Posted by Anonymous
I tried getting some information and was wanting to file a complaint with regards to poor service on my 2008 Pontiac Solstice from the store on in West Vally City, UT. I contact the Salt Lake Corporate offices and spoke to a person named Gina "McFarland???" Who was a very poor listener, interrupted me more than several times. She made it common practice to talk right over my speaking to her and finally ended up lecturing me on how to properly use the services of Discount Tire. I guess in her eyes I was supposed to bow and kiss the feet of this proud and knowledgable person for giving me such divine advise but this was not the impression that I was left with from the experience. This process of rudeness and lack of consideration that was offered only served to infuriate me further. I request the full name of the person and only after requesting it 4 times was it poorly blurted out and I could barely understand what she had said. I also asked for the phone number for the managing national headquarters and she refused to supply the number after 3 requests for it. What a gem this person is in the Discount Tire family and how proud you must be to be paying her to drive your customers away.