Posted by complaints about Costco customer
I visited Costco warehouse store in North riverside on May 20 2017, Il, I am trying to find the coconut cookie(item 167434), which should be available based on the monthly coupon flyer, however, I couldn't find it in the store, I asked several costco employee, and one told me to check aisle 301, so, following her suggestion, I checked aisle 301, but I could not find it. another one told me to check aisle 303, I checked, it was not in there, then the third one told me to ask the person in red jacket working in the service desk, so I go to the desk and ask that lady and she told me the cookie was near the cooler area, I went there to check, it was not in there, then I came back to the service desk, the lady ask one employee to find the cookie for me, so I wait and wait, then the guy came back and ask me for the item number to check whether it was available, then he told me there should be 200 bags hiding in somewhere in the store, he will keep to find it for me, I am very appreciated for his help and keep waiting, finally he came back with nothing, then the lady in red jacket told me the cookie was not available in the store. When I heard this, I feel so bad since I had been walking around and keeping waiting for more than two hour, if anyone in the store told me the truth and issued me a rain check, I will feel happy to leave. But after keeping the customer for two hour, then saying it was not available, that apology was not acceptable. so I terminated my costco membership immediately as My answer to their service. My suggestion to Costco is, their employee should be trained well and realize that "anyone's time is valuable". My feeling is their service attitude went down and down. I hope this could draw attention to the Costco CEO.
