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November 3rd 2016 3PM to 4:45PM
I had taken my 94 year old father to Costco Brookfield Connecticut today. The card he just recieved from my sibling was used in the gas pump and declined. Went to customer service desk Talked to a young woman whom said nothing is wrong with the card and made him a new one. WHile my dad and I walked around buying items we decided its time to check out . Again the card is declined. Went to same young lady who then gave us to Jordan. Jordan did not seem to be able to fix the problem. I asked Jordan to contatct Debbie Osullivan the manager. Jordan went to see debbie who said the card was no longer valid and that three names on the card were different than in her system. I called my sibling on the cell phone and he talked to Jordan. I asked him to again talk to Ms Ossulivan and instead of coming and speaking to us sent over a Cassie Assistant Manager. She seemed very unprofessional an kept blaming it on my brothers information in the system. My brother while talking to Jordan explained that he was in five times to try to fix his card information as well.Cassie says the card is fixed yet refused to show us on a cash register not at the membership desk that the card will work. Noe did she put my fathers picture on the card. Almost two hours was spent on this and nothing seems resolved. I told my family this is one reason I tend to like shopping at BJ's instead of Costco. To many problems and not many knowledgeable people .


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