Flag Sprint - Nextel Customer Service Review

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As a customer for 7 years, the sprint customer agents are polite and courteous. Its the companies policies that are in need of repair. I spoke with three different agents concerning an upgrade to a optumus 3. I had it for 31 days. The batteries went dead on it 2 separate occasions. The resolutions was poor outside. The key pad was designed by an engineer who never types on a traditional keyboard. The touch pad was hard to work. The reception at my home was horrible and more often then not I was being charged for roaming fees. I returned it 30 days after I received it and was told I was no longer able to upgrade. On top of that I had to go to two locations to return the phone and was charged a $35 fee to restock. This was not on the literature which I received from sprint to update. They said I could return any time with the 30 day at no charge.I am going to think hard about continuing on with my contract.


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