it doent get fixed

Posted by Chandlerbing


I have been hacked & they are using my account with my picture of my kids still on it. I can't gain access in to at all & you keep telling me is all sorted then ?? It's a Joke

Posted by Sara Jane Johnson


As time goes on and you make changes to FB, I get more frustrated. You have us hooked, but we have to constantly thumb through pages to get to where we want. Every time I stop reading a post, and come back to it a short time later, its gone. Why does it have to leave? Why can't I come back to it to continue reading? Many times when I leave a comment on a post, it is dropped out of order, not under the persons post I was commenting on! So then it is sitting in a bunch of comments, not making any sense. In messenger, would you please put the peoples names in alphabetical order. Nothing more frustrating then having to thumb through a zillion names to find the one you want! Thanks for your consideration. Sara Jane Johnson

Posted by Anonymous


This is beyond frustrating. No actual customer service to help. I purchased a new phone as well that locked me out of my Facebook. I have already reached through email and no effective communication. No help either. I am so pisses!!

Posted by Lynn Deal


I am highly pissed the off I cannot log into my account at all I hate Facebook can somebody get back in touch with me right now the number that I put on my account is not even working Phone is on I'm waiting for you to send me a code and I never get the code what is the problemis your problem you're racist or something

Posted by Anonymous


Zuckerberg and your entire company had better start supporting truth in political ads. If Zuck is scared of Warren, I can't wait for the day we all cancel your bs app/product and walk away.

Posted by Adam Castagna


What a phone call immediately from a customer service representative.. I will give your company two days before you will contacted. by my lawyer.

Posted by Lauren Braswell


Been locked out of my account for a month and never got an email.

Posted by Teebeewarren


I purchased a new iphone 10 a few days ago. I attempted to login into my Facebook account and was told that my password was incorrect. So, i
Attempted to get a new password. Tve message came to me and said they were sending a code to mt phone number. It never came. I did it
Several times to both my phone number and my email.
Therefore, i need help in getting into my account.

Posted by Bulldogsteel


Why do you have a number to call and say you can't offer support?!?! The help center doesn't have the answer I'm looking for!!! I just got off suspension and I can only like or use messenger I can't create a post or respond to anything so how the do I get this resolved?!?!?!

Posted by jackie


facebook have blocked me out of my account temporarily due to someone else trying to access my account, now i have noticed suspucious behaviour on my account as money from paypal has been trasnfered to facebook which i have no been able to access! how do i solve this problem, as im not able to log into facebook to report it or see where the money is being sent to.

Posted by None


Most companies of all types have a customer support phone number, why the heck doesn't Facebook?!

Posted by Joe Rico


I have another person running a group in my name
You won't let me log on Because I changed my password
Because someone hacked me FB account instead of
Investigating the situation you block the person who was hacked.
You say you will send an email to fix the situation
And you do nothing for many days and yet still block me from even logging on.
I try to call but of course you do not even take phone calls to rectify situations so basically you do nothing when terrible things occurre on you site.
Very un professional!

Posted by Norma Delapaz


My Facebook don't let me delete or post I think I post things I'm not supposed to it against Policy but I didn't know that by mistake sorry number is 862-271-7492 and someone call me please

Posted by Joe Broadway


Please help. I left Facebook years ago and now I need to re-enter the social web site and it has locked me out. Ive done everything asked but it has deaf ears. Please help.

P.S. I am not dead.

Posted by Tracie Evans


I have been trying to recover my Gmail so can gain access to my Google and Facebook. I am doing everything right on trying to recover my Gmail account, but Google still says they can't recognize it's me. What is my next step?

Posted by Anonymous


I am having trouble logging in and I can't seem to reach a live person for a customer support and help so I guess that means I can't use Facebook anymore because I cannot login so bye-bye Facebook

Posted by Anonymous


My wife's account has been hacked. We can't even get into this account to cancel this horrible practice .

Posted by Tracey Carr


I can't log in session expired log me out, I forgot password to email to get code, I been using this for years and don't what sessions expired means, I need my Facebook account logged in, I didn't have problems with my account, I'm gone used my nephew email so u can send me info on what to do

Posted by Tracey Carr


I can't get in my Facebook account cause something about sessions expire log me out, I don't remember my old email password or Facebook password, I don't know what session expired means, I don't know why it log me out, I been using that Facebook account for years

Posted by Stella Spring


Someone is saying I've been hacked and they need me to do a new password . I'm not sure as it is I have two accounts now that I didn't do don't know what to do

Posted by Anonymous


You know for a MULTI BILLION DOLLAR COMPANY. You don't have any customer service people to answer phone calls is DISGUSTING UNPROFESSIONAL AND GREEDY.

Posted by Francine Dakin


Hi I can't log into my account. It says to put verification code in which is actually my husband's email address. Our phones were bought in his name, he can't remember the password. A 6 numbered code is sent to my husbands phone which I then type in but it says it's wrong. I can't download Facebook at App Store which I am asked to do. Help please!

Posted by Marcia welch


My Facebook doesn't respond when accounts been compromised my account has been hacked someone attached there email to my Facebook account so now I can't gain Access into my account because I knew nothing about having a trusted friend on Facebook to assist me with getting into my account. I also have a group of 1000 or more people I'm concerned about who may be being compromised.

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