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We took our grandson to IHOP after his Christmas pageant. There wer 4 of us, he is 4 yrs old. It took five minutes to be seated in the almost vacant restaurant ( two other couples): After placing our order, we waited app 40 minutes to receive our food in the now empty, except for us, restaurant. They were out of ice tea (again, 10am in a vacant restaurant). Grandson's food was supposed to have bananas and strawberries on the side, but did not. French toast came cold. I had the only meal that was correct and hot, but no butter on hard toast, which I should have remembered from previous trips to IHOP. We didn't complain, just ate what we had because we needed to get home. A horrible experience at this IHOP at Steelyard Commons in Cleveland, Ohio. Oh, and to top it off, we were given a code to take a survey at your site which is no longer active.


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