Posted by Anonymous
I wanted to write to say how grateful I am for AA's excellent customer service. I deeply appreciated being able to talk to a knowledgeable, courteous person. I am grateful to have had no hold time. The miles flight that I wanted was not available, but I ended the call satisfied that the agent did everything that she could, and that she knew what she was doing. Based on some recent experiences with other airlines, it is not an exaggeration to say that I was moved nearly to tears with gratitude. I wish I could use Alaska Airlines for everywhere I travel. If it is an option, even if other prices are marginally lower, I do.
