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Mom wanted to add me to the account. I contacted US Bank - Rocky River, OH location and they indicated it was fine to come in seperate to sign a signature card, after the primary account holder came in to set everything up.

Mom did that, dealing with the manager. I went in the next day and the manager was not there. I explained my situation to the asst. manager who proceeded to tell me there policy is for all parties to come together. I reiterated a second time that mom came in yesterday, worked with the manager with no problems, and just needed me to come in and sign the form. The asst. manager calls the manager and finally completes the paperwork.

I cannot believe how rude and unperfessional the asst. manager was to me, even after I began the conversation explaining my mom completed the paperwork with the manager yesterday.

Do they not understand that I am a prespective customer?

Even though it is only one person, it completely tainted my view of US Bank. I have zero interest in extending any of my banking business (which is currently split with four agencies) to US Bank.


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