CVS customer service news

Find the latest CVS news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Why CVS Health's $69B purchase of Aetna affects Westchester, Rockland health care


... insured and 2.2 million prescription drug plan members, CVS could shepherd more customers into its stores for routine ailments – it already gives shots and vaccinations at some – and away from costly visits to emergency rooms, USA TODAY reported.

DOJ approves $69B CVS Health-Aetna merger, with conditions


NEW YORK (AP) - The proposed $69 billion merger between CVS Health and Aetna is getting a greenlight from the Department of Justice, with some conditions. The Justice Department on Wednesday approved the deal on the condition that Aetna moves ...

The Strange Story of How Frida Kahlo's Face Ended Up on an $8 Bottle of CVS Nail Polish


In 1946, shortly before her 40th birthday, Frida Kahlo painted what might be the most tragic self-portrait in her whole collection. It's called “The Wounded Deer,” and re-imagines the Mexican artist as prey; pierced by a shock of arrows and left to die ...

CVS CEO Merlo gets personal with new data-driven health-care model in Aetna merger


Without calling out Amazon or PillPack by name, Merlo touted CVS' superior Customer Service. He was speaking to business and community leaders at Town Hall, a civic forum in Los Angeles. "Online and mail-order pharmacy has existed for many years, and ...

Enfamil Baby Formula Temporarily Pulled from CVS Shelves After Tampering Incident in Florida


CVS temporarily removed Enfamil baby formula from their shelves nationwide after a Florida mom discovered that her container had been tampered with, and replaced with flour. Alison Denning purchased a container of Enfamil during the week of Aug.

CVS Teams With Glamsquad, Unveils Dramatically Different Beauty Department


The area, which will offer everything from express services to brand boutiques, will be tested and rolled out to more stores in 2019. By Faye Brookman on August 24, 2018. CVS is boldly breaking out of the traditional mass market drugstore beauty mold.

CVS Health's Pharmacy Sales Boost Q2 Earnings


At the same time, news surfaced that CVS Health seeks to offer a telemedicine health solution through a smartphone app for medical issues that are simpler to diagnose, USA TODAY reported. The service, which consumers will be able to use at all hours on ...

CVS Sinus Relief Nasal Mist recalled for microbiological contamination


If seasonal allergies are kicking your butt, it might be a good idea to double check your nasal spray before using it. The manufacturer of CVS Health's 12 Hour Sinus Relief Nasal Mist has issued a voluntary recall due to a contamination. The product ...

CVS Health tops 2Q forecasts, downplays help from rebates


Mizuho Securities USA analyst Ann Hynes said she thought they contributed about 14 percent, and Wall Street probably had an even higher estimate. She called the CVS disclosure "a big deal for the stock," and she said in a research note that it shows ...

CVS MinuteClinic virtual visits: 5 things to know


CVS Health will begin making virtual house calls across the country later this year through an expansion of its existing partnership with Teladoc Health. RELATED: These are the most and least expensive states for Medigap coverage ...

Apple Pay is finally coming to CVS and 7-Eleven, and will soon expand to Germany


Longtime Apple Pay holdout CVS will finally be adding support for Apple's mobile payments platform this fall, along with 7-Eleven, Apple CEO Tim Cook said this afternoon on the company's earnings call. The news is particularly notable because CVS was ...

Naked Brand stock pops after striking Heidi Klum CVS deal


CVS shoppers will soon be able to step inside supermodel Heidi Klum's closet and buy two of her products from 4,000 stores in the U.S.. Continue Reading Below. The partnership was announced Tuesday, and Naked Brand Group shares were up more than ...

Transgender woman says CVS pharmacist refused to fill her prescription


Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said. Hall said she called the CVS Customer Service line twice. When no one addressed her concerns, she ...

CVS pharmacist fired for refusing to fill hormone prescription for trans woman


Despite Hall's repeated attempts to contact CVS Customer Service to resolve the problem and get satisfaction, she says the company ignored her entirely. But after her story hit the media with a little help from the ACLU, the pharmacy chain is finally ...

Transgender woman says CVS pharmacist refused to fill hormone prescriptions


Hall said she called the CVS Customer Service complaint line twice, and when she didn't hear back, she filed a complaint with the Arizona State Board of Pharmacy. CVS said in a statement to CNN the pharmacist violated company .... Cohen gets Spencer to ...

CVS apologizes after a pharmacist refused to fill a transgender woman's prescription


Hall said she called the CVS Customer Service line twice. When no one addressed her concerns, she decided to file a complaint with the Arizona State Board of Pharmacy on Thursday. In a statement to CNN, CVS Health said the pharmacist violated its ...

Transgender Woman Says Pharmacist at Arizona CVS Refused to Fill Hormone Prescription


Hall said she called the CVS Customer Service line twice. When no one addressed her concerns, she decided to file a complaint with the Arizona State Board of Pharmacy on Thursday. In a statement to CNN, CVS said the pharmacist violated company ...

CVS employees call 911 on black woman trying to use a coupon


Couponing while black? Add it to the list. On Friday, a Chicago woman tried to use a coupon at CVS when a store employee told her the slip was fake and another worker called the police. The incident stands as the latest known example of racial ...

CVS fires two employees involved in police calls over black woman's 'fraudulent' coupon


CVS Health told USA TODAY it has apologized to Hudson and fired the two employees involved. "CVS Health does not tolerate any practices that discriminate against any customer and we are committed to maintaining a welcoming and diverse environment ...

CVS workers fired just days after calling the police on a black customer attempting to use a coupon


On Saturday, a black man accused a New York City Duane Reade of profiling him when he realized that every aisle he walked down, an automated voice announced to employees that “Customer Service” was needed in that section. Read more from Yahoo ...

State hits CVS pharmacy benefit company with $1.5 million fine


This story has been updated to include comments from CVS Caremark. Kentucky has hit a national pharmacy benefit management company with a $1.5 million fine, finding that Caremark PCS Health, an affiliate of drugstore chain giant CVS, committed ...

Farmington Police seek this CVS shoplifting suspect


Farmington Police are looking for help identifying a man wanted for allegedly stealing alcohol from the CVS Pharmacy on Farmington Road. The theft was reported June 24 when the man was spotted on store surveillance video taking two bottles of vodka, ...

CVS sued over HIV mailing


COLUMBUS, Ohio — A class-action lawsuit has been filed with the Ohio Court of Claims against CVS Caremark and the state Health Department over a mailing that might have publicly disclosed the identity of 6,000 HIV patients. The Columbus Dispatch ...

Amazon to acquire PillPack, CVS and Walgreens shares tumble


Amazon announced Thursday that it has signed an agreement to acquire online pharmacy PillPack, a 24/7 mail-order drug company. Continue Reading Below. The e-commerce giant is expanding its footprint in the lucrative healthcare industry. “PillPack's ...

Tesco, CVS Health and Target join green supply chain scheme


Three retail giants - Tesco, Target and CVS Health - have joined a programme to cut carbon emissions, reduce deforestation, and boost water security across their supply chains. The firms revealed today they have signed up to CDP's supply chain ...

Good Samaritan stops thief who stole tequila from Elmhurst CVS


ELMHURST – A witness to a theft that reportedly occurred at 2:13 a.m. June 16 at CVS, 110 W. North Ave., Elmhurst, successfully chased down the suspect and returned the stolen merchandise to the pharmacy. Elmhurst Deputy Police Chief Mike McLean ...

CVS offers at-home Rx delivery amid Amazon threat


At the same time, CVS is attempting to increase Customer Service by providing more options in the space — tying in with company goals to create new framework for population health management and combine data-driven insights with retail-based care.

Bloomfield Township police arrest CVS laundry detergent thief after foot chase


BLOOMFIELD TOWNSHIP, Mich. - Bloomfield Township police arrested a CVS laundry detergent thief who tried to flee on foot after a traffic stop, according to authorities. Christopher Rubin Windon, 53, of Pontiac, is accused of trying to steal laundry ...

CVS/pharmacy Launches Revamped Gold Emblem Private-Label Snack Line


WOONSOCKET, R.I. -- CVS/pharmacy has revamped and expanded its Gold Emblem private-brand line, which includes a wide variety of snacks, dessert items, beverages and groceries. Among the more than 250 products included in the line are nuts, trail ...

Leesburg CVS manager charged with stealing $17000


LEESBURG – Police have charged a CVS drug store manager with grand theft and fraud when a loss prevention officer noticed that $17,419 had not been deposited in the bank. Jacqueline Case, 56, of Leesburg reportedly admitting taking 10 days' worth of ...

CVS donated to pro-Trump "dark money" group


CVS Health said in a statement to Axios it will no longer donate to the pro-Trump "dark money" group America First Policies because of racist and pro-Nazi comments the group's officials had reportedly made. The big picture: CVS donated $500,000 to ...

CVS Takes a Shine to Hair Care


Now it is hair care's turn to shine at CVS. The addition of hundreds of on-trend indie brands, 160-plus K-beauty products and more than 2,000 natural, organic or naturally inspired products helped CVS register beauty sales gains that outpaced those of ...

CVS reverses course, agrees to continue selling Metro SmarTrip cards


WASHINGTON (AP) — The Washington Metropolitan Area Transit Authority has agreed to save a partnership and continue sales of SmartTrip cards in the Washington region's 200 CVS stores after previously saying it would stop selling the cards due to ...

CVS to Stop Selling SmarTrip Cards, Citing Metro's Failure to Fix Equipment


"Over the past several months, we have been working with WMATA in an attempt to resolve operational issues that have caused disruption to Customer Service in our stores, including unsustainably slow response times to repair SmarTrip equipment that ...

THE BUZZ: Ottawa CVS set to open Sunday


Ottawa's CVS Pharmacy is set to open soon. The business, located on Norris Drive, posted on its front door that the opening date has been set for Sunday, May 13. A new building was constructed at the former site of Family Video, near the corner of ...

CVS Says It's Still 'Moving Forward' With $68 Billion Aetna Deal


CVS Health Corp. said it's making progress on the regulatory review of its $68 billion deal to buy health insurer Aetna Inc., and has suspended its share buyback plan while waiting for the approval. Both CVS and rival Express Scripts Holding Co., which ...

Trash can outside McHenry CVS starts fire


A trash can outside CVS in McHenry caught fire Tuesday, causing damage to the store's exterior. The McHenry Township Fire Protection District responded about 5 p.m. to CVS, 3900 W. Elm St., Battalion Chief David Harwood said. The trash can was against ...

CVS Pharmacy hit by vehicle in Kettering


UPDATE @ 2 p.m.. A female driver accidentally hit the gas instead of the break causing her car to crash into the CVS Pharmacy on Stroop Road, according to Kettering fire officials. No one was injured as a result of the crash and only employees were ...

CVS Keeps It Real and Unveils Biggest Beauty Campaign Ever


CVS is making good on plans to bring transparency to its beauty business. Today, the chain kicks off its Beauty in Real Life campaign, which will blitz the market via television, print, digital, social and billboard advertising.“It is the biggest ...

Amazon Report Sends CVS, Walgreens, These Drug Distributors Soaring


Please contact Customer Service. CLOSE. The report seemed to have the most direct connection to the trio of major drug distributors that handle logistics for major drug manufacturers, a big revenue but low-margin business. Complexity, such as handling ...

CVS revealed HIV status of up to 6000, lawsuit claims


DAYTON, Ohio — CVS Health is facing a federal lawsuit claiming the company unintentionally revealed the HIV status of up to 6,000 Ohio residents though a prescription mailing. The Dayton Daily News reports the lawsuit filed last week claims a letter ...

Lawsuit claims CVS revealed HIV status of 6000 Ohioans


DAYTON, Ohio — CVS Health is facing a federal lawsuit claiming the company unintentionally revealed the HIV status of up to 6,000 Ohio residents through a prescription mailing. The Dayton Daily News reports the lawsuit filed last week claims a letter ...

Drunk man drops his gun at CVS in the South End


A drunken, gun-toting man alarmed people at a CVS in the South End on Sunday night when his firearm fell out of his pants, and he later threatened to harm responding police officers, authorities said. The incident unfolded around 9:05 p.m. inside a CVS ...

CVS Health Receives NCQA Utilization Management Accreditation


PR Newswire. WOONSOCKET, R.I., March 22, 2018. WOONSOCKET, R.I., March 22, 2018 /PRNewswire/ -- CVS Health (NYSE: CVS) announced today that its pharmacy benefits manager (PBM) CVS Caremark was accredited by NCQA in Utilization Management (UM). NCQA ...

The Radical Goal of the CVS-Aetna Deal, According to Aetna's CEO


Mark Bertolini, CEO of insurer Aetna, spoke at length on what he believes is the right way to create a more efficient, personalized medical system and delivered insights into retail giant CVS' blockbuster proposed deal to buy his company during the 3rd ...

Shingrix, shingles vaccine for older adults, now available at CVS


Pharmacy-retail giant CVS announced on Friday that it will now carry the shingles vaccine Shingrix in all 9,800 of its locations, with many insurance providers covering the preventive treatment recommended for adults age 50 and older, the company said ...

CVS Bond Buyers Get $300 Million Windfall After Mega Sale


Investors who managed to grab a piece of CVS Health Corp.'s mammoth $40 billion bond sale are already a little richer. The debt issued Tuesday by the drugstore giant had gained $320 million by Wednesday morning in New York, according to Trace bond ...

Millis police seek person who robbed CVS store at knifepoint


Millis police are seeking to identify a suspect who robbed a CVS pharmacy on Monday night. Police posted photos of the suspect on the department's Facebook page and wrote that the incident occurred around 9:45 p.m. at the CVS at 2 Milliston Road in ...

Mike Pence bought a Valentine's Day gift for his wife at . . . CVS Pharmacy


Hey, isn't that . . . Vice President Mike Pence, on Wednesday night dropping by a retail spot known for its selection of gifts every woman loves? The Veep was spotted on Valentine's Day making his way out of the CVS at Pennsylvania Avenue and 19th ...

Boston man allegedly holds CVS employee hostage with hypodermic needle


Boston police arrested a man who assaulted a CVS Pharmacy employee in the Fenway area and held her hostage with a hypodermic needle on Sunday morning, officials said. Police said Justin Morgan, 20, of Boston walked behind the store's pharmacy counter ...

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