Find the latest Amtrak news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Train 501 of Amtrak's Cascades service from Seattle to Portland, Ore., was on its maiden run of a faster-speed service when it careened off the track at a curve at DuPont on Monday. Thirteen of the train's 14 cars came off the tracks. On Tuesday, the ...
Pierce Transit said Monday that one of its employees, 35-year-old Zack Willhoite, was killed in the crash, and said its team was "deeply saddened" by his passing. Willhoite was an IT Customer Service specialist with the transit agency and he was ...
Passengers on the Amtrak 501 leaving Seattle for Portland, Ore. were handed commemorative lanyards early Monday morning. After all, the new Cascades train was on its maiden run, part of a much-awaited expansion of commuter rail in the eco-conscious ...
Zack Willhoite and Jim Hamre were just the type of guys to hop on an Amtrak train hurtling passengers at faster speeds along newly upgraded tracks for the first time, friends and family said Tuesday. Willhoite, 35, and Hamre, 61, were both rail ...
One of those killed was identified as Zack Willhoite, a Customer Service employee at a local transit agency and a railroad buff excited to be on the first passenger run of the new route. He was a member of All Aboard Washington, an organization of rail ...
DUPONT, Wash. (AP) — The Amtrak train that plunged off an overpass south of Seattle, killing at least three people, was hurtling 50 mph over the speed limit when it jumped the track, federal investigators say. One of the dead was identified as Zack ...
Mr. Hamre, a retired engineer, was a volunteer for All Aboard Washington, a rail advocacy organization; Mr. Willhoite worked as a customer support specialist for Pierce Transit, a local transportation agency. “It was just a given that they would be ...
The Monday morning crash killed three people and injured many more when it derailed going over a bridge near Dupont, Washington, landing on the highway below. PHOTO: An aerial image made from video shows the scene of the Amtrak Cascades 501 KOMO. An ...
An Amtrak train derailed in Washington state Monday, killing at least three people and injuring dozens. The accident occurred as the train was making its first trip on a new route between Olympia and Tacoma. Photo: AP. Editor Picks · 3:00 Up Next ...
An Amtrak passenger train has derailed on an overpass in Washington state, falling partly onto an interstate freeway east of Olympia. The Pierce County sheriff's office has confirmed that “injuries and casualties” have been reported on site, where at ...
Though the Ready to Build projects represent only a few of the developments taking place along the NEC, the campaign gives customers and route operators a glimpse into the vital work Amtrak is doing, according to Sheres. “We felt that there was a ...
An Amtrak train derailment in Washington state reportedly left at least three people dead Monday after a crash during the train's inaugural run. The Amtrak Cascades train traveling from Seattle to Portland partially landed on the busy Interstate 5 ...
At least three people were killed Monday and dozens were rushed to hospitals when an Amtrak passenger train carrying more than 80 people derailed and partially landed on a busy highway near Tacoma in Washington state during its inaugural run, officials ...
Amtrak has canceled train service on Pacific Surfliner trains traveling north of Los Angeles, citing safety concerns due to several wildfires burning throughout Southern California. The closure affects five Santa Barbara County stations — Carpinteria ...
Massachusetts residents might soon be able to once again experience the scenic shores of Central Maine by train, if rail officials in “Vacationland” have their way. The Northern New England Passenger Rail Authority hopes to reconnect Boston with ...
Richard B. Levine/TNS A digital Amtrak and NJ Transit departure board in Penn Station in New York on January 23, 2017. (Richard B. Levine/Sipa USA/TNS). Posted: 6:00 a.m. Friday, December 01, 2017. On Nov. 9, 2016, I boarded the Lake Shore Limited ...
An Amtrak train with more than 50 passengers aboard struck a car that got stuck on the tracks just before 5 p.m. Saturday in East Kingston, N.H., a fire official said. No injuries were reported. The driver, a woman who is not familiar with the area ...
“To do this, we are making investments in tracks and stations, on our trains and in the delivery of Customer Service so that we can serve more customers with a better experience.” In fiscal 2017, Amtrak completed more than $420 million in ...
We hear about what it costs in government subsidies to have passenger air service in Quincy, but what does it cost to have Amtrak in Quincy? It costs $17.2 million a year to operate the Chicago Zephyr and Carl Sandburg trains between Quincy and Chicago.
For example, some cars have new carpeting, seat cushions and lighting, but await new curtains or wainscoting, which is the fabric on the lower walls. All the improvements are scheduled to be finished by early May. The updates coincide with the arrival ...
“It's wonderful to see that the efforts and commitment to great Customer Service by NCDOT and Amtrak employees are being recognized nationwide,” said Allan Paul, NCDOT Rail Division Acting Director. “Community is at the core of what we do, and the ...
The top-rated Amtrak station for customer satisfaction in the country happens to be in a suburban Triangle town where the car is king. The station in downtown Cary was ranked No. 1 in “overall station experience” in Amtrak's 2017 customer satisfaction ...
“Co-locating dispatchers in Jacksonville will enhance communication and coordination across the function, enabling more efficient decision making, quicker resolution of issues as they emerge, and improved Customer Service,” he said. Magliari said there ...
CHICAGO (AP) — An Amtrak employee has pleaded guilty to a scheme in which he steered thousands of dollars in business from its "Polar Express" train ride to his wife's photo company. Fifty-year-old Benjamin Sheets of the Chicago suburb of Downers ...
Amtrak and Intersection have partnered to install twelve 65-inch digital displays in New York City's Pennsylvania Station, marking Amtrak's first digital expansion into the concourse of New York Penn Station. The addition of this digital infrastructure ...
Passengers and crew aboard a Chicago-bound Amtrak train spent the night stopped in northern New Mexico hill country after the lead engine struck a boulder and partially derailed. No serious injuries were reported but the two engineers in the lead ...
WEST WINDSOR, N.J. (AP) — Authorities say a person has died after being struck by an Amtrak train in Mercer County. The accident occurred around 8:30 p.m. Saturday near the Princeton Junction station in West Windsor. Details about the victim have not ...
You can experience fall foliage in all its glory by taking a ride onboard Amtrak's Autumn Express. The historic train ride will take passengers through the Hudson River Valley, showcasing some of New York and New Jersey's charming towns while also ...
RADFORD, Va. - A group in the New River Valley says Amtrak could be coming to the area in the next three years, and Wednesday night, they met at Radford University to explain how it could happen. It was easy to tell from the dozens who came out ...
PHILADELPHIA — The engineer in a deadly Amtrak derailment is due in court for a preliminary hearing to determine if he'll face trial on criminal charges that were filed only after a victim's family intervened and a judge overruled city prosecutors ...
ORLANDO, Fla. - SunRail, Central Florida's commuter rail service, has suspended operations until further notice. "We are working hard to prepare the corridor and appreciate your patience," SunRail tweeted.
ROANOKE, Va. - Amtrak has begun selling tickets out of the soon-to-open Roanoke station. Trains will begin leaving Roanoke on Amtrak's Northeast Regional line, which will go from Roanoke to Boston. Along the way, the train will stop in Lynchburg ...
A motorist who was somehow spared serious injury in a collision with a train at a Northern Kentucky crossing Monday morning was inattentive and using his phone at the time of the crash, police said. An Amtrak train collided with Bruce Stanfield's 2007 ...
PHILADELPHIA (AP) — Railroad officials say an Amtrak train has struck and killed a person walking on the tracks in Philadelphia. Philly.com reports (http://bit.ly/2x4ccca ) the person was struck in the city's Torresdale section around 7:30 p.m. Sunday.
A woman in her 60s walked into the path of an Amtrak train and was killed Friday morning in Northridge, authorities said. The woman's identification is pending family notification and she was pronounced dead at 10:15 a.m. on the 8800 block of Tampa ...
Through September 24, passengers riding on Amtrak's Downeaster route, which includes stops running between Boston, Massachusetts, and Brunswick, Maine, can hop aboard one of the vintage cars at no extra charge. Play Video. Play. Mute. Current Time 0:00 ...
The driver of a pickup truck stopped on railroad tracks was killed in Rodeo Saturday morning after an Amtrak train collided with the vehicle, officials said. Capital Corridor Train 720, operating between Oakland and Sacramento, struck the truck around ...
LAFAYETTE, Ind. — CSX has gone on the offensive, insisting that it's not purposely delaying Amtrak trains so that more lucrative freight trains get priority. "CSX recognizes the important benefits that passenger rail service can provide to the public ...
CHESTERFIELD COUNTY, S.C. - Several emergency crews were on the scene of a crash involving an Amtrak train early Friday morning near Patrick, in Chesterfield County. Officials said that Amtrak train 92, carrying 191 passengers, collided with a ...
The local retirement living giant hopes to build the proposed Townhomes at Sycamore Square next to the Sycamore Square marketplace, a growing business complex on Masonic Villages property across the street from the Elizabethtown Amtrak station. The ...
QUINCY -- Amtrak is pitching round-trip train rides to Quincy so Chicago-area residents can see the partial eclipse Monday before taking the train back home that night. Marc Magliari, a spokesman in Amtrak's Chicago office, said the idea of urging ...
The national passenger rail system's special round-trip train service to and from the best eclipse viewing area in southern Illinois sold out in less than a day, Amtrak said Sunday. Early on the morning of Aug. 21, a total of 409 riders boarding at ...
Wells Fargo is being accused of overcharging small businesses to process credit card transactions. A potential class action lawsuit was filed by a Pennsylvania restaurant owner and a North Carolina tour company. They allege Wells Fargo charged ...
Service on a commuter rail line that connects Maryland and the District of Columbia is experiencing delays after a person was fatally struck by an Amtrak train. News outlets report that the person was struck Wednesday morning in Odenton. Service on the ...
Updated at 10:30 a.m.. Amtrak officials said that their police are looking for a suspect on the tracks and that the search is causing delays for riders between Baltimore and Baltimore-Washington International Airport. They are not sure how long the ...
An Amtrak Acela train bound for New York heads through Elizabeth, N.J., Sunday, July 16, 2017, along the Northeast Corridor. (AP Photo/David Boe). Amtrak interim CEO Charles W. Moorman III made a rare admission for a businessman in a speech last week ...
The idea of packing in seats like an economy airplane cabin was floated a day after Richard Anderson, former Delta Air Lines chief, became president and co-CEO of Amtrak. Stacey Leasca. July 13, 2017. On Wednesday, outgoing Amtrak Co-chief Executive ...
Baltimore (WJZ)– Amtrak has resumed regularly scheduled operations at New York Penn Station in time for this morning's commute after a slow speed derailment with a NJ transit train last night. Customers can expect some minor congestion-related delays.
USA: National passenger operator Amtrak named Richard Anderson as its next President & Chief Executive on June 26. The former CEO of Delta and Northwest Airlines will take up the post on July 12, acting as co-CEO with incumbent Wick Moorman until ...
The board believes he is the right leader at the right time to drive the quality of Customer Service that our passengers, partners and stakeholders expect and deserve while continuing our path towards operational and financial excellence," said Amtrak ...
