Bank of Montreal customer service

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Customer Service

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Phone: 877-225-5266

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User Reviews

13
Jun

Posted by qi


on 6/13/22 at 7:11PM

Worst, most frustrating customer service experience I've ever had. Needed to report suspected identity theft. Fraud reporting number on their website is disconnected. General customer service lines have wait times over two hours. First time I reached a live person, she told me to go to my local branch. I live in the US. There is no local branch. The second customer service rep I reached told me "not to worry about it" and hung up on me.

Abysmal experience. As far as I can tell, short of buying a plane ticket, there is no way for me to resolve this. Screw these guys.

31
Jan

Posted by Anonymous


on 1/31/10 at 7:29PM

I wish to comment of the superior service provided at 10842 82 Avenue branch in Edmonton, Alberta. Leta Bry always gives my elderly parents exceptional service and attention. Samatha also treats my parents very well. Mom and Dad enjoy their trips to the bank and continually speak of the special treatment and care they receive from these ladies. I often drive them to the bank and have witnessed the assistance that is provided. These ladies deserve to be recognized for their kindness. Please pass on my sincere appreciation for their kindness.

Peggy Fedchuk(Krasowski)

Customer Service Ratings

Based on 62 votes.

2.6

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Bank of Montreal customer service news
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