Flag Denon Customer Service Review

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My first receiver was Pioneer in 1998 and is still working (presently with my friend). I decided to reward myself and bought a Denon 2307 w receiver in 2008 and am still using it. I was so impressed with Denon that I bought myself Denon AVR 2200 which has Dolby Atmos and DTS X features.

It was working just fine until end of Sep this year; suddenly producing no sound at all. Everything else is fine. On Oct 01, I took it to the shop where I bought it in Medan (82 kilometres away from my place). Having got no technician of their own, they sent it to Jakarta, the capital city. No news from them until Nov 11, last week. They said that the change of spare part and labour cost me Rp 5,700,000 (Rp 14,100 to the $ US)+ shipment to and from Jakarta Rp 400,000. It will cost me Rp 6,100,000 (about US$ 432) altogether, equal to the price of A brand new Denon AVR 1500. It's daylight robbery.

Looking at the astronomical price they charge me, I suspect Denon does not have any spare part available in stock. They just canibalize a new unit and impose all the charges on their customer.

I decided to cancel the repair and had paid the shipment charges and am expecting my broken Denon next week or so.

I will certainly opt to purchase a receiver of any other brands than Denon, like Pioneer for example. My pioneer is still alive and kicking at 21 years old.

Selvenathen, Jalan OK Aliviah 15, Tebing Tinggi Deli, Indonesia.


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