Cabela's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cabela's.

Nov

Posted by Honkerhunter

on 11/22/10 at 1:54PM

Well it's been another disappointing encounter with Cabela's. In 2008 i got a pair of Cabela's brand waders for a christmas gift and after about 10 or 12 uses the boot crack across the top. i spent $60.00 to drive to the Reno, NV. store and exchanged them for a new pair in Dec-Jan of 2009. I used the second pair about 9 or 10 times and the boot cracked across the top again.

This time i spent $17.96 to ship the waders back and they sent me a (in store) check for $159.99 when the waders are $199.99.

I called customer service and asked why i was shorted and she said it was what the person had paid for the waders. I do not know how they can determine that when they don't know who bought them. I never even took any paperwork in at the time of the first exchange. Maybe that was the price of the waders at the time of the first exchange?

After paying out the $60.00 for fuel, $17.96 for shipping and them shorting me $40.00, they are eating up my gift pretty quick! I have shopped at Cabela's since 1988 and i think that has just ended.

Jerome

Nov

Posted by Anonymous

on 11/22/10 at 8:13AM

Good morning,
I received an improper shipment on 11-17-10.
I called that evening and talked with a rep named Phil, whom, after a while, was able to was able to correct the error. I was then connected to customer service, a woman named, I believe, Donnell, and was told that the original shipping costs would be refunded and that the correct part would be shipped "overnight" so that I may receive it before leaving on a hunting trip for that weekend. This was supposed to be shipped out on 11-18-10 and possibly arrive on 11-19-10. I did not receive the order on 11-19-10, nor did I receive it on 11-20-10.
I, on the other hand, complied with my part of the process and shipped the incorrect part back to Cabelas on 11-18-10 utilizing the return labeling with UPS.
This is the second time that Cabelas has incorrectly sent me the Patternmaster choke I've requested. The initial process concluded that Cabelas could not supply me with the correct part and I eventually contacted Patternmaster to obtain the correct choke. Cabelas needs to research this department to a greater extent. Talk to Phil regarding this matter. He was very helpful although it took him considerable time to complete the process.
Normally, Cabelas is very good at supplying the material I ordered. I'm disturbed that I was told one story and have still not received the item.
Please respond at '[email protected]'
Gary Lawrence.

Jul

Posted by Anonymous

on 7/15/10 at 7:40AM

I have shopped at the cabelas in Glendale AZ from the time the store opened, I will no longer be shopping in the store again, I dont know what kind of people you have running your store, but i can tell you we do alot with bows, we only have one person in that store work on our bows and make sure he is there when we come in,Iknow it takes alot of time to get the bows right and this young man knows his work,But i have seen one of your mang. tell him he can not spend that much time on helping people his name is Greg did not catch the last name. The clerks name is Nick very nice young man, he can anwser any question a person has, All of our frinds are now starting to only go to him, there is alway people waiting on nick to look at their bows or are waiting to buy one, Remember word of mouth can go along way, I do have his phone number if i ever have any questions, what i dont understand when you have someone that can help in sales that person is treated like that, I dont know who this greg person is but he does not know how to treat people, and this is a big turn off for me and my friends, like i said we only go into have work done on our bows and to buy when Nick is there we call first, if this is your policey then why would we want to support cabelas archery is a big dollor item whena person buys everything to set up a Bow if this young man ever was to leave you better beleave how much business you would loose in the archery area.

Dec

Posted by mporter

on 12/11/09 at 10:25AM

Immediate pick up and live person!!!

Viewing Cabela's customer service reviews 51 - 54 out of 54

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Cabela's customer service reviews

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Posted by Honkerhunter

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Posted by mporter

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