1and1 customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from 1and1.

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27
Jun

Posted by pierre


on 6/27/16 at 4:57PM

1and1 really sucks. How can that german company be fit for the us market?
they outsource all calls to people who do not understand what we say and do not answer the question.

Besides it is nearly impossible to cancel a domain name or a contract automatically with 1and1. you always need to go through somebody on the phone, and it takes hours to do anything.

Really bad service (not the fault of the operator who tries to do well, but the fautl of the one who designed and validated this crappy customer service).

Made my mind that I will be spending hours with 1and1 to transfer all my domains and hosting to godaddy. It will take time to cancel those contracts but at least when I am done, I can cancel my account at 1and1 and kiss them goodbye for real.

02
Apr

Posted by Anonymous


on 4/2/16 at 2:17AM

Hi.


I am not getting assistance but these are what i want:

1. We payed for webhosting but by mistake we got 1&1 MyWebsite Personal (It was fully paid for).

2. Please cancel and delete from my account 1&1 MyWebsite Personal.

3. The money that we paid for &1 MyWebsite Personal is enough for webhosting

4. Add 1&1 Unlimited web hosting (12 months billing) using the money we paid.

5. Please help me.

28
Dec

Posted by Anonymous


on 12/28/15 at 12:49AM

The worst service that I have ever experienced. Noone even bother about customer query.

14
Oct

Posted by Anonymous


on 10/14/15 at 11:00AM

Hold times way too long by the time you get someone you are upset and it is not fair to the reps

27
Feb

Posted by Anonymous


on 2/27/15 at 5:34AM

This company has demonstrated unfair and unjust business practices and once engaged with this business piranha, they will not let you disengage. They will continue to keep you accounts after you requested accounts to be closed. Then they continue billing, the only recourse is legal action. BEWARE !!

08
Oct

Posted by Anonymous


on 10/8/14 at 6:19PM

I have been on hold with 1and1 now for 62min over a DNS issue we are having on a clients domain. I would never ever use them again. I will start moving all our customers domains off to another hosting service. This is the last straw.

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