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OH MY GOD. I wish I didn't have to talk to these people. My router is obviously not working and the "technician" had me trying the same things over and over again. Then they wanted me to have someone else with a laptop come over and try it. There's not a problem with my laptop!!! I was refusing that and I asked to speak with a manager and he hung up on me! Still getting the run-around with another "technician." Of course all of the managers are busy. Wish I would have gotten another brand. I might just buy another one so I don't have to talk to these guys ever again.


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