Posted by Anonymous
Re: claim no. 14639771➖Alamo has failed to provide a copy of the Rental Agreement, preventing settlement✔️
Alamo customer service
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User Reviews
05
Sep
21
Sep
Posted by Horribly upset
I have never experienced such horrible customer service. I rented and paid for a FULL size car for my son who was going to a Wedding. When he picked up the car there were only two options. A mustang and a pick up truck. He had a hard time putting his luggage in the vehicle and due to a back injury was a tight squeeze. I called customer service and they offered to exchange cars on his way in New Haven CT. When he got there, there was only a van available after they guaranteed a full size car was there and waiting for him. You can't complain to corporate because the B..ch that answers the phone transfers you before you stop talking. Alamo is not Enterprise which I normally use. Stay away from Alamo because you won't get what you ask for and paid for. It's been hours since I formally complained and no word from district manager.
23
Feb
24
Sep
Posted by Anonymous
I have been renting rentals during business trips never have I experienced such incompetence. Waited 5 hours for tow after car overheated. Called them and was told they were unable to exchange the car without me driving in the tow truck for more than 100 miles to that office. I called them again and they said they dispatched a tow. I called the tow company 1/12 hrs later and they said they never received the call. The car was on the NJ. Turnpike and they never came to pick it up. Finally state turnpike authority came and took the car and myself to the airport. Unbelievable. This is real