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On my 3rd router from cisco and keep getting same answer.  After 20 minutes of questioning who i am and the routers model and serial numbers repeatedly by someone with a heavy accent, i was told again that my router is past warranty by a few days.  This time i know thats not possible, the router is less than 4 months old.....yet he wanted to charge me $39 to help me reconnect to my computer which he said would take little time and is easy.  Finally, I did it myself with their home support web setup page in less than 10 minutes.    What a rip-off.  Shame on cisco for such lack of after sales service.  Will not be buying this brand again. 


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