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I have to agree with your comments guys. I bought a Zen Style 300 in May 2011. Am from the UK and the UK website displays the same unhelpful characteristics as the USA. This adds bucketloads of stress for the most basic of enquiries. These guys are devious liars, who tell lies on their website:
1. The website boasts 'comprehensive customer support'
2. But, there is no telephone number anywhere AND
3. The page you use to submit a request for help refuses to 'send' your request. Instead, it always gives a false message about missing data (when, after triple checking, no data is missing at all!)
4. After carefully selecting your product online, the 'software download' buttons lead you right back to... yep... the page where you select your product. IN A CYCLE OF DOOM THAT NEVER ENDS......
This company is not to be trusted. They take you money and then treat you like dirt. I think they are from Singapore. I HATE THEM.


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