Canon customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Canon.

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Viewing Canon customer service reviews 51 - 75 out of 227
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07
Jun

Posted by Anonymous


on 6/7/16 at 11:45AM

I was connected with very knowledgeable person named David about the problem with my IS-200 camera which would not connect to my desktop computer. After conversing with David about my situation, he determined the problem was with the cord that attached my camera to the computer. I was VERY impressed with his knowledge and his step by step procedure to determine the problem in my situation. He retrieved the part number for a new cord, gave it to me and transferred me to sales whereby I ordered a new cord which I am hopeful will solve my problem. I am thankful that Canon has seen fit to hire such a knowledgeable person about computers and Canon products. WELL DONE!!!!!!!!!!!!!!!!!

03
Jun

Posted by Anonymous


on 6/3/16 at 8:03AM

Canon MX 922 wireless printer was not responding. Leah at customer service patiently walked me through process and was successful in correcting situation. This is the 2nd time I have used customer service at Canon and both were extremely pleasant experiences. I will continue to buy Canon products because of their wonderful service.
David in Chicago

31
May

Posted by Anonymous


on 5/31/16 at 5:32PM

Linden was great - helped me put the password in my wireless printer

26
May

Posted by Anonymous


on 5/26/16 at 5:04PM

I would like for Canon to know how helpful your telephone support person, Caroline, was to me on May 24, 2016 (I think that was the date). She was very patient with me, and I'm very grateful. She solved my problem getting my older Canon printer/scanner to scan with my new laptop with Windows 10. I made the phone call to your customer support because your website (as far as I could find) did not list any support for my Canon MX882. I would like to say again how grateful I am for her and Canon's support. Solving the problem made my day! Thank you.

06
May

Posted by Anonymous


on 5/6/16 at 4:34AM

My Cannon Mx320 Has Error #5200,i Have No Guide Can U Tell What The Problem Is????

03
May

Posted by Anonymous


on 5/3/16 at 11:06AM

My PC uploaded Windows 10 which I have no idea how to use it. I needed to scan some documents. I didn't know how. So I called Canon Printer/Scanner Helpline. A lovely lady name Barbara came on the phone. She was heaven sent. She was so kind to walk me though every single step without any problem. Canon is very lucky to have her on their staff. She's beyond the best!. I only hope that she can answer all the phone calls from people like me. Thank you Barbara for you assistance. Very much appreciated. Your pal Maria

13
Apr

Posted by Anonymous


on 4/13/16 at 2:45PM

I had a very professional and helpful from a cannon professional named Tashara. She was patient with my slow typing and quick to identify the problem I had with a printer.

21
Mar

Posted by Anthony


on 3/21/16 at 8:56AM

I was having difficulty setting up my wireless printer with my new IPad. Anthony was very patient and knowledgeable. He walked me through each step slowly and easily. He tried to make me feel comfortable with the steps needed. Excellent customer service.

09
Mar

Posted by Renee in Reston


on 3/9/16 at 5:56AM

I've always had amazing technical support whenever I've called Canon in the past. Whether it was to set up a wireless printer for the first time or to help with print driver. One time they just sent me an entirely new printer and I shipped my old one back. Because of my experience with Canon, I continue buying Canon printers (2 since then) and give them to family members. I have almost transformed the entire family into a Canon family. Ink prices are incredible compared to competitors which is what keeps me with Canon in addition to their all in one printers.

29
Feb

Posted by JAYESS 69


on 2/29/16 at 12:35PM

Craig at Sation #297 was awesome today, I was having a hard time getting my Pics from my new PowerShotG9X to my I-Phone
and to my Mac and was ready to return the camera, but because of Craig I am keeping the camera since he explained to me with a lot of patience how to do it.

13
Feb

Posted by bazebolljim


on 2/13/16 at 7:10PM

I can't believe that Canon, a multibillion dollar world-wide company does not have 24/7 customer support available. It's 6 pm on a Saturday and they are closed. Unfreaking believable. FYI, HP does provide 24/7 service. You may talk to the Philippines, but you do get someone who can help.

13
Feb

Posted by Anonymous


on 2/13/16 at 5:57AM

Lori helped me today. She is the best agent ever,. Please give her a raise and a promotion she deserves it. The way she stayed with me and tried to understand my problem was above and beyond the call of duty. I hope i spelled her name correctly.

01
Feb

Posted by cornejo


on 2/1/16 at 10:06PM

Canon should stay open longer to service people on the west coast and alaska! Its only 8:00 pm here,AK. time. I have to wait until tomorrow to get a questioned answered.

31
Jan

Posted by Anonymous


on 1/31/16 at 3:10PM

I was helping my neighbor set up her new canon wireless printer and we got stuck. We called canon support and had two wonderful guys Josh and David help us. They walked us through the steps and were very knowledgeable ans nice.

28
Jan

Posted by Carol Zukin


on 1/28/16 at 10:07PM

I called canon support regarding problems with my printer not responding to my computer. After numerous attempts to repair this myself, I finally pulled out my old instructions and found the support #. I was pleasantly surprised by the incredible service I received. Robert, desk , was knowledgeable and patient. He walked me through the process step by step until the problem was resolved. Kudos to your customer support!

28
Jan

Posted by Anonymous


on 1/28/16 at 3:03PM

Hello, I just spent over an hour with Tom #2239 and he was wonderful... He was patient and thorough and worked hard to resolve my problems. He was successful with almost all of them and then suggested I get updates on my computer so that I don't have more problems in the future... He was intelligent, polite, and very knowledgeable about what was needed. Great job!!!!

20
Jan

Posted by Wonderful Ryczo


on 1/20/16 at 9:32AM

Spent 45 minutes online, only to be up sold on a software package. Unfortunately, I gave them access to my Pc, no telling what they gleaned or dumped to make my situation worse. I was impatient and did not vet them prior to calling. My fault. I went from a paper jam to them saying my computer needed their $356.00 software fix. Really?

18
Jan

Posted by Susan


on 1/18/16 at 10:42AM

Joel just help me connect my printer to my new Mac.
How wonderful and courteous and knowledgeable he was, Both my husband and I were on the phone supporting each other. Thank you.
He made our day.
Thank you
Susan and Tobias.
If we need more help I hope to work with him.
I love my cannon printer

11
Jan

Posted by Anonymous


on 1/11/16 at 7:03PM

i just finished my second 20 minute wait to speak with a customer service person and still no person. this is not very good service...between 6:15 and 7PM monday night jan. 11th. it would be helpful if you had a system that indicated the length of the wait time or request to call at another time if you are short on tech staff. a 40 minute wait with still no help does not speak well for your customer service. i will say i called a few weeks ago and got someone right away with good results.

05
Jan

Posted by Anonymous


on 1/5/16 at 4:09PM

Before I ran into any issues, I got it ready and called this tech support. Manny guided me thru the entire setup. I'm an old man with no computer knowledge yet he was patient and clear in his guidance. I'm good at following written instructions, but I ' m glad I followed Manny's instead.
Thanks,
Manny

28
Dec

Posted by Anonymous


on 12/28/15 at 7:17PM

Im so sorry to tell u this this printer that i have is not working its a inkjet canon printer mg 2520 i might b doing something wrong but for now . Im very unhappy

23
Dec

Posted by Tigfantony


on 12/23/15 at 10:54AM

Today I spoke to Kareem in Technical Support in regard to my wireless printer installation. He was so patient and helpful. Despite an on-screen message that said my problem was unresolved, with Kareem's help I was able to successfully complete my printer installation. I wish to thank Kareem for his patience and longsuffering with me.

11
Dec

Posted by 209-14-F


on 12/11/15 at 1:06PM

Jim from was extremely patient and helpful with installing my wireless Canon MG2922 printer.

02
Dec

Posted by gjulian


on 12/2/15 at 5:24PM

Rasado was the person who gave me technical service for my Canon MG5500 printer. He was remarkable. There were numerous adjustments needed to have made after rough handling of the printer to clear paper jam. Lots of settings had to be corrected. Nothing seemed obvious. He carefully instructed me to do the manipulations involved. We worked through them in spite of my age (87). He deserves a rating of 10 on a scale ot 1-10

24
Nov

Posted by Anonymous


on 11/24/15 at 11:15AM

I am interested in which Canon DSLR cameras are equipped with viewfinders. I don't want a little sure shot (or whatever it is called. I want a regular size camera with a decent lens--not the top of the line, but not the lowest end either.
What cameras fit that description?

Viewing Canon customer service reviews 51 - 75 out of 227
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