Chrysler customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Chrysler.

Nov

Posted by RANDY

on 11/15/17 at 10:50AM

I Just Spoke With Adam Friend , Sales Manager @ Hartley's Chrysler/jeep In Newport Maine. I Have Been A Salesman With Chrysler Corp As Well As With Ford Motor Previously So I Know How Customers Are To Be Treated. I Have Never Been Treated Or Swore At Before But Adam Just Did So On The Phone With Me . I Called The Dealership Back After Adam Called Me A Cheap F--- And Hung Up , And Asked To To Talk With Steve Hartley , The Owner,specificly And Adam Somehow Intercepted The Call , Told Me I Was Barking Up The Wrong Tree And Hung Up Again! This Piece Of Garbage Is A Poor Excuse For A Salesman To Say Nothing About A Sales Manager! I Intend To Notify The Attorney General About The Situation For My Call In The First Place. I Know That If Ford Motor Ever Got A Complaint Such As This That Sales Manager Would Be Called On The Carpet And Probably Dismissed. The Piece Of Garbage Sold My 85 Year Old Mother Who Is Suffering From Dementia A 2013 Chrysler 300 Rear Wheel Drive Car With 20" Tires Which Are Almost Impossible To Find Snow Tires For And We Live In Maine. My Mother Didn't Even Know It Was Rear Wheel Drive But Mr "friend" Claims He Told Them It Was After He Had Already Told Me That He Didn't Even Talk With Her But An Imported Salesman Did . I Expect Answer To My Complaint Asap And I Want Adam Friend At Least Reprimanded And I Expect An Immediate Apology!!

Nov

Posted by Anonymous

on 11/14/17 at 7:31AM

New car came in with wrong wheels. I told manager from start which wheels I wanted and he still got the ones that came on the car. He got rude and said that's what I ordered, when I showed him the cat. The wheels that he was suppose to get. So he says I have a bad attitude and told me to leave his office. Also kicking my wife out who never said a word. He didn't bother to check if he made a mistake or not just got loud and defensive. So I didn't buy the car and went to another dealer and ordered another one. Which I will say they were very pleasant. The dealer that gave me the trouble is Country Club Chrysler in Clarksburg WV. The manager who was so loud and rude is Doug Mankins. I live close to this dealer but I will not buy from someone with an attitude like his and won't admit he ordered the wrong wheels. When I spend $43000.00 I expect to get what I ordered

Nov

Posted by Anonymous

on 11/5/17 at 5:33AM

My wife's Chrysler 300 shut off on her droving down the road and almost killed her. Why do they shut off.

Oct

Posted by Stew

on 10/31/17 at 8:12AM

Chrysler is the worst! Will never by another Jeep . My wheels totally corroded after 61000 miles. They told Me sorry, out of warranty. So I have a grand Cherokee I paid 40000 for with wheels I have to spend 500.00 on to make it look nice again. What a joke! The dealership Krebs in Gibsonia, Pa. and Chrysler wanted nothing to do with me. So Jeep's can go over 200000 miles. I guess I drive it now looking like crap!

Aug

Posted by Anonymous

on 8/13/17 at 9:16AM

Hi my name is Lewis Strayer I bought a 2017 Chrysler pacifica limited in march all make a long story short my car was in the garage at my house I opened the tailgate to load some things in then 5 minutes later I pushed the button for the tail gate to go down it did not go down 5 minutes after that I forgot about it pulled my car out of the garage and busted the back tailgate window out my car its at corona autobody has been there for 3 weeks its the only car we have and I cant pick it up because they cannot get the back window glass from you or anybody for that matter very upsetting made my car payment yesterday don't even have a car listen I used to work at an auto plate assembling cars in ohio stop the line where the glass is being installed on the vans pull one out and ship it to corona autobody in corona ca. take care of the people that has already bought one of your vehicles instead of making new ones to sale take care of the people buying first hello THANK YOU LEWIS STRAYER

Aug

Posted by Jodi

on 8/11/17 at 9:37AM

My friend who is a hard working single mom contacted u about getting partially re emburssed for her parts that were under warranty when she had to get them fixed on her vacation and u people are doing nothing to help her
So disgusting
Her name was Dianna

Aug

Posted by Anonymous

on 8/11/17 at 8:51AM

I am the owner of a 2015 Dodge Journey. Yesterday while traveling down a 3 lane highway, my back caliber became seized, to the point where it was smoking. I was very fortunate that I noticed this and was able to get myself and my children off the highway safely, before it potentially caught on fire. I went to the nearest garage and had the vehicle (which is still under warranty) fixed at an expense of $1184.72. I called the customer assistance center today to see how to go about being reimbursed for the parts that were still under warranty. Jocye from the customer care center refused my claim. She also then refused to allow me to speak to her supervisor. I am a single Mother who has never won the lottery. A $1200 bill is devastating to my budge. I am highly disappointed with the poor response from your company! I also contacted my local dealership where I have all my service done and they refused to right the situation as well. I wasn't asking for my total bill to be covered. I only wanted the caliber parts that were under warranty to be reimbursed. The quality of vehicle and customer service is appalling!
Patiently waiting for this to be made right
Dianna

Jul

Posted by Anonymous

on 7/12/17 at 10:18AM

I had 2008 town and country total lemon of a car traded fo 2014 town and country that was suppose to be a lot better , IN 3 YEARS I had it I know all service guys by 1st names in 2 dealer ships service department.Will never buy another chrysler in my life.

May

Posted by Brown

on 5/17/17 at 3:37AM

Just bought a brand new 2017 pacifia. Love the van. What i dont like is that i have to buy a spare tire, and all the tools that put one on. I would of never thoight that i had to look for a spear.i am not happu. That i have to pay a extra 500.00 to by a spare. I am disable and I and my husband are going on along trip. My husband double checked to see what the spare looked liked, only to find out we didnt have one. That is not good selling . Please responed to my camplaint. I would like to to what your answer is for this . Thank you Debbi Brown

Apr

Posted by Contack Help

on 4/26/17 at 12:08PM

My daughter was looking to buy a new car for the first time. I talked her into purchasing a 2015 Chrysler 200. She has had a few problems but she always returned it where it was purchased, and she has had no problems with service. This time she left her car at my house while she was on vacation. When she returned the doors would not unlock. We thought maybe the battery was dead. She removed the key from the fob and tried to start the car but it kept saying something was not connecting with the fob. We had to call a wrecker to have the car towed. When the tow truck got here he had to put card board down and other stuff to get the car on the wrecker because they could not get the brakes off or remove it out of park because the car would not recognize the fab. It took forever. My first complaint is why do you make a key fob that will not let anything work if it malfunctions. The car was towed to the Landers Chrysler which was closer to my home. When they got there the people at the shop could not figure out how to release the brakes or get it out of park to get the car down. They told the tow truck driver to drive it up a hill on some grass and some kind of way the tow truck driver was able to get the car down. All of this happened Monday the 24th. They said they would not be able to check it out and do a diagnostic until Tuesday. Tuesday afternoon arrived and we had not heard from them. I called to check on the car myself because I let my daughter use my car since I would not have guessed she would not have her car back yet. The person that will be working on the car said they were having problems with another car and it took longer than they thought. They said there were three cars ahead of her. That made me a little nervous because I needed my car. They did not call and say anything about the car on Tuesday. I called again Wednesday and I am really mad now. I feel like because she did not purchase the car from them they are taking there time with her. On Wednesday the same person who will be working on her car said there were still three people in front of her. When I complained about the car situation and how long it was taking they said she was able to get a loaner car. When I told her she called and said they did not have one available and she was number three on the list!!!!!!How about that. Now she still does not have her car or a loaner car so I still do not have my car back. As of 2:00 PM today we still have not heard from them. I guess they have not started on her car yet. This customer really sucks.

Mar

Posted by Anonymous

on 3/26/17 at 3:13PM

I am very disappointed with Montreal's jeep dealers.I have a jeep,want to buy a new one and no one tells me the same figure for the amount allocatedfor "fidelity"
can any one tell me what the amount really is ?
Thank you

Mar

Posted by Anonymous

on 3/4/17 at 6:52AM

I'm a repeat customers with Chrysler. The last two vehicles were Grand Cherokee. My last purchase was a 2010 jeep. The problem is that the dealers won't honor my lifetime. What should I do? Thanks

Jan

Posted by Marychot

on 1/17/17 at 6:37PM

UNBELIEVABLE! Today 1/17/17 Tom (would not give a last name) told me customer service is for customers who have a manufactures warranty. They do not support customers who have vehicles that are over the 36,000 mile, 36 month mark except in rare cases. It's time to boycott a company that will offer you a six year loan so you can afford to purchase their vehicles but doesn't care if it falls apart after three years.

Jan

Posted by Jade kot

on 1/12/17 at 4:44PM

Purchased new 2017 ram rebel truck n traded in my Ford 2013 F150 n my 2012 Nissan NV3500 both vehicals were never paid off n were put in default n repossession because liccardi chrysler did not pay off vehicals even though we paid for our new truck in "FULL" now my credit score is 520 instead of over 750, this dealer is a scam artist n a bunch of crooks they lied to us about the vehicular having side steps to enter n exit the vehical! Totally dissatisfied will never ever purchase a vehical from this dealer ever n will be sure to spread the word about this crooked dealer

Jan

Posted by No information concerning spare

on 1/4/17 at 1:45PM

Hello,I have purchase a 2016 town/country for the third time. I love your product.
I just recently thought after 19,000 mile to ckeck the Spare Tire pressure.
To my surprise, there wasn't one.
My reaction was, having a flat on the road ways today without a spare would be dangereous.
My complaint is not even a notice to the buyer that you no longer offer the Spare tire. Nothing from the salesman, service department, nothing in the storage compartment, just a big nothing.
So thanks alot.
Maybe the next year model won't come with any tires.
Oh, by the way, pretty sorry and scrude
to get another $360.00.
I wonder how many drivers do not know of this problem.

Jan

Posted by Doris Hart

on 1/3/17 at 12:50PM

I had a tune up did on my car at crown Chrysler and a month later it's missing come to find out they put the wrong plugs on my car. I have a 2005 Chrysler. I thought that they were suppose to be trained to fix Chryslers.

Nov

Posted by Anonymous

on 11/28/16 at 4:09PM

how do i get a owners manual for a 2010 town and country i lost mine

Nov

Posted by Joe Fewer

on 11/18/16 at 7:02PM

To whom it may concern.

I am writing regarding a very disappointing experience we had with our 2016 Dodge Ram 1500 Laramie purchased from Eichenburg Chrysler in Tillsonburg Ontario. We had this vehicle for only 4 months and all the while it had issues. From day 1 it handled poorly compared to the 3 Rams I owned previously forcing us to trade it on a 2017 because the dealer would not let us have it back given the problems they could not figure out. It would intermittently not start, the transmisssion would shift down almost causing an accident with a truck behind us and even worse it quit twice while driving leaving us with no steering due to the new electric steering on these vehicles. The day it quit was the day we were to leave for vacation costing us 3 days for booked hotels and a week at our resort (over $5000 dollars) To solve the problem the dealer offered us a new 2017 which cost us $7000 for only 4 months use and the new unit did not have all the accessories the 2016 did.

I am the owner of a 10 store John Deere dealership. In our fleet we have 110 trucks (approximately 50% GMC and 50% Dodge). 5 years ago we had nothing but GMC vehicles which we will go back to if this is not resolved.

Please do not blame the dealer or their salesman Charlie Sofalvi. He did what he could to remedy the issue and get us on our way to our vacation however we are not happy having to pay $7000. for 4 months use of a vehicle with less options then our 2016 unit plus the $5000 we lost from a booked vacation.

Being the CEO of a 10 store John Deere dealership we encountered similar problems but always compensated the owner by giving a interim replacement or a new unit if they so insisted. I beleive that is why we had 50+ % market share and 96 % customer satisfaction.

I suggest you consult with the dealership and help to resolve this issue otherwise we will not be doing further business with Eichenburg or Chrysler/Fiat in the future.

We return to Ontario this coming Monday and hope and anticipate a quick resolve to this issue otherwise we will put a plan in place to replace all our Dodge/Chrysler vehicles. If you need further information I suggest you contact Charlie Sofalvi at the dealership Who is aware of this issue.

Sincerely

Joe Fewer

Oct

Posted by olyg

on 10/18/16 at 11:15AM

The dealerships in Fort Worth, Texas have absolutely awful people skills in their service. The service department is either unreachable and when you have to leave a voice mail - absolutely NO ONE calls you back. I would not buy anything at an AutoNation dealer which has recently bought up some dealerships down here. But now the private dealerships - 3 that I have tried just simply all suck at service. I have to start thinking about a different brand JUST BECAUSE the service is SO bad

Oct

Posted by PO'd in NY

on 10/2/16 at 2:05PM

I have been through three Chrysler dealerships to buy, repair and trade my Ram 2500 Diesel. The first dealership, Royal Oneonta, basically sold me a "lemon" as certified pre-owned with an outrageously priced warranty package. It has been in the shop almost as much as I drive it. The second dealership, Norwich Dodge, which is much closer is where it gets repaired. It always has another thing wrong with it when it leaves and is often back in the shop a week later. It now leaks engine oil and transmission fluid despite costing me nearly $2000 dollars of non-warranty work to fix both those problems originally and now they don't return my calls. I finally went to a third dealership, Scoville-Meno to trade it in, and they basically lied to me and told me a 2500 Tradesman with the "popular package" has all the stuff I need for snow plowing and it would be no big deal to switch my plow over. Come to find out it does not have the bigger alternator, skid plate, or locking differential, so I would have to buy those out of pocket. They also told me it can tow 31,000 lbs., which is a lie (the current rating on the truck they tried to sell me is around 18,000 lbs., as the 2016 models only offer the 31K capacity in the 3500 class with maximum high output package. I am getting ready to disavow Cummins and Dodge and find another brand.

Sep

Posted by Anonymous

on 9/26/16 at 5:57PM

you have a defect in your jeep patriot transmission. that leaves people in a dangerise place as thay lose power. whay don't you recall and replace tham with something that is safe. Please do this befour someone gets killed. I know its been close for me and my family.

Sep

Posted by Hussein

on 9/20/16 at 6:35AM

Dear sir costumer head division

I am sending this email from Saudi Arabia . Madina manawah, l have bought a car xrt 2016 brand new . Under your great company honor . Few minutes later we discover that the carbon fiber are broken in the back doors . And the carbon fiber efused in front of the seat next to the driver

Later on I got to know that the agency new about this problem . But they Did not tell me

It is dis honost behaviour from them. Lying on the customer . They Keep saidin it happened we will change

How come brand new car with damaged part happened and solingd it .as such

For your great consederation

Sincerely

Dr Hussein Alsawadi

Fellow ship in stanford university

Sep

Posted by Anonymous

on 9/19/16 at 2:52PM

I purchased a new Ram 2500 4wd crew and the brakes and rotors have failed due to "OLD AGE" at 39000 miles. I have checked the internet for others with similar problems and I found more than I expected with the same issues. Have there been any recalls or financial assistance to help the truck owners with this epidemic. I really cannot afford to purchase brakes and rotors every 40000 miles.

Sep

Posted by Gwen

on 9/12/16 at 3:52PM

I purchased a 2017 Pacifica. The van keeps changing gears. It is currently sitting at Chrysler auto nation dealership. It has been there now 3 times. They lied and told me they found the problem the last time. Told me it was a loose wire but can't show me where it became loose. I have 4 children who ride in it. It's dangerous. It has changed from drive to low from park to drive. Trying once again to resolve this. It needs fixed.

Sep

Posted by pheidrich

on 9/9/16 at 11:57AM

CRISTAL CHRYSLER, CathedraL City, CA.

2007 Jeep Liberty Limited - Job performed replaced water pump but left a mess in the engine compartment.
Charge: $ 589.32 - too expensive checked around got quotes for $ 330.00 to 400.00.
Will never go back!

Viewing Chrysler customer service reviews 26 - 50 out of 296

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Chrysler customer service reviews

Nov

Posted by RANDY

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by Stew

Aug

Posted by Anonymous

Aug

Posted by Jodi

Aug

Posted by Anonymous

Jul

Posted by Anonymous

May

Posted by Brown

Apr

Posted by Contack Help

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Jan

Posted by Marychot

Jan

Posted by Jade kot

Jan

Posted by No information concerning spare

Jan

Posted by Doris Hart

Nov

Posted by Anonymous

Nov

Posted by Joe Fewer

Oct

Posted by olyg

Oct

Posted by PO'd in NY

Sep

Posted by Anonymous

Sep

Posted by Hussein

Sep

Posted by Anonymous

Sep

Posted by Gwen

Sep

Posted by pheidrich

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